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     Mailing Address:
    C/O Mr. Anis Ahmed,
    I/192, 2nd Floor, Paharpur Road,
                                                                                        Garden Reach, Kolkata- 700024.
                                                                                        Mobile: 9876543210             
Mansoor Nadim                                                             E-mail:M_nadim@yahoo.com      _______________________________________________________________________

Objective:   To work at a suitable position in your esteemed organization and to vindicate my selection by doing smart work and adding above average value to the organization.

Work experience:

1.       Presently working for HSBC Electronic Data Processing India Pvt. Ltd. (Kolkata), as Assistant Manager-Operations. Presently involved with the migration of a process from US to the Kolkata center.
        Joined on 4th August 2003.
        Previously, handled teams for Collections outbound and inbound teams.

 Responsibilities:

The work entailed: -
§  Managing and motivating a team of 10-12 Processing Executives to achieve organizational objectives.
§  Motivating the team to achieve monthly delinquency targets, Service Level Agreements and Quality standards.
§  Continuous call monitoring to identify individual coaching needs and preparing development plans for each processing executive, helping them to move up on the learning curve.
§  Handling escalated calls to resolve customer queries.
§  Interacting with Business Area (San Diego) for any new developments and cascade the same within the portfolio.
§  Training new recruits on the process.
§  Preparing and Analyzing MI Data.
§  Capacity Planning.
§  Attrition Management.

 Achievements:

Was one of the most consistent performers in outbound collections, always achieving above the targeted SLA. Nominated for promotion as a BAU, before completion of 6 months probationary period in the company.
Got promoted as a BAU Trainer in March 2004 and selected for migration of Inbound collections process to India.
Member of the Inbound Collections Process Migration team.
Promoted as Assistant Manager-Operations in October 2004.


2. Worked for SCA Services Pvt. Ltd. (Kolkata) as Team Manager- Credit Cards (Tele-Marketing Division).
Duration: November 2002 to April 2003.

 Company Profile: SCA Services Pvt. Ltd. is one of the most respected affiliates of Citibank N.A. in Kolkata. The Company deals in various financial products of Citibank viz. Credit Cards, Personal and Home Loans. The employee strength of the organization is nearly 50.

 Responsibilities: Leading and motivating the Credit card sales team of 12 executives to achieve monthly sales targets. Additional responsibilities include -Business Development through corporate and institutional tie-ups. Successfully established marketing relationship with various clubs like International Club, Indian Life Saving Society and CCFC.
Other responsibilities : Credit verification, generation of monthly MIS, execution of various promotional programs etc.

 Achievements:  Increased sales by 60% on taking charge. Consistently achieved targets every month.
Reporting to the Sales Manager- Citibank.

Academic Credentials:

·   M.B.A. (Marketing/Finance) in the year 2000, from AMU, Aligarh.      Result - 1st  Division.
·   B.A. (Hons.) Political Science, in 1998, from AMU, Aligarh. Result - 1st Division.
·S.S.S.C. (10+2), from A.M.U., Aligarh in the year 1993. Result- 1st Division.
·Matriculation from St. Paul’s Boarding and day School, Kolkata, in 1991(ICSE) with 76% marks.
Projects Handled:
1.     Worked as Summer Trainee for TTK Pharma Ltd. for a period of 2 months.                                                                                                                             
Project Title: To study the purchase pattern of school Atlases and outline maps by the schools of Mumbai.
The purpose of the study was to comprehend the variables involved in the purchase decisions of the schools and to create Brand awareness for TTK Print products in schools of Mumbai.
  1. Worked on a 15 day project for Outlook magazine to promote Traveller magazine at Shoppers’ Stop- N. Delhi.
3.       Worked as a part–time faculty for a distance learning center of Sikkim Manipal Institute. Taught – Business Process Re-engineering, to Management students of the institute, at Howrah Maidan center.

Computer Skill:                            MS-Office and familiarity to Windows and Internet.
Language Proficiency:                   English, Hindi, Bengali and Urdu.
.
Personal Details.

Position of Authority Held in College:
Joint Literary & Cultural secretary of Nadeem Tarin Hall, A.M.U. for the session 1997-98. Lead the Hall Literary & Cultural teams in various Inter- University competitions. Organized various literary meets in the Hall.

Extra curricular activities:

 Member of Hall teams of football and cricket. Performed at university level as a singer. Anchored various cultural events in Nadeem Tarin Hall. Active member of Hall dramatics club and participated in various intra-university dramatic competitions.
Marital Status:                Married.
Date Of Birth    -           08 October 1975.
Passport     -             Valid passport with a B1/B2 visa for USA valid till 2026.
Permanent Address:
I/192, Paharpur Road,
Garden Reach,
Kolkata-24.

Date:
Place: Kolkata

                                                                                                                                                                                                      (Mansoor Nadim)
Page 2


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