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                         CURRICULUM VITAE

                                    ANKUSH CHITRANSHI

Personal Information:

Father’s name:           Mr. Triloki Nath
Mother’s name:         Mrs. Mamta Srivastava.           

Postal Address      : B-800, G.D.COLONY,                        Date of Birth                      : 25 June 1987
         Mayur Vihar, Phase-3
         New Delhi-110096,                                      Nationality                   : Indian
                                   
Telephone:            +91 512 2614142 ®                                         Marital Status                : Unmarried
Mobile:                 +91 8800192706                       
E-mail:                  ankush.iilmacademy@gmail.com

 Work Experience

1: HCL INFOSYSTEMS LIMITED from Oct 2010 to Cont...
2: DONEX INDUSTRIES LTD. From Dec 2009 to Sep 2010.

HCL INFOSYSYTEM LIMITED

Designation – Technical Engineer (Ericsson EPABX, Server, SOLIDUS e Care)

·              Area Handled: KOLKATA, IIT-KHARAGPUR, VISAKHAPATNAM, RAJAHMUNDARY, KAKINADA, RANCHI, PATNA, JAMSEDPUR etc.
·              Major Customers Handling: Visakhapatnam Steel Plant, National Thermal Power Corporation Limited, Indian Navy, ICICI Bank, HDFC Bank, LV Prasad Eye Hospital, Metlife, Aviva Life Insurance, Alstom Power Project, Meghalaya Hotel, Dasapalla Executive Court Hotel, Dr Reddys Laboratory, ICFAI, Visakhapatnam Urban Development Authority, AP PAPER MILLS, IIT-KHARAGPUR, XLRI  etc

Products handled

1.      Ericsson MX-ONE Model EPABX (50000 PORTS)
2.      Ericsson MD 110 Model EPABX (64000 PORTS)
3.      Ericsson BP 250, BP128, BP 50 Model EPABX
4.      Cube &Escape Call billing software
5.      SOLIDUS E CARE
6.      ONE BOX VOICE MAIL

Job Profile

1. Providing telephony support (TSG) to the field engineers for critical calls.
2. Handling all Major and Corporate Customers.
3. Critical Service calls Support for all the above products.
4. Increasing Overall Customer satisfaction and collection of Satisfaction letters.
6. Coordinating and handling the team for all Service Activities.
7. Handling the Hardware and Consumable Dealers.
8. Generating new enquiries and Marketing.
9. Conducting Demonstrations on various products for Customers.
10. Conducting Training Programs for all Engineers and office staff.
11. Office Administrations and Maintenance.
12. Updating Head office regarding all the activities and achievements.

Achievements

·        Handled a vast customer base and increased the overall satisfaction, with short period Increased the Number of customers.
·        Got appreciation mails from the users of SOLIDUS E CARE for the quick response on technical calls.
·         ERICSSON SOLIDUS SERVER CERIFIED ENGG

Education

High School 68%

Inter Mediate 68%                                B. Tech (ECE)   69%

Additional Qualification

Experience in Windows 98, Windows 2000 professional, Windows XP, Windows Vista, Microsoft Office
Good Knowledge about Loading Operating Systems and Software and Hardware Driver for Output and Input Peripherals.
Knowledge about working on Internet and Networks and Professional mailing.

Skills
Good Communication and Presentation.

Hobbies
Playing Cricket, Travelling, Drawing, Listening Music.

ADDITIONAL INFORMATION

CURRENT LOCATION                                                   NEW DELHI

WILLING TO RELOCATE                                              YES

NOTICE PERIOD:                                                             15 Days

Declaration: The above information is true up to the best of my knowledge,

Thanking you,                                             Yours Truly,
           Ankush Chitranshi


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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