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Senior Account Representative FEBRUARY 2007 – SEPTEMBER 2010
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Jonny Mcgahee
2021 Silver Spring
Lewis, DN 50541
(220) 620 - 5021
Mcgahee.jo22@gmail.com
OBJECTIVE
Seeking a Marketing position where I can utilize my
related experience to contribute to the expansion of business development,
productivity, increased revenues, and achieve career enhancement.
EDUCATION
THE OHIO STATE UNIVERSITY – Columbus, Ohio
Bachelor of Science in Human Ecology, Consumer Affairs 2004
Specialization in Business
Related Coursework:
·
Marketing
·
Consumer
Problems
·
Solutions
to Consumer Problems
·
Foundations
of Management and Human Resources
·
Consumer
Decision Making
WALSH
JESUIT HIGH SCHOOL -- Cuyahoga Falls, Ohio 2000
EMPLOYMENT HISTORY
MIDWEST
CENTER FOR STRESS AND ANXIETY
Training
and Sales Manager OCTOBER 2010 – PRESENT
·
In
charge of internal call centers recruiting and training efforts
·
Schedule
and conduct interviews with candidates for telephone sales agent position in
internal blended call center
·
Instructor
of all new hire training sessions
·
Provide
new employees with fundamentals and sales techniques to ensure success
·
Continue
to coach and mentor new employees during first two weeks of employment to
ensure internal metrics are being achieved
INFOCISION
MANAGEMENT CORPORATION
Senior Account Representative FEBRUARY 2007 – SEPTEMBER 2010
·
Create
marketing strategies that are deployed across multiple call centers to increase
clients return on investment (Script suggestions, IVR updates etc.)
·
Clients
included: Earth Link, World Reserve Monetary Exchange, Heat Surge LLC (Amish
Fireplaces),NRCC, USGA, St. Jude Children’s Research Hospital
·
Build
and maintain client relationships and cultivate new business opportunities
·
Create
and provide reporting and feedback to clients upper management as well as
internal executive team
·
Conduct
Call Center trainings to ensure clients quality and sales standards are met as
well as achieving desired performance metrics
·
Promoted
to Senior Account Representative in March 2009
DIALAMERICA
MARKETING, INC.
Assistant Branch Manager JUNE 2006 – FEBRUARY 2007
·
Manage
and develop team of telephone representatives to increase sales and retention
for various clients
·
Clients
included: The New York Times Newspaper, Bank of America, MADD
·
Monitor
and verify the proper sales strategy is being executed to ensure the highest
level of call quality for our clients
·
Conduct
interviews and offer employment opportunities to individuals on a weekly basis for
multiple shifts and programs
COMPUTER SKILLS
Microsoft
Word, Excel and PowerPoint
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