Technical Supporter Sample Resume Format in Word Free Download

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Pedro Stout

20154 Inwood Drive Apt. 732                                                      Tel Cell: 312-620-5021

Birmingham, MN. 30214                                                       pedro.stout80@gmail.com

Objective:

To utilize my management and technical skills toward achieving company goals.  I would like to implement my innovative ideas, skills and experience for accomplishing assignments.  

.   

Experience:                      

July 2011 – Present                                                                                                                           IBM

                     Technical Service Professional – Level 2 Support                                    Herndon, Birmingham

·         Provide technical support for over 5,000 IBM Public Sector consultants. 

·         Support customer technical issues via Phone, Walk-IN, and RTO/Remote takeover.

·         Perform Hardware replacements on laptops e.g hard drive, keyboard, memory, and complete laptop shell.

·         Conduct Data Recovery/Data Migration on corrupt or damaged hard drives using Easy Recovery Tool and Ultrabays among other accessories.

·         Perform computer cleanup such as Disk Defragmenter, Check Disk, Virus scan, and Registry cleanup.

·         Troubleshoot Software problems on IBM/Lenovo related software e.g Lotus Notes, Thinkvantage technology, IBM VPN, etc.

February 2007 – June 2011                                                                                                           IBM         

                    Onboarding Asset Coordinator/IT Support                                                                Herndon, Birmingham

·         Managed weekly PC deployment for Public and Private Sector new hire employees (Avg: 1,300 new hires a year)

·         Instructed classroom technical training as well as developed and maintained new hire training Power Point presentation

·         Imaged and configured Public Sector laptops for new hire class

·         Managed Asset distribution to new hires and contractors as well as asset transfers through IBM intranet site.

·         Maintained weekly inventory for Public Sector new hire and contractor laptops and accessories.

·         In charge of loading software as it pertains to Onboarding employee’s laptop.

·         Manage and verify Software license for Onboarding employees as distributed by their assigned division.

·         Track and maintain Software license assignment through database.  Verify employees compliancy and approval to obtain Software.

August 2001 – January 2007                                                                                  Sprint/Nextel

                  Device Technician – Team Lead                                                            Reston, Birmingham

                       

·         Oversaw the assigning of tasks given to Team members daily (up to 20 members at times)

·         Managed all incoming new units as well as maintained inventory on existing units

·         Evaluated hardware/software changes and defects in new and existing subscriber products

·         Analyzed new and existing subscriber units for mechanical defects

·         Analyzed collected data for hardware and software anomalies

·         Performed test scenarios on new and existing subscriber units to aid in defect analysis

·         Evaluated network performance from subscriber’s perspective and recorded anomalies

·         Devised and set up a drive test for packet data network, circuit data network, voice quality testing (VQT), E911 test, boundary testing as well as test case scenarios.

                                                                          

November 1999 – March 2001                                                                               UUNET/MCIWorldcom                           

                  Global Logistics Intern                                                                             Ashburn, Birmingham

   Shipping/Receiving:

·         Responsible for shipping equipment to off-site HUB’s.

·         Responsible for creating filing systems and updating reports.

·         Responsible for scanning and entering equipment into internal system.

                

   Inventory

·         Responsible for receiving and entering PO’s and RMA’s into separate internal systems.

·         Responsible for filling order requests from other departments.

·         Responsible for section of inventory room where I was in charge of managing the counting and display of equipment.

                  Integrated Product Team

·         Responsible for the handling of drop shipments.

·         Responsible for communicating with vendors in order to find lost serial numbers and PO’s.

  Education:

                   Brentsville District High School, 1999

                  NVCC - Business Admin/Information Sys. Technology. 1999- 2001

                   University of Phoenix – Business Mgmt, 2010 - Present         

Computer Skills:

                    OS - Windows XP, Vista,Windows 7

                    Microsoft Office (All Apps)

                    Lotus Notes 7.5, 8, 8.5

                    Easy Recovery Data Software

                    PGP Encryption Tool                                    

                             

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