Sample Template Excellent Curriculum Vitae / Resume / CV Format with Career Objective & Job Profile of an CRM Manager with 10+ Years Work Experience in Word / Doc / Pdf Free Download
v Working as Siebel Consultant
and CRM Testing Engineer
in IndiaDirect (P) Ltd, Chennai from
Jan 2004 to
Till date
Project
III : Siebel
Marketing Implementation
Client : Itronix
Responsibilities
Download Resume Format
SURAJ
9856412784
surj@gmail.com
Professional
Summary :
|
v A professional
with 10+ years of functional and Technical experience in Retail,Consumer goods,
Business
Development, project management and
strategic business planning.
v Total
8+ Years of experience in IT
industry - Training, Design, Development, Testing,
Implementation,
Instalation,
Product Support of
Software application packages
v Around 2+ yrs of CRM - Siebel
experience as a
Technical Consultant, Siebel Configuration, Implementation
and Maintenance using
Siebel tools
v Good domain knowledge in fields of
Sales & Distribution, Marketing etc.
v Good
interpersonal and communication skills, commitment, result oriented,
hardworking with a quest and
zeal
to learn new technologies and undertake challenging tasks
Educational
Qualification :
|
v M.COM at Bharathiar University, Coimbatore
v B.COM at Bharathidasan
University, Trichy
v PG.DCA at Indian Computer Academy, Coimbatore
v PG.DCS at St. Joseph's Computer Centre, Coimbatore
v CCPO at Tata Unisys Learning Education Centre,
Coimbatore
Certification
:
|
v Sun
Certified Java Programmer, ( SJCP ) scored 88%.
v Microsoft
Certified Solution Developer
( MCSD ) in VB 5.0, SQL Server 6.5 and Win Arch I
& II.
v Microsoft
Certified Systems Engineer ( MCSE
) in
Windows NT-4, NT-workstation,
NT-enterprise,
Networking essentials, TCP-IP
4.0 and
IIS-3.0.
v Brainbench Certification in Visual Basic 6.0 &
Active Server Pages.
Career
Objective :
|
Looking for a Siebel Technical Consultant
position and CRM Testing with career opportunity for
further
growth along with challenging assignments. Which utilizes
problem solving aptitude and good work,
which
also offers encouragement to perform better in terms of responsibility.
Strength
:
|
Two
Siebel Implementation of
Siebel Call Center and
Siebel Sales, Worked Extensively
on
Siebel Tools v 7.0.3, Browser
scripting. Excellent Communication and Interpersonal Skills, with the ability
to work well in small and large
teams and Strong Client facing skills.
Technical
Skills :
|
v CRM :
Siebel 7.0.3,
v CRM
Applications : Siebel Sales, Siebel Call Center, Tools, EIM etc.
v Programming
Languages :
Visual Basic 5.0 & 6.0 ,
Java , C, SQL, PL/SQL
v Databases : SQL Server 6.5 / 7.0 / 2000, MS Access,
Oracle 7.3 / 8i
v Operating
System : Windows
NT, 2000, Windows 95/98 , XP and Linux
v Testing
Tools : Win Runner, Load
Runner (Exposure), Test Director
v Web
Technologies : HTML, JavaScript ,WML Script and WAP, Cold Fusion 4.5
v Web
Servers : Java
WebServer 2.0
v Reporting
tools : D2K (Forms 4.5, Reports 2.5),
Crystal Reports
v A/C’S
Packages :
Tally 4.5, 5.4, 6.3
QC Activities
v Experience in
performing functional, regression Integration and system testing.
v Posses excellent
bug tracking , posting, and analyzing skills.
v Familiar
with reviews and reporting. Self Starter, Self-Motivated and Quick Learner
|
QA
and support Activities
v Helped
project team towards quality process implementation. Coordinate review
activities within projects.
v Awareness
on ISO,CMM,SIXSIGMA through self-study.
v Knowledge
of S/W development life cycle activities, from project initiation to
delivery.
|
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Work
History :
|
|||
v Working as Siebel Consultant
and CRM Testing Engineer
in IndiaDirect (P) Ltd, Chennai from
Jan 2004 to
Till date
v Worked as Software Testing Engineer in IndiaDirect
(P) Ltd, Chennai from June 2003
to Dec 2004
v Worked
as System
Analyst, Business Development Exec
and Software/Hardware Instructor
in Kernel Systems Pvt. Ltd Coimbatore a Microsoft Certified Partner from
March 1998 to May 2003
v Worked
as Business & Sales Promotion Exec in Jip
Engineering, CBE . from Jan 1993 to Jan 1998
IndiaDirect,
Chennai , India June 2003 to Till Date
|
Currently working as a Siebel Consultant and CRM Testing
Engineer in IndiaDirect (P) Ltd, Chennai,
The
overall purpose of the job is to undertake the planning, design, execution and
reporting of tests, using appropriate tools and techniques, This includes the
planning and execution of system tests, both functional and non-functional, It
also supports the business areas in planning for and conducting acceptance
tests to ensure that developed systems meet agreed requirements.
Also
manages change and configuration management, and the release of new versions of
software into the production environment, and so manages the migration of
software from development to testing, and from testing to production.
v UI
Performance Testing
v Interface
Manager Testing
v Application
Integration Testing
v Database
and System Performance Monitoring / Tuning
v Documentation
Verification
v Preparation
of Data, Test Cases and Run Plan.
v Bug
fixing, unit testing, deployment and maintenance of the system
v Training
the users on the functionality of the application
Project I :
Siebel Sales Force Automation
Team Size : 6
Duration : Jan 2005– Till Date (Date of completion tentatively on 07/2006)
Client : GWAY IMPEX, Sunnyvale, CA
Role : Team Member (Offshore)
Environment :
Siebel Sales 7.0.3, MME, SQL Server 2000.
Description :
GWAY
IMPEX is a division of GWAY Technologies. The main objective is to implement
Sales Force Automation for the sales persons to carry out effective sales
processes. The Application will help
sales persons in tracking opportunity till the closure stage, effective use of
forecasting by account managers and Business managers.
We
have already implemented Siebel SFA for GWAY IMPEX and the current project is a
rebuild for the same with new enhancement requests incorporated and developed
in Siebel 7.0.3
In this project we have
analyzed the business requirements of GWAY IMPEX with respect to the existing
system, designed the new system, tested and implementing at the client site.
A
team of four members is involved in development of this system from Offshore
and 2 people from onsite to coordinate with the user, I am a part of the offshore team for GWAY
IMPEX Siebel 7 Implementation since Jan 2005.
Tasks Involved :
v
Comparative
study on different modules of Siebel 6
and Siebel 7.
v Understanding the business requirements and drawing
specifications for different screens,
views and applets according to particular Business Process.
v Customizing Business Objects, Business
Components, Applets, Views and Screens to match requirements using Siebel
Tools.
v
Configuring
and demonstrating the prototype to the client for validation purposes and
to make them understand the
suitability of Siebel with their business scenarios.
v
Defining
assignment rules and configuring Assignment Manager to ensure that the most knowledgeable, available agents are automatically assigned with the tasks.
v
Creating
new 1 : M or M : M relationships for Business components
v Responsible
for Check-in, Checkout and lock the projects.
v Data
Conversion process from Legacy system to load into Siebel Database using EIM
process.
v Data Mapping & Import from the back office application into
Siebel by identifying the related EIM
and Base tables in Siebel, configuring and scheduling the Enterprise
Integration Manager (EIM) to execute the
task.
v
Preparation
of Test cases for various modules.
Testing and Bug fixing of different modules.
v
Handle
CRs for enhancement
Project II : Banking Services – Prototype
Team Size : 5
Duration : Jun 2005 – Dec 2005
Client : CENTRIX , USA (Outsourcing)
Role : Siebel Consultant (Technical) &
Testing
Environment : Siebel Call Center Ver 7.0.3
Description :
Client is a
diversified, global, travel, financial and network services company. This product
implementation is for a premier bank focused
on finance products partnered to develop a robust information management system. They planned for a call
center in order to generate contacts through campaigns, which can be used to
serve their customers effectively and increase their revenue and market share.
As a member of the designing, development and testing team, the
responsibilities are understanding the present business system, requirement
study, preparing the system specifications, and system design, testing.
Analyzing and gathering the requirements pertaining to the needs of the
project.
Tasks Involved :
v Understanding the existing organizational structure and setup
visibility across the organization.
v Studied the properties of the various objects and their
hierarchical relationships according to user specifications
v Developing specifications for each stage of business process to
create / customize necessary applets,
views, Screens. Creating new Business Objects and Business Components, Creating
necessary Static and Dynamic Pick lists.
v Creating new applets and modified existing applets using Siebel
Tools.
v Added
Constrained Picklists as per the
user requirements.
v Modified Web templates to accommodate special requirements not
supported by vanilla templates and distributed the new templates to server.
v Co-ordinating
with development and testing team
v Preparation
of Test cases for various modules.
v Bug
fixing, unit testing, deployment and maintenance of the system
v Helped in end user training and
orientation
Project
III : Siebel
Marketing Implementation
Duration : Dec 2004 –
May 2005
Client : Itronix
Role: : Testing
Environment :
Siebel Sales & Marketing Version 6, SQL
Server 7.0.
Description :
Itronix
is the global leader in the implementation of wireless, rugged, computing
solutions for today’s mobile worker. In addition to this, Itronix is unique as
a mobile solutions provider, for its world class implementation and service, as
well as its alliances with best of class strategic partners like Siebel (CRM),
Microsoft (PC) and Net Motion (IP Mobility) to enable seamless deployment of
best-of-class wireless solutions across the customer landscape.
HCLT is working based on “On Demand” methodology using an Onsite-Offshore
work-sharing model. Now there is requirement from Client to automate Sales and
Marketing of Itronix by implementing the Siebel Sales and Marketing modules. We
are part of the offshore testing team for Itronix Marketing Module.
The Marketing
Module is being designed to enable and automate the various Marketing processes
at Itronix. It is intended to provide a centralized repository for timely and
accurate marketing information. In
this project we have analyzed the business requirements of Itronix, identified
gaps with the business process and the Siebel CRM applications, designed new
system was tested and implemented successfully at the client site. All
enhancement requests are also being handled on demand in order for the client satisfaction.
Responsibilities
v Understanding
Siebel Marketing and Itronix Functionality.
v Analyzing
the Client Requests (CRs) forwarded from Onsite and working out a suitable
solution for the same.
v Participate
in the implementation and testing of the CRs.
v Participated
in the development of User Manual for Itronix Marketing Module.
v Bug fixing, unit testing, deployment and maintenance of the system
v Daily
and Weekly Review and follow-up.
v Developed
User Manual for the following modules: Campaign Management, Offer Management,
Customer Management,
Calendar, Literature, Response
Activities, List Management.
Projects
Done for Kernel Systems Pvt. Ltd Coimbatore March 1998 to May 2003
|
1) Eaglerise Multimedia : Human
Resource Management System
This
product is also designed to provide a complete HRMS to satisfy medium to large
organizations. This product is proposed to be developed in two stages. The
First stage covers the processes of Manpower Budgeting, Recruitment, Induction Personnel Data Bank,
Attendance, Leave Applications, Training and Payroll. The second stage covers
the aspects of Income Tax, PF management, ESI, Software Interaction with
financial packages like Tally for the purpose of providing a total environment
for accounting, General reporting Tool etc.,
Responsibilities :
v Developed
Business logic to implement the various system functionality.
v Developed
Prepared Statements of the SQL.
v Responsible
for unit testing and integrating of various modules
v Responsible
for creating various reports.
Environment : Visual Basic 6.0,
Oracle 8
2)
Sharp Industries : Online Recruitment
The
project provides the entire needs of HR Department of organization. The details
of the candidates are entered into the system. The system provides an auto screening
where the screening is done depending on the skill set required by the job
provider. The selected candidates will be called for a written test, where the
question paper is generated by the system and a print of it is given to the
candidate, which is manually evaluated. The marks secured are entered to a
system for the selection process undergoes depending on the marks scored. The
system provides a user friendly GUI and makes the selection process easier.
Responsibilities :
v Responsible
for developing and testing the system in local network.
v Responsible
for creating documents and reports.
v
Helped
in end user training and orientation
Environment :
Java 1.2, JavaScript, Ms-Access
3) Techmopumps P Ltd, Coimbatore
Techmo
pumps are a manufacturer and supplier of motors and pumps with wide ranges. the
system has been designed to facilitate all the activities happening. it
automates the activities of their unique products, apart from the other modules
like admin, sales, accounts etc.
Responsibilities
:
v Created
and executed the functional test cases.
v Tracked
bugs and generated report using Excel sheet.
v Manually
tested all the modules for functionality.
v Participated
in review meetings, Logged bugs in Excel template.
Environment :
ASP, MS SQL Server 7.0, IIS, and Windows NT.
4) J L A Industries, Coimbatore
The
system is developed to maintaining employee records within the company that
includes Muster Roll leave register, Monthly Pay Slip, Pay summary, which gives
summary of earnings & Deductions
for individual employee as well as total employee. PF Deduction list - Employee
wise PF & FPF Deduction list for month wise and cumulative statement.
Payroll deduction statement - such as
LIC, LOANS, ESI and others. Yearly Bonus Calculated for each employee.
Environment :
SQL Server 6.5 & Visual Basic 5.0
5) Process
scheduling of cylinders in a gas agency
The project maintains the flow of cylinders containing
Carbon dioxide with different weights through all departments in the organization.
This project consist of four modules namely,
1.Introduction, 2.Customer details, 3.Production details, 4.Sales
details in this project, I was involved in developing customer and production
details modules. The customer details module will give information about the
customer and the restricted quantity he can get. The production detail module
will give a complete picture of Cylinder department, Filling department,
Quality control department and cost of cylinder
Environment :
Oracle 7.3 & Visual
Basic 6.0
Jip Engineering
Jan 1993 to Jan 1998
|
Responsibilities
:
v Customer
Relations - Handling Corporate clients;
v Business
Analysis -
Competitor’s Analysis, Sales Forecasting, Etc.,
v Business
Planning - Business Strategy formulation for Marketing and business
development.
v Pricing,
Budgeting and Expenditure Control
Networking
Skills :
|
v Installation
of Windows 9X, XP, NT, 2000 professional and Server & RedHat Linux 8.0
v Installation
and configuration of advanced servers.
v System
Administration of Windows NT, Windows 2000 Server.
v Implementation
on System Policies for Windows NT, Windows 2000
v Installing
and configuring DHCP, WINS and DNS Servers.
v
Securing
resources with Shared folder and NTFS permissions.
v LAN Maintenance, Hardware and Networks trouble
Shooting.
v Installation
and configuration of Internet Information Server
My Siebel
Skills :
|
Undergone an exhaustive training program on
Siebel 7.0.3 and have acquired good knowledge on:
v Siebel
Architecture.
v Installation
: Siebel 7.x on Windows 2000 with MS-SQL 2000
Siebel
7.x on Windows 2000 with Oracle 8.1.7
v Installed
/ Configured Siebel Servers, Gateway Server, Enterprise Server
v Configured
/ Populated Siebel Database Server with some test load data.
v Installed
/ Configured Siebel Web Server Extension.
v Configuring
Application using Siebel tools.
v Configuring
objects in Business Object Layer like Business Components, Business Objects,
Join, Link & MVG.
v Configuring
the Objects in User Interface Layer like Applications, Screens, Views and
Applets and Editing HTML Web Template for some better UI look and feel.
v Configuring
Pick Lists, Multi-value Link, Links and Home Page Applets.
v Configuring
Organizational Chart, Positions and Visibility.
v Created
and customized Siebel GUI layer objects - Applets, Views and Screens using
Siebel Tools.
v Extension
Table creation from Base Tables.
v Establishing
One to Many and Many to Many relationships between Business Components.
v Mapping
required fields to the columns of respective tables.
v Preparation
of Applet toggles, Drilldowns.
v Creation
of Join between two tables.
v Worked
in EIM, Assignment Manager & Work Flow concepts.
Personal
Profile :
|
Name : Suraj
Date of birth :
03-05-1967
Gender : Male
Marital Status :
Married
Passport No : E 3431294
Permanent
Address : 43/A, North Street,
Vijay
Nagar, Coimbatore – 641 038
Tamil Nadu, India.
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