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Kailas Nath Keshavan Narayanan
E-mail :keshavakailas@gmail.com
                                                                                         Phone :+91 9746011095 /
+91 88910 83890
Address:
Sreeshylam, CKRA-89B, Near Shiva Kshethra,
Uliyazhthura, Powdikonam PO, Thiruvananthapuram-695587,
Kerala, India
Objective
To work in a challenging environment where my knowledge and experience can be shared and enriched to the organizations best use and which would give me ample experience and be a help in the development of my personal capacities along with that of the organization.

 Profile Summary
Have experience of 7.5 years in various trades, of which 4 years’ experience in IT industry (which includes systems support, issue tracking, customer support, application monitoring, technical support etc.) and the rest in Office Administration.


Work experience
Junior Executive- Product Support at IBS Software Services (P) Ltd, Thiruvananthapuram, Kerala, India
July 2012 — Present

About the Project: iFlyRes, a new generation Airline Passenger Services System which comprehensively addresses all aspects of commercial airlines all over the world which includes Vision Airlines, Island Aviation, Fuji Dream Airlines, Amakusa, Belle Air, Far Eastern Airline, Jet Air Fly, Blue  Panorama, HAC, Star Fly Jet, T-way etc.
Job Profile
  • Act as a point of contact for Customers for software application incidents, queries & clarifications, issue updates & feedback in a timely manner
  • Pro-actively monitor the production system and environment on a continual basis
  • Identify and validate the technical problems/alerts through different monitoring mechanisms, which might lead to Business critical incidents if unnoticed, by coordinating with various teams within the organization
  • Assist the Technical team in analyzing and recreating the application issues reported by the customers
  • Prepare daily/weekly/monthly reports for management review
  • Document and execute disaster recovery processes
  • Played a key role in Incident management - logging, prioritizing and resolving incidents, follow proper escalation procedures and tracking them against various SLAs
  • Identify areas that need improvement in the support process and suggested a plan of action before the management.
Analyst at Envestnet, Inc, Thiruvananthapuram, Kerala, India
September 2010 — July 2012
  • Provide operational support to clients by maintaining their accounts through an   end-to-end web based platform.
  • Deliver back-office services to US clients
Associate at Sutherland Global Services, Cochin, Kerala, India
April 2010 — September 2010
  • Handling inbound chats of customers, analyzing and troubleshooting the technical issues of various Norton Products installed in customer's computers.
  • Taking remote access and helping the customer in resolving the technical issues.
  • Establishing strong customer relations, ensuring customer satisfaction in every chat sessions.
  • Maintaining good CSATs and FTR.
  • Documentation and report maintenance of all handled chat sessions on a daily basis.
Office Assistant at ParyaayaShriPuthigeShri Krishna Matha, Udupi, Karnataka, India
October 2008 — January 2010
  • Assisted in accounts department as well as a computer operator at administration block
Free Lancer in Computer Hardware Servicing
November 2007 — October 2008
  • Troubleshooting Computers and Peripherals
  • Installing Operating System and Software
System Administrator & Faculty in Computer Hardware – Networkingat Tandem Institute of Networking Technology, Thiruvananthapuram, Kerala, India
June 2006 — November 2007
  • Conducting Hardware and Networking classes and Sessions on troubleshooting Hardware issues.
  • Troubleshooting Desktop PCs.
  • Installation and Configuration of Desktops and Servers.
  • Designing and Implementation of LAN on Microsoft and Linux Os.
Conference Secretaryat SreeChitraTirunal Institute for Medical Sciences & Technology, Thiruvananthapuram, Kerala, India
March 2005 — January 2006
  • VSICON 2005 (12th Annual Conference of Vascular Society of India) Held At Mascot Hotel, Thiruvananthapuram – November 10 to 13, 2005, Organized By  Dr. M. Unnikrishnan, Dept of CVTS, SCTIMST, Thiruvananthapuram)
  • SZ- ISACON Kerala 2005 (21st South Zone Conference of Indian Society of Anesthesiologists) Held At Mascot Hotel, Thiruvananthapuram – August 13 to 15, 2005, organized by Dr. Thomas Koshy, Dept Of Anesthesiology, SCTIMST, Thiruvananthapuram).
Job Profile
  • Office Assistant, Banking, Data Entry&Public Relations
Computer Certification
  • Microsoft – MCTS [Windows 7, Configuring & Windows Server 2008 Active Directory, Configuring]
  • RHCE (Certificate Number: 805008732731369).
  • Successfully Completed A+ and CCNA
Education
·        B.Com — March 2005 - Kerala University
·        Plus Two — March 2002 - Dept. Of Higher Secondary Education, Kerala
Hobbies and Interests
Browsing, Music, Reading
Skill Sets
  • Excellent written and verbal communication skills
  • Flexible with changing job requirements as the team grows
  • Ability to manage multiple tasks effectively with frequent interruption and to work productively in a fast paced, rapidly growing organization structure
  • Proven ability to lead & motivate a service-oriented team in a fast-paced environment
  • Extremely productive in a high volume, high stress environment
  • Self-starter with a can-do attitude, quick learner
  • Proven ability to identify problems, analyze possible solutions and determine best course of action to meet objectives

Other Relevant Information
Date of Birth              :           April 06, 1985
Father                         :           N. KeshavanPotti (Late)
Mother                        :           N. Sarojammal
Passport                    :           J0287880 / Date of Expiry: 16/06/2020
Marital Status            :           Single
Nationality                  :           Indian

Languages Known
To Speak                   :           English, Tamil, Malayalam, Hindi, Tulu & Kannada
To Read                     :           English, Hindi, Tamil and Malayalam
To Write                     :           English, Hindi and Tamil

Declaration
Ihereby confirm that the above particulars given by me are true to the best of my knowledge.

Place     : Thiruvananthapuram                                                               
Date       : 20/06/14                                                                Kailas Nath KN


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