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          Kiro
Kirollos Samir Shakir

UAE 050 23 24 224 - 02 63 12 317  
kiro_totti@hotmail.com

Objective:   Highly motivated professional seeking a leading position in an environment that will exploit my skills & pro-active attitude & enrich my career by exposing me to challenging assignments. Flexibility, pro-creativity, team spirit & an equal opportunity culture are key characteristics I look for in potential employers.


 EDUCATION & CREDENTIALS

§  Bachelor Degree in Business Administration Faculty of Commerce, Cairo University 2010
§  Major: Accounting
§  Secondary School  - St. Mark language School - Egypt

CAREER FEATURES
iCapital for IT Solutions.                                                           (Oct 2011- till now)

Hr Officer

§  Working closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures.
§  Liaising with a wide range of people involved in policy areas such as staff performance and health and safety.
§  Developing and implementing policies on issues such as working conditions, performance management.
§  Preparing staff handbooks.
§  Planning, and sometimes delivering, training, including inductions for new staff.
§  Determine staffing numbers, skills and needs to meet the organization’s objectives.
§  Use a number of management information systems to record, maintain, plan and manage the organization’s human resources.
§  Advertise staff vacancies, assess applications, interview applicants, administer selection tests, prepare reports and make recommendations to management about staff appointments


Barclays Bank                                                       (June 2011 till Sep 11)
Telesales for Personal Loans
§  Dealing with customers queries face to face, over the telephone or in writing
§  Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
§  Serving customers at the counter
§  Understanding customer needs, recommending suitable products and making sale
§  Processing paperwork from sales, change of customer details, closure of accounts and so on
§  Learning about new products, services and processes

Contrast Trade Agency
Sales Trainer                                                         (June 2008 till June 2009)
§  Providing feedback and follow up on the performance of tasks to customer service support associates.
§  Elevating all personnel performance related issues to the Manager of customer service immediately.
§  Providing recognitions and motivation of the team of customer service representatives.
§  Educating team to drive sales through using suggestive selling skills and promotions.
§  Responding and taking actions to customer concerns and complaints.
§  Practicing and ensuring compliance with that of all the organization’s policies and procedures.
§  Communicating solutions, successes, and opportunities to the Manager of customer service.
§  Supervising and training associates customer service as well as loss prevention policies.

Vendi Advertising & New marketing Solutions Company
Team leader                                                 (since June 2007 till May 2008)
Job description
§  Prepare reports, budgets and assessments
§  Contact and foster client relationships
§  Manage team performance and progress
§  Coordinate, attend and lead team meetings
§  Ability to accurately prepare documents, production sheets and other reports and related paperwork as required by each contracting customer.
§  Relate to staff members and workers in a fair manner.
§  Maintain discipline, a safe working environment, and compliance of procedures related to job specifications
§  Staying close enough to team members to recognize their shortcomings or weaknesses and address these.

Al Momtaz Office - Egypt           

§  2006: Training at El-Momtaz press for one year.
§  2007: Training for supervision of food supplies for hospitals as a part from private business

Recent courses
§  English Communications Skills
§  Microsoft word & Internet.
§  Good Experience in searching the web for abstracts of studies.
§  Courses for Photoshop at YAT center, Cairo.

PERSONAL Skills
§  Good communication skills.
§  Ability to plan well and prioritize work.
§  Strong personality.
§  Flexible toward work demand.
§  Self motivated.
§  Work under pressure.
§  Ability to encourage and motivate people with responsible attitude.

COMPUTER SKILLS:

§  Excel
§  Word
§  Internet
§  MS Outlook
PERSONAL DETAILS

§  Date of Birth                 June 1st  1987
§  Sex                              Male
§  Nationality                    Egyptian
§  Marital Status               Single
§  Languages Known Arabic &English
§  Military status:              Exempted
§  Current Visa Status        Employment  Visa
§  REFERENCE                     Furnished upon request

Hobbies                         

§  Internet
§  Reading
§  Football
§  Chess


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About Author of the Website:

Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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