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Professional Qualifications:
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KIRAN
DAS MIG – 60 / 9A, Saket Nagar,
Habibganj, Bhopal , (M.P)
E-mail: das_kiran@rediffmail.com
CAREER
SUMMARY:
Accomplished,
decisive, and knowledgeable Personnel with more than seven years of experience
in dynamic, profit-oriented organizations like BHARTI WAL-MART, TATA CAPITAL,
BARCLAYS FINANCE, GE MONEY FINANCIAL SERVICES LTD, & CONVERGYS SERVICES INDIA (P) LTD. Demonstrated track record
related to personnel management skills.
Professional Qualifications:
vCompleted
SAP FICO MODULE training from RELIANCE GLOBAL, HYDERABAD in Oct 2009.
vMaster
of Computer Applications from
Madurai Kamaraj
University , Bangalore in 2002 with 70%.
vBachelor
of Commerce from Chitransh A.D.
College (Affiliated to Barkatullah University ),
Bhopal in 1999
with 71%.
vSenior
Secondary School Certification Examination from Dr.
Radha Krishana Higher Secondary School (M.P. Board), Bhopal in 1996 with 62%.
EXPERIENCE:
Organization :
Bharti Wal-Mart Pvt. Ltd. (14th
Feb 2011 – 31st Mar 2013), Bhopal
Designation : Promoted as Team Leader - Audit in April
2012
Joined as a
Assistant Team-Leader - Claims
Job
Profile:
·
Performs
audits and completes audit reports by counting merchandise, researching
variances or discrepancies, identifying and accounting for shrink or overages,
and adjusting inventory counts.
·
Assists
management with the supervision of Audit team of eight Associates by assigning
duties, communicating goals and feedback, teaching and ensuring compliance with
Company policies and procedures, and supporting the Open Door Policy.
·
Ensuring
price signage is displayed properly on merchandise in sales floor, along with
all signage updation are executed timely by associates. Carries out the
inventory process to help improve replenishment and receiving and to reduce
shrinkage. Identifies poor inventory practices and low in-stock levels in assigned
area, and reports them with ideas for corrective action.
·
Guides
and teaches Associates on how to check MRP mismatch issues, taking corrective
actions to resolve the same to prevent huge loss of store’s margin. Recognizes
Associates for their positive contributions. Shows concern for Associates and
is available to meet with them. Looks for and follows up on developmental
opportunities.
·
Maintains
safety of Facility by following all safety standards, procedures, and
guidelines including conducting safety sweeps, following proper procedures for
handling and disposing of hazardous materials, following Company steel standard
guidelines, and correcting/reporting unsafe situations to Management.
Designation :
Assistant Team-Leader - Claims (14th Feb 2011 – 31st
March 2012)
Job
Profile:
- Lead
a team of four Claim Associates driving and motivating them to minimize
claim inventory and analyzing all financials, reports, logs to ensure
proper implementation of process.
- Ensure
Quality Control of merchandise based on its nature i.e. perishable or
non-perishable and checking proper segregation of Food & Non-food
merchandise to prevent contamination.
- Educate
all the departments and associates to implement merchandise handling
guidelines strictly to control store damages and ensure there is zero
variance to it.
- Liquidate
defective merchandise by giving price variance based on condition of
merchandise and doing regular audit of merchandise to control shrink,
giving approval for booking damages.
- Coordinate
with Regional heads of suppliers to return defective merchandise to
minimize the damages of store.
Organization :
Tata Capital Ltd. through Service
Provider (28th Jan 2010 – 1st May 2010)
Designation : Joined as a Operations Executive (Auto
Loan, Home Loan, Personal Loan & Business Loan)
Job
Profile:
- Scrutinizing
various products likes Auto Loan, Home Loan, Mortgage, Personal loan,
& Business loan files as per Credit Norms and KYC Policy and booking
contracts in SAP within the stipulated TAT.
- Updating
PDC and ECS in SAP for ensuring timely banking of EMIs. Resolving and
counseling Customer Grievances like foreclosure, NOC request etc.
- Handling the gamut of activities encompassing Branch - Operations, Credit, Accounts and Administration. Formulation of Credit, Operations Policies and documentation guidelines.
Organization : Barclays Finance (27th March 2008 – 4th June 2009), Indore
Designation : Joined as a Customer
Relationship Manager (Personal Loan)
Job Profile:
- Conduct
personal discussions with customers to facilitate conversion or
disbursement of loan after scrutinizing
relevant documents
and achieve specified customer service targets.
- Reviewing contract files for ensuring that the business
process is adhered strictly, customer selection parameters and credit acceptance parameters are within norms along with cross selling of
insurance & third party products.
Organization :
GE Money Financial Services Ltd through
Service Provider
(1st October 2005 - 25
March 2008), Bhopal
Designation : Promoted as Team Leader (Personal Loan - Topup) in March 2007
Joined
as a Sales - Coordinator (Sales Finance Loan & Two-Wheeler Loan) in 1st
October 2005
Job
Profile:
- Appraising proposals, conducting risk analysis &
scrutinizing relevant documents before sanctioning / disbursing loans,
ensuring compliance with credit policies. Selling pre-approval loan offer
(Topup - Balance Transfer, Clip, Topup-on-Topup) and educating the same to
customer based on their eligibility.
Organization :
Converges Services India (P) Ltd. (14th April 2003 - 31st May
2005), Bangalore
Designation : Promoted as Supervisor in January 2004
Joined as a Customer Care Officer ( MSN-IA Process) in April 2003
Job
Profile
§
Customer Support - I was in the MSN-IA Process (Inbound), and the responsibility for the position
was related to handling the complaints, requests and queries of the customers.
I was looking after the supervisor call, these are those call backs from the
irate customers, which have long pending issues, and also want immediate
resolution, when these calls arrive at the help desk, and the agent is unable
to handle the queries, then calls were escalated to me, and then the issue was
handled by me.
ACADEMIC
ACHIEVEMENTS :
§
Secured
11th position in Barkatullah
University in the year
1999.
EXTRA-CURRICULAR
ACTIVITIES:
§
Represented
Bhopal at “Junior
State Level Basketball Tournament” at Jabalpur in 1989.
PERSONAL:
Date Of Birth : August 2nd 1978
Marital
Status : Single
Father’
Name : Shri Bishan Das
Permanent
Address : MIG – 60 / 9A, Saket Nagar, Habibganj, Bhopal , 0755 – 2485033
(R)
Languages Known : English, Hindi & Punjabi
Interests : Playing Baketball
& Listening Music.
Reference
:
Available
upon Request.
KIRAN DAS
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