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Raj Gopal Acharya
Cell# +91-987-654-3210
Job Objective
Technical Qualification
Technical Education
Hobbies & Sports
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Raj Gopal Acharya
Current Location# Bangalore, India.
Cell# +91-987-654-3210
Website: http://webspace.ricmail.com/webspace/raj/index.htm
Job Objective
“To be part of a progressive
and dynamic organization and to utilize my knowledge and skills in a team
environment contributing to the successful achievement of corporate goals and
personnel objective.”
Technical Qualification
Completed
four years full time B.Tech (Computing) degree program from British Columbia
Open University. Apart from computing modules, the degree covers the
following modules :
(Please note : This is a dual advantage degree combining benefits of
computing as well as management /business modules )
·Management &
Literature Subjects :Financial accounting, Finite Math’s, Calculus, Management,
Marketing, Micro& Macro Economics, Business & Written Communication,
Literature & Philosophy.
·Total Quality
Management & Information Technology as part of semester eight.
Technical Education
Completed three and half
years of Advanced Diploma in Software Engineering from Aptech Computer
Education.
AS/400 : Attended AS/400 application programming facilities workshop
from IBM. One month on the job training on AS/400 Operations from CMS
Computers.
Projects
·
Awarded best project for the title “Fixed deposit
system” in the fourth semester of B.Tech developed using Oracle power objects
as front end and Oracle 7.3 as backend.
·
Awarded best project for the title “Banking system”
in the second semester of B.Tech developed using Foxpro 2.6 as front end and
Foxpro DB as backend.
Certifications
·
Completed Brainbench OS/400
assessment with a score of 3.07.
Soft Skills
·
Accent and voice neutralization course from NEXT.
·
Business communication course from NEXT.
Work Experience
·February 2004 – Current
Affiliated
Computer Services (India) Pvt. Ltd: Working as Sr. Computer Analyst.
Head quartered in Dallas, USA, since 1987,with
a annual turnover of US $ 5 billion and employing more than 50,000 employees
worldwide to support clients in more than 100 countries, ACS provides IT
services to MNC clients like ACS
Financials, Heinz, McDonalds, Ralcorp, Scotts, UPHS, UMMHC, Wayne County etc. Job
involves administrative and operation
activities/Remote support(system and users) on AS/400 Iseries. Handling the entire
operations related to AS/400 system remotely for clients located at the U.S.A,
including Remote Administration for all servers with certain set of tasks on
scheduled basis. Supporting user/system applications is part of primary activities. Also supporting
operations on Windows NT, Unix systems and Veritas backup.
Overlooking
batch processes, daily operations, backup/restorations and providing services
to the clients as per the stated SLAs. Actively involved in US client interaction,
client/Global Service Delivery meetings, migrations/transistions, and other
activities which are part of the Enterprise Comand Center. All activities are in
compliance with BS15000 and ITIL process.
Ensuring 98-100%
system availability for users. Monitoring all types of jobs & job queues,
subsystems, share pools and systems throughout the day especially during the
month endings with regards to bringing up the remote sites, prioritizing the
jobs & managing the user profiles. Looking into client problems and
providing with best solutions. Job also demands leading a team of six members
as an incharge of midrange operations. Knowledge of various problem management
and monitoring tools like Peregrine
service center,NetIQ, Whats up Gold, Netcool, Compaq Insight Manager
etc.Knowledge of change request, change control, emergence change, incident
management, event management, on call management, inventory management,
knowledge management etc.
·February 2002 – January 2004
HDFC Bank Ltd., Mumbai –
Information Technology division: Worked as Executive
– Information Technology .Taking care of AS/400 operations and administration activities,
Vision Plus application for credit cards and Tandem/Base24 for ATMs. Familiar
with end of day activities and vision plus functional modules and system flow.
Also taking care of error handling and debugging including module abends.
Actively involved with major developments and launches in the vision plus
application environment.
Apart from above also involved in user
acceptance test (UAT) activities.
Knowledge of various problem management and
monitoring tools like Unicentre TNG, AHD
etc.Actively involved in UAT, SIT
& Migration from V4R4 to V4R5 and V4R5 to V5R1 and post migration
activities like installation, restoration of production data in New 830
server. Performing end of day (EOD) jobs
that include processing of daily data and backup. Monitored interactive and
batch jobs. Supervising links between
FAS and BASE24. Maintained tapes and
tape logs. Handled installation and maintenance of HOST FRONT (Farabi
Technology) for access of AS/400 system through the Internet. Performed IPL of
system once a month. Maintained and checked the status of all the devices and
links configured with the system.
Verified job logs on a daily basis. Knowledge
of various Vision plus modules like ASM, CDM, CMS,CTA,FAS, ITS, LTS etc.
Edit
Package - Handled downloading and staging of Visa files through Edit Package
3.02. Handled report generation of Visa files.
Tandem/Base24
- Supervising on-line ATMs through Base24 application on Tandem Himalaya K1000
and K2000. Performed various operations on 700 ATMs across the country whenever
required for e.g. Commissioning/decommissioning a ATMs, initiating a OS s/w
load, checking for connectivity with the system, purging unwanted records,
checking and maintaining various links, providing maximum uptime etc.
Interacted with ATM Support Engineers incase of any problems with the
ATMs. Monitoring day to day backup
operation on Tandem system
Monitored online Voice Response Unit (VRU).
·March 2001 – January 2002
CMS Computers Ltd., Mumbai: Worked For TATA-AIG
Insurance Ltd as Data Center Officer.
Job profile : AS/400 and NT Server operations & administration, End of Day Processing, daily backups/restorations and user and application support. Managing the system (development as well as production, restoring objects from development to production system etc.), clearing spool files and managing cleanup operations, creating and maintaining user/group profiles, granting and revoking rights, Installation of client access for users, IPL of the system, weekend backups(CFG/DLO/SEC/Full system), managing and printing reports and policies etc. Application support for OLAS (system for life insurance) and S3 (systems for nonlife insurance).Managing valuable space on NT servers by taking backups and deleting the needed on a daily basis. Interacted with various business and technical leads for the needed support.
Job profile : AS/400 and NT Server operations & administration, End of Day Processing, daily backups/restorations and user and application support. Managing the system (development as well as production, restoring objects from development to production system etc.), clearing spool files and managing cleanup operations, creating and maintaining user/group profiles, granting and revoking rights, Installation of client access for users, IPL of the system, weekend backups(CFG/DLO/SEC/Full system), managing and printing reports and policies etc. Application support for OLAS (system for life insurance) and S3 (systems for nonlife insurance).Managing valuable space on NT servers by taking backups and deleting the needed on a daily basis. Interacted with various business and technical leads for the needed support.
·September 2000 –
December 2000 [Project] :
Silicon Information
Technologies Ltd., Mumbai: Worked as a web developer / Team Leader .
Designed a dynamic portal using HTML, DHTML, JAVAScript, VBScript, ASP and
FLASH.The database used was MS-Access .
·May 1999 – May 2000
Project Associates ,Baroda
: Worked as a web developer . Designed an engineering portal right from
scratch . Handled databases like DBASE , MS FoxPro , and MS Access with Voluminous data . Here , I also maintained
LAN environment of eight machines based on Windows NT Platform .Apart from that
I worked as an Instructor for MS-Office , FoxPro & Internet .
·November 1998-April 1999
Tanay Computer Center
,Baroda : Worked as an Instructor for MS-Office , FoxPro , C ,
C++ ,Oracle , Developer 2000 and MS-Visual
Basic .
Academic Background
·B.A. [English
Literature] from Madurai Kamaraj University .
·12 th Science from
Gujarat Secondary Education Board .
·10 th Science from
Maharashtra Secondary Education Board .
Personal Details
·Date of birth : February 10,1977.
·Passport no. :
E91121212. Issued on: 23/04/2007 Expires on: 22/04/2017 Issued at: Mumbai, India.
Hobbies & Sports
Reading Newspaper and related to IT technologies ,
meeting people & communication .
Cricket , Badminton , Football , Chess
and Carom .
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