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Manoj Roy
House No. 14, 10th Floor, 45 S G Road
Jalumina, Bangalore 560010
Mob: 91-9876543210
E-mail: manoj@gmail.com

Analyst ~ Business / SAP / Operation 
Self-motivated and detail oriented professional with good exposure to business processes. Strong IT, analytical and problem solving skills with a fair understanding of SAP and its application to business. Effectively support all activities and functions related to IT department, help desk and customer care services. Team player with excellent organizing, prioritizing, problem solving and customer management skills. Deliver well in a deadline intensive environment. Experienced in troubleshooting network related issues. Sound knowledge of end-to-end ITIL Incident Lifecycle management from occurrence to closure. Familiarity with R/3 Basis Administration in a client-server environment with skill in Oracle database.
AREAS OF PROFICIENCY

• SAP Basis • Remedy Tool/Citrix • Incident Management • UNIX • VxWorks • Oracle Database • CCNA •

SAP / OTHER TECHNICAL SKILLS

·         Design, configure and administer SAP system landscapes • Install and maintain server hardware
·         Client administration - local and remote client • Copy, create and delete clients
·         Create and restore data backups • Sprint or spool configuration and administration
·         Create RFC • Configure Transport Management System
·         Oracle database backup and recovery • Oracle tablespace monitoring and performance tuning
·         VxWorks - Device Drivers • BSP Configuration and Build • Tornado
·         Proficiency in ITIL Service Support (Incident Management) • Operating Systems - Windows, Linux and UNIX
·         Hands-on experience of ticketing and customer relationship tools like Remedy Tool and Citrix
PROFESSIONAL WORK EXPERIENCE

Microland Limited, Bangalore, May 2009 – Apr 2011


As Incident Coordinator, Clifford Chance between Dec 2010 and Apr 2011, assisted in documenting the incident management process. Diligently prepared incident reports.

·         Ensured follow-up and compliance with established guidelines so that contractual SLA’s were met at all times.

In the role of Senior Technical Support Representative between Sept 2010 and Nov 2010, provided technical and network problem resolution to end-users. Trained new employees.

·         Credentials of having received the Performance Excellence Award for consistently meeting SLA’s.

As Technical Support Representative between May 2009 and Aug 2010, interacted with customers in a friendly and professional manner to provide information in response to inquiries and concerns about products and services.
ACADEMIC CREDENTIALS

·         B.E in Electronics and Communication Engineering, KNS Institute of Technology, Bangalore, 2008.

TRAINING PROGRAMS ATTENDED

·         SAP Basis and Security • UNIX and VxWorks • Oracle Database • CCNA

PERSONAL DETAILS

·         Date of Birth: 15th Mar, 1989.
·         Hobbies: Reading novels, watching movies.
References: Available on request.


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