
SKILLSET
TOOLS
Areas Of Interest
Ø PROMPT (IN HOUSE PROJECT))
PROMPT is an online Field Support System. It is being used in tandem with GENISYS which is an insurance product developed by CMC Ltd. and used by the Insurance Companies. It has been deployed for providing support to over 250 locations all over India. Each location has a Call Registering Centre where all complaints, suggestions etc. are registered in the Field Support System after being categorized under different categories like Bugs, Operational Errors, Modifications etc. Analysis made against these calls by the support persons are captured by the system and the same can be viewed by the customer.
The customer thus benefits by having access to online solutions as provided by the support team. The system also has different reports generated on regular basis on customer request. Entrusted with job of securing database and daily export and import of data to various other locations. Assessing various requirements, planning and implementing.
This PROMPT software later enhanced to be used as a Capability Maturity Model for achieving SEI CMM Level 5 and was assigned the Job for Developing robust interfaces using DEVELOPER 2000 (Forms 6i and Reports 6i and VB covering various fields like Project Planning, CMM Implementation Documents, Requirement Management, Billing, Timesheet and Document Generation.Generated reports on the above areas for the clients.Maintained various versions of files in the Clear Case Server.Trained a group of 3 persons on Developer 6i and ORACLE 8i.Worked as Assessment Team Member in the CMM Assessment of CMC Ltd.
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