Sample Template of Excellent Curriculum Vitae / CV Format with Career Objective & Job Profile For a IT Engineer Professional with 3+ Years Work Experience ( CCNA - Networking) in Word / Doc / Pdf Free Download
To grow with the organization and to contribute efficiently in the growth of the organization by applying my knowledge, skills and experience to best use.
IT professional with 3+ years’ experience in Network and System Administration. Self-motivated, self-manageable and an excellent communicator.
Ø VTU, Bachelors in Information systems, Mangalore
Company Name : Unisys Global Services. Ltd, Bangalore-India: Feb 2011 Till date
o Nature of Duties/Responsibilities:
Ø Endpoint Security:
It is one of the top business process outsourcing companies. I worked in IYOGI process.
§ MS Excel and Power Point presentation.
§ Thorough knowledge of Windows Platforms.
§ Hardware: Dell, Compaq PC’s, Hewlett Packard, IBM, Toshiba, Cisco routers, Cisco switches, Cable Modems, NIC’s, Modems, Scanners, & HP DeskJet Printers and Network printers.
Personal Details:
Shabana Khatoon
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Shabana Khatoon
Email: shabana@live.com
~Mobile: +919876543210
Country:
INDIA
Objective
To grow with the organization and to contribute efficiently in the growth of the organization by applying my knowledge, skills and experience to best use.
To be a
successful IT Professional with the entire challenging sphere with great
motivation and dedication to achieve synergy at work.
Professional
Profile:
IT professional with 3+ years’ experience in Network and System Administration. Self-motivated, self-manageable and an excellent communicator.
Academic and Professional Certification:
Ø VTU, Bachelors in Information systems, Mangalore
Ø Information Technology Infrastructure Library (ITIL V3) certified.
Ø MCITP certified.
Ø Completed CCNA training.
If required will complete the certification.
Areas of Expertise:
Endpoint Security Hardware Exposure
System Backup Problem
identification
End User Support Maintenance
1. Currently
working as an Enterprise Support System Analyst.
Company Name : Unisys Global Services. Ltd, Bangalore-India: Feb 2011 Till date
Unisys
is a global IT solutions company serving commercial and government
organizations throughout the world. It is a Fortune 500
IT solutions company with offices all around the globe.
Technical
Description: - (Mentoring L1 support and troubleshooting L2 & L3 issues).
o Nature of Duties/Responsibilities:
Ø Networking:
§ Monitor and Support Network
connectivity and health check for switches and router.
§ Communicating directly with
customer to troubleshoot and resolve their Network issues.
§ Logging fault and escalation using BMC software where
required.
§ Contribute
to the documentation and refinement of internal processes.
§ Work and be
measured against strict Service Level Agreements.
§ Ability to research
technical issues and implement resolution strategies when required.
§ Ensuring highest levels of
client satisfaction and achievement of organizational goals.
Ø Windows: (Configuring
Server and Active Directory Administration)
§
Active Directory
service 2003, 2008, 2008 R2.
§
DNS, DHCP.
§ Installing and configuring Windows
server 2003, 2008 and 2008R2.
§ Installation, configuration and
administrating Exchange 2003, Exchange 2007 and Exchange 2010.
§ Creating Organization Units, Groups
and Users.
§ Implementing Group policies as per
the Customer request.
§ Joining the Workgroup Machines to
Domain.
§ After domain joining retrieve all
those users applications and data’s.
§
Resource Mailbox
Creation and Creating the Distribution List Group.
Ø Application Support:
§ Deploy applications tested
by software team to client’s environment.
§ Release supported CiTRiX
push.
Ø Backup & Storage:
§ Install Backup EXEC and
support on the servers.
§ Create and
Backup
Jobs on Symantec Backup exec, VERITAS Backup and EMC Replication Manager.
§ Configure and maintain
system backups using Backup Exec.
Ø Endpoint Security:
§ Managing Symantec Endpoint Protection in Enterprise
Environment
§ Providing the solution for the client environment
§ Administration and monitoring SEP in the network.
§ Ability to provide support on Level 2/Level 3 incidents
§ Handling tickets for Symantec Client Firewall, Symantec
Antivirus (Enterprise, Corporate & SMB version), and Symantec Endpoint
Protection.
§ Worked on Full Disk Encryption using McAfee Safeboot
Encryption.
2. Worked as Technical
Engineer.
Company Name :
E4E, Bangalore-India: June 2009-Nov2010
It is one of the top business process outsourcing companies. I worked in IYOGI process.
It is an Indian company which basically
provides technical support for windows based platforms.
o
Nature of
Duties/Responsibilities:
v Operating System
and Software:
§
Windows XP start up and shutdown errors.
§ Configuration of Windows XP and windows 7.
§
Configuring Profiles and computer policies.
§
Managing hardware devices and drivers.
§ Taking incremental backup periodically.
§ Installation and configuration of wired and wireless printers.
§
Installation of Bluetooth devices and scanner.
§
Troubleshooting virus related issues and no boot
scenarios.
§
Troubleshooting system performance issues.
§
L2 Support for Anti-Virus issues.
§
Worked on Multiple desktop applications,
configuration and debugging techniques.
§ Dealing with disconnection
disaster.
§ Set up a secured wireless
connection.
§ Configuring modem and router for wireless connection.
§ Installation and resetting of WINSOCK and TCP/IP.
v Email Clients:
Ø Outlook Express:
§ Configuration of Multiple email accounts in OE.
§ Troubleshooting OE issues.
§ Dealing with duplicate messages.
Ø Microsoft Outlook:
§ Configuration of Multiple email accounts.
§ Unable to send/Receive mails.
§ Managing rules and alerts.
§ Setting up reminder and sending the mails on the specified time.
§ Taking back up of Messages, Contacts and calendar.
§ Troubleshooting Outlook issues.
Ø Windows Mail:
§ Configuration of an email account.
§ Setting up POP3 and IMAP email accounts.
§ Taking back up of Messages, Contacts and calendar.
§ Troubleshooting Windows Mail issues.
Ø Microsoft Office 2007 and 2010.
§ Configuration of Word, Excel and PowerPoint.
§ Troubleshooting of office installation failures.
§ Troubleshooting performance issues.
Ø Responsible of building technical documentation, reports, guidelines,
Procedures and share it with the team.
3. Worked as Trainee IT Support.
Company Name :MICE,
Mangalore-India: Dec 2008- May2009
MICE
is one of the institutions for software and hardware support in Mangalore. It
provides trainings and servicing on all types of Laptops, PC’s & all
hardware, Software & Networking Peripherals.
o
Nature of
Duties/Responsibilities:
§ Providing IT support services both
for software and hardware.
§ Contacting vendors regarding
Network hardware or software issues and track to resolution.
§ Networking and connecting
computers within the same organization to enhance communication and sharing.
§ Testing of computers and ensuring
that computer systems are functioning properly.
§ Training staff and orienting them
on how to use computer hardware and software systems.
§ Implementing general IT software
and applications for customers
(Active Directory implementation, Formatting and installation of system and applications).
(Active Directory implementation, Formatting and installation of system and applications).
§ Maintenance and upgrading of
computer systems or offering recommendations on upgrades needed.
§ Create ghosting
images via Norton Ghost and install on new PCs.
§ Responsible for ordering or buying of computer systems that
are required or alternatively, working in close liaison with the purchasing and
supplies department.
§ To deploy PCs and
associated peripherals including new installations and the redeployment of
existing equipment.
Strength:
- Excellent Customer Relationship & Management Skills.
§ Adaptability and Commitment to work with Confidence.
§ Excellent verbal and written communication.
§ Ability to stay calm and work under pressure.
§ Strong analytical & Problem solving ability.
§ Passionate Team Player.
§ Quick understanding & grasping capability.
§ Creative thinking.
§ Knowledge sharing.
Trainings:
§ MS Excel and Power Point presentation.
§
Attended Workshop on Ethical Hacking, OSI Layers
and TCP/IP at Techgig.
§
Attended Workshop on Working in Strong Teams, Work
Smart at Unisys.
Skills and Knowledge:
§ Thorough knowledge of Windows Platforms.
§ Strong analytical and intuitive problem
solving skills.
§ Highly organized, detail orientated.
§ Multi-task
effectively to serve client needs quickly and efficiently.
§ Strong written and verbal communication skills.
§ Professional, self-motivated, self-manageable,
& responsible.
§ I enjoy working hard and possess high energy
when presented with new challenges or
obstacles and have the ability to learn on the fly.
Technical Skills:
§ Hardware: Dell, Compaq PC’s, Hewlett Packard, IBM, Toshiba, Cisco routers, Cisco switches, Cable Modems, NIC’s, Modems, Scanners, & HP DeskJet Printers and Network printers.
§ Operating Systems: Cisco IOS, Server OS (Windows 2000, Windows
2003 and Windows 2008), Client OS (Windows XP, Windows 7 and Windows 8).
§ Worked on Thin Clients and Citrix
Metaframe.
§ Languages: C, C++ and HTML.
§ Tools:
CRM: Remedy 6, BMC Remedy IT Service Management (ITSM V7.1 &V7.6), SRMS.
Server Monitoring: NAGIOS and XYMON.
Event Monitoring: BMC Impact Manager.
Remote Access Tools: LogMeIn and BOMGAR.
CRM: Remedy 6, BMC Remedy IT Service Management (ITSM V7.1 &V7.6), SRMS.
Server Monitoring: NAGIOS and XYMON.
Event Monitoring: BMC Impact Manager.
Remote Access Tools: LogMeIn and BOMGAR.
§ IP addressing Ipv4 and Subnetting.
§ Managing Cisco IOS.
§ Good
knowledge on Routing Protocol (OSPF,
EIGRP, and RIP).
§ Concepts of Cisco Switching and Spanning Tree
Protocol (STP).
Personal Details:
Shabana Khatoon
Download Resume Format
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