Chronological Customer Service Representative Resume Format in Word Free Download -->

Chronological Customer Service Representative Resume Format in Word Free Download

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Ellison Anke
2977 Slope Way Canton, Orlando, TA, 36977, (285) 701-6289, ellison_anke47@gmail.com
Objective
Administration Assistant, Customer Service Representative
Experience
11/17/2008 to Present
DFA – State of Arkansas
Little Rock, AR
Customer Service representative
·        Assisting customers with information, concerns, and questions about their driver’s license.
·        Receiving, logging in and sending faxes
·        Answering multiple phone lines
·        Researching microfilm and microfiche for driver’s licenses and information no longer in the system
·        Mailing, faxing and/or emailing and filing clearance letters to customers
·        Checking  customer’s driver’s license to see about any out of state suspensions
·        Taking requests and assisting in preparing packets to mail to military personnel out of state or overseas for renewal of their driver’s license
·        Mailing out letters informing customer’s that their driver’s license is being suspended due to insufficient funds
·        Having driver license’s transferred in and out of state
·        Checking the national database for issues with a customer’s license
·        Looking up driver license’s photos and information for Law Enforcement
·        Picking up mail from other departments for our office
·        Taking files to research to be scanned and put in the system database
·        Filing information about customer’s driver licenses
·        Correcting information that clerks entered incorrectly
·        Assisting clerks with procedures and complaints
·        Approve documents for customers to use as forms of ID
·        Entering customers from other countries into the SAVE program to see if they have correct documents to enter the State of Arkansas
·        Approve overrides for clerk if a customer needs a new photo on driver’s license or if their fingerprint will not take in our system
8/17/2010 to 6/4/2011
DFA – State of Arkansas
Hope, AR
customer service representative
·        Assisting customer’s with the renewal and issuance of their driver’s license
·        Assisting customer’s with the purchase, transfer, and renewal of their vehicle and trailer license plate
·        Responsible for taking money and counting my drawer at the end of my shift
·        Responsible for making the deposit in the evening and getting money from bank in the morning
·        Assisting customer’s in figuring out how much they owe in sales tax on a new or used vehicle
·        Responsible for sending out and picking the mail
·        Responsible for counting inventory in both the mornings and afternoons
·        Responsible for checking documents for customers to see if they are acceptable









Education

august 1993-may 1996

Hope High School
Hope, AR
Diploma
References
References are available on request.



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