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shohan Saroj 


106, Shiv Lila Chs,                                                                                                                    
Sec-2, Airoli,
Navi Mumbai 400708.
Contact No: 9876543210.
Email: shohan@rediffmail.com   

Looking for:  A suitable position in IT industry where I can enhance my skills and learn along with work as a

Systems Engineer/Technical Analyst.

Overview:

A Cisco & Microsoft Windows Certified Engineer with a hands on experience of 3 years in various skills such as Desktop/Server Hardware and Software management, Systems and Network Management and Troubleshooting. 
Monitoring and troubleshooting domestic and international private leased line circuits.

Technical Skills:

 ·      Environments:  Windows 2000/2003 Family, Windows XP, Windows NT / 9X. Novell 5.1.

·      Mailing Clients:  Microsoft Outlook, Outlook Express, Lotus Notes Client and Netscape Navigator.

·      Network:  Proficiency in Windows NT and Windows 2000 Network Administration,              
              Troubleshooting LAN and Wan connectivity problems.

·      Protocols/Technologies:  TCP/IP, IPX, Ethernet, FDDI, Token Ring, RIP, IGRP, OSPF, and Frame Relay.

·      Hardware:                    HP, IBM, Compaq Desktops/Servers/Thin-clients/Laptops, Cisco/Nortel Routers and Switches, D-link Hubs, Modems.

·      Languages:                  Turbo C, C++, and Core Java.

·      GUI:                            Visual Basic 6.0

·      Data Base:                  Oracle 8i, SQL MS & Access 97/2000

Job Role:

  • Maintenance and trouble shooting of Servers and Workstation equipments for proper functionality.
  • Administer and manage the data center servers and networking infrastructure.
  • Manage the IT & Telecom Infrastructure & Services to end users.
  • Resolution of Field/Resource side breakdown as per SLA.
  • Coordination with vendors for restoration of failed hardware components to ensure uptime.
  • Coordinating with Administrators to manage the IT Infrastructure.
  • Complying with company policies for access & resources to end-users

Work Experience:


      Kanbay Software (I) P. Ltd                     Associate Consultant                       May’04 – Till date

      Project Handled: House Hold/HSBC Call Center Mumbai. 

It is one of the International Call Center of House Hold/HSBC Bank located in Asia Pacific.
Handling the setup as a Distributed Systems Support Analyst.

Environment:

A Network of 20 plus Windows 2000 & Novell servers, 1200 plus Nodes of HP/COMPAQ Desktops.
LAN & Wan connectivity consisting of Cisco Routers and Switches, NORTEL Passport 7480, Avaya PBX and Eyretel /Witness Loggers, IPLC circuits.

      Job Profile  
  • Providing (DSS)Distributed Systems Support to the site on behalf of House Hold/HSBC Inc.
  • Manage the IT & Telecom Infrastructure & Services to end users.
  • Administer and manage the data center servers and networking infrastructure.
  • Monitoring of CISCO Switches, Routers, communications links, LAN, WAN & Data Center network.
  • Problem analysis and troubleshooting.
  • Maintain all computers, networks, communications and other office equipment.
  • Maintain backup systems and produce daily, weekly, monthly backups of systems and company data.
  • Maintain Disaster Recovery/system failure preparations & procedures to Maintain and support all communication equipment and applications, as well as co-operating with the Telecom Authorities.
  • Coordinating with the Client, in case of Failures/Scheduled Downtime/Application Rollout.
  • Assisting the Client in Carrying out Application Response Testing.
  • Maintaining the SLA, Ensuring Uptime, Provide End User Support and Escalate if necessary.
  • Administering Windows 2000 Servers and Novell NDS Servers as per the guidelines.
  • Managing User Accounts.
  • Implementing various security policies and making changes as per requirements from the clients.
  • Troubleshooting any LAN & Wan connectivity related problems. Vendor Coordination and follow-up.
  • Monitoring, troubleshooting and escalating any problem related to IPLC or leased circuits.
  • Antivirus Management.
      Reliance webworld, Mumbai.                System & Network Engg.               June2003  – Nov 2003

Maintaining & Troubleshooting setup of 100 plus Compaq T20 clients.            
        
Environment:

100 plus Nodes of Compaq T20 Clients, Dell desktops. LAN & Wan connectivity consisting of Cisco Routers.

      Job Profile  
  • Administering Windows 2000 Servers.
  • Creation, Deletion and Managing User Accounts.
  • Implementing various security policies and making changes as per requirements.
  • Troubleshooting any LAN & Wan connectivity related problems.
  • Installation of Windows 2000 Server and Windows 2000 Professional, MS Office and other licensed software’s.
  • Vendor Coordination and follow-up.
  • Antivirus Management. Data Backup Management.
Software Solutions Integrated Pvt Ltd, Mumbai  System Support Engineer               April’01 – Nov’02
      
System & Network support engineer in a software development company.

      Environment: 
Windows 98, NT, 2000 & Unix.

      Job Profile 

·         Hardware support for Compaq/HP Desktops.

·         Troubleshooting Desktop level calls.

·         Installation of Various Software Packages and Licensed software’s.

·         Primary Troubleshooting of Network connectivity.

·         Handling Virus related problems.

·         Configuration of email clients and other software’s

Strengths:

  • Achievement oriented with excellent people management skills and an ability to manage change with ease.
  • Strong communication, interpersonal, learning and organizing skills matched with the ability to manage stress, time and people effectively
  • Proven ability to meet the customer needs, requirements and adhering to set targets.
  • Interfaced with user community and understand needs and meet requirements.
  • Self-Starter, can do approach, work in modern and dynamic team environment.
  • Fast learner, pick up and assimilate the new technology.
  • Good listener and communicator.
  • Good team player.
Educational Details:

2000           B.s.c(Chem + Computer System Analysis & Computer  programming),
                  University of Mumbai.

1997           H.S.C( Science ) Maharashtra State Board, Mumbai.

1995               S.S.C., Maharashtra State Board, Bombay.


Personal Details:

Date of Birth                      23rd, Feb 1979.
Marital Status                    Single
Language known               English, Hindi and Marathi
Passport No                              A9802871




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