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                                 SHAHINSHA ALAM                 

                                                 #5/1; Azeem Aashiana, 9^th ‘A’ Main,  

                                                 BTM Layout, Ist Stage, Bangalore Pin-500029.            

            Ph: +91-9876543210 Shahinshaalam@rediffmail.com

_____________________________________________________________________________________

SUMMARY OF SKILLS

A results-driven IT professional with extensive experience in the administration and support of hardware and network technologies.  Over 5.5+ years of hands-on experience in the implementation, management and troubleshooting of LAN/WAN network systems.  Strong technical knowledge with MCSE 2000 and MCSA 2003 certification.  Track record for diagnosing complex problems and consistently delivering effective solutions.  Excellent communication skills & capabilities to handle a team proficiently.

TECHNICAL SKILLS

Operating Systems             Windows XP, 2000, 2003, NT, Windows (95,98),

Hardware                              Printers (HP, Toshiba, Kyocera, Xerox) PC repair, PC Assembling

Software                                Remedy, Symantec Anti-Virus, Symantec Ghost, MS- Office, Vantive.     

Mailing Systems                 Exchange 2000, 2003 Server, Lotus Notes, Outlook 2000, Outlook Express, Outlook WebAcess.

Networking                          TCP/IP, DNS, DHCP, WINS, SNMP, TELNET, HOSTS,

Remote Tools                       Remote Desktop Connection,, Netops,Symantec Pcanywhere

                                                Remedy.

PROFESSIONAL EXPERIENCE

ITC Infotech Ltd (Bangalore):

Sr. System Analyst

Working on the same project and supporting same country as support got transitioned to ITC Infotech Ltd, India from BAT Malaysia

British American Tobacco (Malaysia)                                                          

Systems Analyst (Team Lead) (2^nd Level)                                    November 2004 to till date

Monitored and managed Systems/Applications remotely by using remote tools.  Administrative tasks like user id creation/deletion, managing groups, Rebuilding servers, Patch updations, Managing Antivirus console, Managing 29 Domino servers Windows 2003 servers.  Proper Escalations through phone /email based on the severity levels.  Monitored. Troubleshoot promptly on the auto-generated tickets by Remedy.

Creating SLA reports, Generating Antivirus update reports. Proactively worked with End market for Windows and Domino Server maintenance.

Project: Done migration of 100 users from Microsoft 2000 Professional to Microsoft XP.

• Successfully transitioned and managed the operation of 2^nd Level dedicated team for one of the BAT’s critical End Market.
• Implemented internal process and application projects for BAT.
• Creation of users, group. Deletion of users, groups. Recertification, Mailbox, Mailfile movement. Taking care of NAB, Bi-monthly Domino Server preventive maintenace. Maintaining ACLs, Database Replication and Mail Routing issues.
• Provided end-user consultation and network troubleshooting over the phone and by remote tools
• Taking care of Active Directory, Group Policies, assigning rights to users/groups.
• Monitoring the Domino servers using GSX Monitoring tool.
• Monitoring and resolving  issue related to  Groupshield
• Upgraded servers from Domino R5 to R6.
• Resolving Domino and GENA support for 29 servers and 1600 users. And ensuring the calls to be resolved with in SLA

Accenture, Bangalore, India                                                

Accenture is one of the World’s leading management consulting, Technology Services and outsourcing Company. Accenture collaborates with its clients to help them become high-performance businesses and governments.

Technical Shift Lead                                                        11^thAugust 2003 to 10^th November 2004

Created and maintained user accounts and permission levels for shared resources.  Created and managed organizational units and set permissions.  Managed and monitored File, Print and Application Servers through terminal services client / remote desktop connection.  Provided desktop support to end-users and troubleshoot individual PCs, Laptops and networking problems.  Installed all major software applications.

Accomplishments:

·              Installed and configured Windows XP workstations and Windows 2000 Server (running ADS, MS

                SQL 2000 Server) as per the project requirements.                    

·              Provided end-user consultation and network troubleshooting over the phone and by remote tools.

·              Worked closely with management providing feedback and suggestions regarding co-workers, call                          

                handling, process & training

·         Worked for BS7799 &COPC certification

·              Managed 15 Technical Support Engineers and 3 Helpdesk personnel.

·              Served on the interviewing and hiring team for Desktop Support

Netsprint Institute Hardware Technology

NIHT is a premier technical institution in Bangalore that provides high-class Networking and hardware education. It also offers free seminar on networking  technology for student community. Maintaining a M.C.S.E, CCNA lab. Teaching   MCSE 2000 Server, Professional, Diploma in Network Administration and Diploma in   Computer Hardware.  

System Administrator                                                              November 2002 to July 2003

Ensure 100% uptime of the entire Network, Planning, implementation, administration and support of Windows NT, windows 2000, Linux based networks (LAN).Integrating various networks into multi server network, which involve connecting Windows NT, 95, 98, 2000, Linux. Troubleshooting of network related problems and to provide end-user support & maintenance.

Sigma Info Solutions, Bangalore, India                                           

Information Technology firm that offers business process outsourcing services to domestic customers and involved in Software development operations.

Systems Administrator                                                                      April 2000 to October 2002

Performed administration for Windows 2000 network with over 120 nodes.  Implemented and administered MS Exchange 2000 Server and outlook as its client. Configured network printer.  Configured 10/100 mbps Ethernet switches and hubs.

Accomplishments:

·              Resolved multiple issues to network systems to increase business functionality.

·              Interfaced with Hardware/Software Engineers to provide permanent solutions to recurring issues.

·              Awarded for going “Above & beyond” normal duties and for taking zero “sick” days.

                                                                       

Appreciation Certificates   

·          Sigma Info Solutions Pvt. Ltd., Bangalore

·          NIHT Pvt. Ltd, Bangalore  

·         MHRA UK Sentinel (Accenture)   

EDUCATION/CERTIFICATIONS

Bachelor of  Science(Mathematics) ,Ranchi  University

MBA pursuing (Distance Education), Bangalore University)

Microsoft Certified Systems Engineer (MCSE 2000)

Microsoft Certified System Administrator (MCSA 2003)

(MCP ID: -2944559)

PERSONAL PROFILE

Father Name	:-	Noor Alam Siddiqui
DOB	:-	1st July 1977
Permanent Address	:-	#B/2,SRHP SIKIDIRI, RANCHI, JHARKHAND
Phone Number		+91 98776543210
Nationality:	:-	Indian
Martial Status		Single
Passport No		E 2371525
Hobbies	:-	Playing Football, Cricket, Driving, Reading magazines
Driving License	:-	1112/04-05(lmv)

                                                                                                                           (SHAHINSHA ALAM)

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