examples of cv s

Sample Template Example of Excellent Curriculum Vitae / Resume Format with Career Objective & Job Profile For an MBA in Management with 7+ years work Experience in Call Center (BPO) Job in Word / Doc / Pdf Free Download

VISHNU SHARMA

+979876543210

vishnusharma@yahoo.com

OBJECTIVE:  

To contribute acquired skills within an organization offering opportunities and advancement.

HIGHLIGHTS:

• Adapts easily to new concepts and responsibilities

• Result-oriented and can work effectively; individually or as a team member

• Self-starter who does what needs to be done without being asked

• Effective communication skills, both oral and written

• Knowledgeable in using the Microsoft Office and other programs, able to surf the internet

PERSONAL INFORMATION:

Birthday:              September 2, 1985

Civil status:          Single

Sex:                      Male

Age:                      29 years old

Height:                 5’5”

JOB EXPERIENCES:

EMPLOYER NAME: SALEH BIN LAHEJ HOSPITALITY DIVISION

(EMIRATES INTERNATIONAL RESTAURANT-CHILIS)

Address: P.O. Box 1443, Dubai, UAE

Telephone number/local: 04-3440088

Position: Call Center Agent

Inclusive Dates: Aug 19, 2011 to Present

Immediate Supervisor: Mr. Hassan Abdul Ghany

Reason for Leaving: Career Growth

Department Assigned: Home Delivery Department

Nature of work:

ü Take orders from local clients across Dubai & Sharjah, UAE.

ü Restaurants includes: Chili’s, The Pizza Company, Romano Macaroni Grill, El Chico, Pinoy Grill and Black Canyon.

ü Assisting & reporting to the Call Center Director

ü Reporting to the Manager and Supervisors

ü Getting daily sales and encoding it on the system

ü Preparing daily and monthly sales reports

ü Outbound calls for a Phone Survey for Customer’s Feedback, maintaining the daily complaints in excel format

ü Maintaining Office files/records

ü Preparing/making letters and memos

ü Training new agents in all the menus and in English communication skills.

ü Organizing activities in the call center

EMPLOYER NAME: TRANSCOM PHILIPPINES (Pasig)

Address: Pasig City, Philippines

Position: Customer Service Representative

Inclusive Dates: June 29, 2009 to June 23, 2010

Reason for Leaving: Work Abroad

Department Assigned: Sears (Catalogue Support)

Nature of work:

ü Organizing activities in the call center

ü Provides quality customer service to Sears customers

ü Maintaining target sales and average handling time set by client.

EMPLOYER NAME: SPI GLOBAL (E-PLDT VENTUS, Libertad)

Address: Mandaluyong City, Philippines

Position: Advanced Customer Service Representative

Inclusive Dates: December 21, 2007 to January 21, 2009

Reason for Leaving: Career Advancement

Department Assigned: Dish Network Account

Nature of work:

ü Provides technical and customer service support to Dish Network Customers

EMPLOYER NAME: IBM BUSINESS SERVICES NC.

Address: Quezon City, Philippines

Position: Business Center Staff

Inclusive Dates: May 30, 2006 to September 30, 2007

Reason for Leaving: MBA class

Department Assigned: Procter and Gamble Account

Nature of work:

ü Handles employee’s needs (transaction, paper works, computer works, encoding events, booking a flight)

ü Administrative works

ü Executive Secretary

ACCOMPLISHMENTS:

April 3, 2009 Certificate of Recognition for Achieving:

95% Overall Score and 100% Solution Score

PLDT Ventus: Achieving Numerous World Class Customer Service

2004 (Financial Manager) Feasibility study (Entrepreneur Project: selling of bags)

EDUCATIONAL BACKGROUND:

Graduate School

2004-2008    Master in Business Administration (MBA) Major in Management

(Earned Units)

St. Paul University Quezon City, Philippines

College Level

2000-2004    Bachelor of Science in Commerce Major in Business Management

St. Paul University Quezon City, Philippines

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