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Shohan  Choudhary

(M K Road / Rampoor / Nainital ( Uttrakhand ))
Contact: - +91-9876543210
 E-Mail:  shohan@gmail.com


I have Strong desire to pursue my career in a well-established Industry. Having 4. 5 years experience  look forward for an organization that could help in exploring my skills in the industry. I am looking for an opportunity that would bring out the best of my potential.

BRIEF OVERVIEW

4.4  years of experience in customer service industry.
Admin & Operational work.
Experience in resolving customer’s  non-technical queries & issues.
Proficient in understanding human & business needs.
Counseling

PROFESSIONAL QUALIFICATION

Diploma in Aviation ,Hospitality & Tourism Management.

EDUCATIONAL QUALIFICATION

Pursuing M B A from  I I PM  through  Distance Learning Program
M.Com from Kumaun University ( Nainital)
B.COM from Kumaun University( Nainital)
XII from Uttrakhand  Board .
X from Allahabad Board U.P .

WORK EXPERIENCE
JOB PROFILE:
Organization:      Tarika’s  Jungal Park (  Tarika’s Group of  Hospitalities  )
Designation       :  Asst. Manager   (  H R )
Duration              : October, 2010 to till date


Scenario: Working  for Tarika’s Jungal Park( A Unit of  Tarika’s Group of Hospitalities) which is a Luxury Resort in Corbett National Park my Work profile is to provide customer support for Indian and foreigner customers through direct interact them.
                                                           

Job Responsibilities:

To support all  HR  Activities in unit as a Unit Asst. H R
Responsible for all staff  Hiring , Training Process , Accommodation.
Public  Relation  and  Event organization .
To Maintain and follow up with all the Insurance  related Documents.
To Co-ordinate with Co-corporate office . 
To  work in the areas of  Training and Development coaching and evaluation.
Develop and maintain appropriate Staff  Record for the smooth  handling and management.
Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
To  work in the areas of  sales promotion of  Unit through various efforts.
 Employee welfare.
To support all  HR  Activities in unit as a Unit Asst. H R
Issue  certificates to deserving candidates  their achievements of organizational  goals.
Responsible to develop  of Agreement  and Contracts  to meet unit  requirement.
Responsible to Report and Co-ordinate with  General Manager  and  Director.
Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
Briefing to Staff  for every Operational work on daily basic
Organize  Induction &Training Classes to  new employees.


Organization: I I JT  INSTITUTE OF FINENCE AND ACCOUNTING

 RAMNAGAR (NTL) 2009 DEC TO 9 OCT. 2010.
Institute of finance ,account ,sales and retail marketing
DEGISNATION ;   INSTITUTE INCHARGE
JOB PROFILE:

Worked  as  counselor  cum  Institute In charge .
Looked after all relevant responsibilities in order to support  operational activities.
 Worked as a faculty of personality development.
 Also looked after the  work of counselor.
 Worked as a sales promoter and for Admissions in various courses    .
 Public relation.
 Event organization.. Like seminars, Meetings etc.
 To looked after all the relevant activities in the Institution.


JOB PROFILE:

Organization                :  Intelenet B P O 
( A Leading  National & International  B. P. O  with a huge process like  Vodafone , Reliance  etc   )
Designation                 : Industrial Trainee & In-flight  Attendant
Duration                        : February  2008 to September 2009

Scenario:  Worked  with Intelenet B P O as a Customer Care Executive .

Job Responsibilities:     

Receive Call of Customer  from participants with various regards
Solved various quires related to various type of  customer  services  general queries.
Understanding human needs & suggests products according to customer’s needs. Giving information about latest technology & products. Making our customers more comfortable while on using services

Understanding business needs. Doing up selling & generating revenue for business through the best services .
Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
Provide quality customer service to each and  every  customer
Communicate clearly and effectively with participants.
Recognizing and managing assertive customer need.
Promote Teamwork..

 KEY STRENGTHS

Have the aptitude to work in a challenging 24x7 environment.
Self-motivated and desirable to work in a Team environment.
Problem solving skills with ability to operate proactively and manage crisis situation.
Having problem analytical skills.


HOBBIES AND INTERESTS
Listening to music
Travelling

PERSONAL DETAILS

Date of Birth                                          : 016/06/1988
Father’s Name                                        : Mr. Akash kumar
Nationality                                              : Indian
Religion                                                  : Hindu
Sex                                                          : Male
Marital status                                          : Unmarried
Languages Known                                  : English  / & Hindi  / Basic French

Date:  


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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