Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
One
Community Federal Credit Union, Parkersburg, WV
Download Resume Format
Golding Hicks
417 Boltz Street
Colorado, MA
Gold09hicks@gmail.com
(815) 395-0477
SUMMARY
Experienced
and professional account manager with over seven years combined experience in
customer service, banking and payment card industry working with merchants on a
variety of platforms and industry segments. Highly skilled in organizing large
amount of work flow, customer service, and account management of up to
approximately 70 accounts. Experienced with contract and pricing negotiations,
while working to make merchant retention, revenue, cross sales and customer
service a priority. Very familiar with overseeing, engaging other teams and
managing merchant related tasks and project items to make sure they are
completed successfully and in a timely manner.
EXPERIENCE
Chase
Paymentech (July 2007- November 2008)
Joint venture to First Data (January
2009-2010)
Joint venture
to Bank of America Merchant Services (January 2010-Present)
Account Manager, July 2007- Present
·
Serve
as the primary point of contact for assigned merchant portfolio regarding
credit card processing.
·
Retains,
manages and expands major merchant relationships.
·
Bids
and re-negotiates merchant contracts with annual bankcard volume from $10MM
plus.
- Directs the management of all account relationships by phone and email.
- Conduct and manage regular status reporting and ongoing maintenance of portfolio database system to measure performance and results.
- Acts as transaction processing consultant for merchants providing alternative processing solutions and options.
- Monitors and analyzes financial consequences of processing methods, and works with merchants to minimize their costs.
- Coordinate to ensure timely and appropriate responses to issues, concerns and requests.
- Work within internal team to support the merchant’s credit card processing needs and goals.
- Provide prompt turn around and follow up communication to the client.
- Fast paced and experienced in time management of servicing multiple merchants, platforms and industries (CNP, Retail, MOTO).
- Maintain contract and merchant files with confidentiality.
- Work with merchants to ensure they are in compliance.
- Cross sale equipment to the merchant.
- Obtain documentation and setup new locations to accept credit card payments.
- Work with project management team as needed for complex conversion projects to proprietary system.
- Prompt follow up skills to merchant to disclose status of any research, questions, or new location items.
·
Trained in anti-money laundering, BSA, KYC, and CTR’s.
·
Engage risk management, ACH team and legal department as
needed.
Huntington
Bank Inc., Canal Winchester, OH
Personal Banker, October 2006- July 2007
·
Identify and work with customer to collect on overdrawn
accounts.
·
Perform
as a team to achieve individual and banking office sales goals.
·
Open
new accounts, take loan applications and perform loan closings.
·
Make
sales referrals to specialized areas of the bank based on needs of the
customer.
·
Conduct
telephone calls to current and potential clients for sales and customer service
opportunities.
·
Research
customer inquiries and explain bank policies and procedures.
·
Responsible
for maintaining up-to-date knowledge of products, services, technology, and
regulations.
·
Comply
with internal security policies and procedures and maintains customer
confidentiality at all times.
·
Maintains
records, reports, and procedures required by the office.
·
Complete
dashboard and P&L report monthly.
·
Trained in anti-money laundering, BSA, KYC, and CTR’s.
CAP Marketing,
Columbus, OH
Direct sales representative, July
2006-October 2006
·
Direct
sales for business advertising in Columbus. Example: (Donatos, Papa John’s and
Columbus Clippers)
·
Door-to
Door sales and marketing.
·
Mentoring
support and training for new hires.
·
Provide
leadership to the team for daily target sales route.
·
Encourage
positive attitude and motivate new hires before going out to the neighborhoods.
West Virginia
Central Credit Union, Parkersburg, WV
Customer Service Representative/Teller,
November 2005- July 2006
·
Open new accounts and perform
daily bank teller responsibilities.
·
Assist the supervisor in ATM
and vault balancing, money ordering, and cross selling credit union products.
·
Research and resolve customer
bank related issues and questions.
·
Provide customer service to
credit union members and also encourage non members to join.
·
Trained in anti-money laundering, BSA, KYC, and CTR’s.
One
Community Federal Credit Union, Parkersburg, WV
Customer Service Representative/Teller, February 2005-November 2005
·
Performed basic teller
operations.
·
Refer customers to Personal
Banker to open new account, loans or any other related product.
·
Assist supervisor with ATM
balancing.
·
Gained knowledge of bank
products and services available to the customer.
·
Encourage customers to take
advantage of loan rates and account specials.
·
Trained in anti-money laundering, BSA, KYC, and CTR’s.
COMPUTER/TECHNICALSKILLS
Crystal Enterprise, LotusNotes, Outlook,
Access, Microsoft Office, Passport, Galaxy, D3000, Enterprise Sales and
Service, Salesforce.com, Data Integrity, MSA, DSS, Mreports, and Sharepoint.
EDUCATION Bachelor of Arts Kaplan University, October 2006
Major: Business Management
Minor:
Marketing GPA: 3.8 Magna Cum Laude
Associate
of Arts Washington State Community College, Marietta, OH, June 2005
Major: Business Administration GPA:
3.7 Cum Laude
HONORS
-Dean’s List (Kaplan University, WSCC)
-Sigma Beta Delta (Business Honor Society)
-Several Customer Recognition awards at Bank of America Merchant
Services
Download Resume Format
.JPG)
.JPG)
0 comments:
Post a Comment