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No 53, Lathuram Street, MOUNT Road, Chennai 600 002. TAMIL NADU, INDIA Email: mansoor@gmail.com  Mobile: +91 –9876543210

MANSOOR  HUSSAIN

Objective:

            To successfully lead a team of dedicated resources, to meet and enforce Quality standards all the way. To be an able motivator and to lead by example to meet Software and Application Delivery.

 Experience Summary:

• Total Experience:                                               15+ Years
• Experience in IT Industry:                                   9+ Years
• Siebel eBusiness Applications Experience:          4+ Years

Education

·         Bachelor of Mechanical Engineering                    1988
      from University of Bangalore                               First Class

·         Post Graduate Diploma in Computer Applications

·         Siebel Hand Held Course from Siebel University.

·         PMP Course.

Technical Skill Set:

CRM	Siebel eBusiness Applications ver 6 to 7.5.x
Languages	C, C++, PL/SQL, and Java 2.0.
Java	JDK, JDBC, RMI, JFC/Swing, Applets, Java Servlets, EJB
Project Mgmt Tools	MS-Project 2003
Data Access	ODBC, ADO (ActiveX Data Object), DAO (Data Access Objects)
RDBMS	Oracle 7.x/8i, SQL Server 6.5/7.0 and Ms-Access.
GUI	VB 5.0/6.0
Web Tools	MS-IIS 4.0, HTML and FrontPage-2k
Web Designing	Adobe PhotoShop 6.0, Flash 5.0, Dreamweaver UltraDev 4.0
Operating System	Windows N.T 4.0/2000, Windows 95/98/Millenium/XP
Data migration	Siebel EIM, SQL* Loader

Soft Skills:

• Project Management
• Quality Procedures Enforcement
• Business Process Documentation
• Resource Allocation, Monitoring and Co-ordination

Domain Knowledge:

• Sales, Call Center
• Manufacturing and Production
• Supply Chain Management
• SAP BASIS

Professional Experience:

• Sr Consultant –Satyam Computer Services Ltd—Chennai

July  2005 to till date.

• Project Manager- ITC Infotech Ltd, Bangalore

Aug 2004 to July 2005.

• Assistant Manager – Projects, Keane India Limited – Hyderabad.

October 2003 – Aug 2004

·         Senior Consultant, IBM Global Services India Pvt. Limited –     Bangalore. 

(Deputed through an SSP)

August 2002 to September 2003

• Siebel CRM Consultant, QMax System – Chennai.

July 1996 – August 2002

• Sales Engineer/Business Promoter, Arabian Fal Co., – Saudi Arabia

April 1995 – May  1996

• Sales Manager, SriRam Air – Conditioning Engineers – Chennai.

August 1991 – February1995

• Senior Sales Engineer, Fedders Lloyd Corporation Limited – Chennai.

April 1988 – July 1991

Siebel Implementations:

• Sr Consultant –Satyam Computer Services Ltd—Chennai

July  2005 to till date.

Taking care of  various  Siebel CRM projects and Co-ordinating closely SR Managers and doing  Client facing to understand there requirement / problems and helping in  resolving them. Also involved in re-cruitement of new Siebel resource for new Projects. Works closely with pre-sales technical teams (for RFP/RFI ) of software engineers, hardware engineers, domain specialists and with executives, analysts and other business professionals to develop sales presentations and proposals.

Prepare project plan for delivery of services

Responsibilities:

• Project startup
• Resource allocation
• Utilization
• Senior Management reports
• People Management
• Relationship Management.

Project               :           L3 Support/Development

Organization      :           ITC Infotech India Ltd,, India

Client                :           British American Tobacco.         

Duration            :           August 2004 – 6 July 2005.

Size                   :           14

Platform          :           Siebel consumer Goods V 7.5.3, Siebel Hand Held, Siebel 2000, 98

Role             :          PM

Responsible for:

• As a PM I was involved in managing the overall Support work for British American Tobacco – Global CRM solution.
• Responsible for BAT  - Global CRM Level 3 Supports, Implemented in 20 BAT End Markets (countries).
• Involved in Setting up Off-shore Support/Development facility at Bangalore, India for BAT.
• Leading 14-member team.
• Working closely with the team, making sure all Service Level is met.
• Interact Directly to End Market Customer.
• Time estimation and resource management for all new development work.

Brief description of the project:

British American Tobacco (BAT) had implemented Siebel (e-Consumer Goods) for their Trade Marketing and Distribution application. The below customized products were implemented by BAT to meet their business requirements.

V3/Quantum: Trade Marketing Application, implemented in BAT global office at Belgium, Holland, Middle East, Bangladesh, Australia, Switzerland, France.

MaxFli – For Trade Marketing and Distribution integrated with the Hand Held (HP Jornada 690, HP Jornada 720 versions).  Implemented in BAT global office at Central America, Chile, Hungary, Romania, and Colombia.

KEANE India Limited, India.

Client                      :GateWay, USA

Duration                   :October 2003 to August 2004

Role                        :Assistant Manager – Projects

Team Size              :23

Technologies:         :Siebel Call Center 7.5.2, eSales, and eService, Oracle 8.1

Application Integration: JD Edwards, Peoplesoft, I2, Agile, Web Sphere

Gateway is one of the world's leading providers of electronic equipments. To streamline their business processes for better and faster customer service, to get a competitive edge in the electronic markets, this implementation is done.

Prime Responsibilities include:

·         Lead the Configuration Management Team – Team Size 10

·         Allocation of Tasks to Resources, Tasks Monitoring

·         Co-ordination with Onsite Subject Matter Experts.

·         Creation and verification of Design Documents

·         Siebel Server Administration

·         Schedule and Conduct weekly team meetings

·         Status Update with Business Unit Head.

·         Verification of Quality Procedures Implementation

• In charge of S.O.W.

Project              :           CRM 2000 Data Operations

Organization      :           IBM Global Services India Pvt., India

Client                :           IBM Global Services, U.S.A.

Location            :           Dallas/India

Duration            :           August 2002 – September 2003

Size                  :           12

Platform            :           SIEBEL 2000/Siebel 7.04, DB2 UDB 6.1.

Scope:                                     

CRM2000 is an across the globe Siebel implementation in IBM. It was part of Data Operations, which is a supporting organization in CRM2000.This organization supports all PDTs across each CRM Siebel release. Data Operations scope focuses on the support of production change requests related to data migration and data interfaces into Siebel. It also reviews data mapping from legacy applications to Siebel during the CRM requirements phases, to identify impacts on current data associated with PDTs in production. As part of Level 2 support - it does problem determination to identify what area might have caused a data problem, such as an EIM load, an application problem, or maybe a legacy application migration problem.

Responsibilities:

Ÿ  To provide Administrator support for Siebel users across North America and Asia Pacific.

Ÿ  Create/Modify/Remove access to Siebel users.

Ÿ  Synchronizing the Siebel users with Actuate Reporting Server.

Ÿ  Extract data from IBM enterprise database for EIM loading.

Ÿ  Annual Revalidation for Siebel users.

Ÿ  Involved in data cleansing for Siebel R7 readiness.

Ÿ  Involved in Migration from Siebel 2000 to Siebel 7.

Ÿ  Resolve problems, which come via Problem Tickets.

Ÿ  Maintaining Service Level Agreement tracker (SLA tracker).

Ÿ  Maintaining a database of all issues & their resolutions related to CRM Siebel

      Work (Issue Log  -spread sheet)

Ÿ  Mentoring new team members.

Ÿ  Preparing and sending status report to Manager.

Ÿ  Contacting Client via SameTime and conference calls to resolve issues.

·         Responsible to ensure all team members at my location submit their hours in time (ILC).

Project Name                : Customer Support Call Center System

Duration                        : July 2001 to June 2002

Team Size                    : 8

Software                       : Siebel '2000, MS SQL Server 7.0, Siebel VB, NT Server

Client                            : South Communications, Atlanta

Role                              : Team member

Description:

This Customer Support Call Center System is developed & implemented for all the sites of BellSouth Communications Inc, Atlanta, USA. BellSouth is a communication Industry dealing with Cell phones, Internet Service, Telephones, Pagers etc.

·         Study of processes & preparation of designs for Screens, Views and Applets.

·         Worked extensively on configuration of BusComps using links, joins, Inter table relationships, Navigations, Pick applets and Pick Lists.

·         Involved in gap analysis and design of the critical enhancements.

·         Involved in transferring legacy database to the Siebel database using EIM.

Project Name                : Personal Banking

Duration                        : Sep 2000 - June 2001

Team Size                    : 6

Software                       : Siebel '2000, Oracle, Siebel VB, NT Server

Client                            : Citibank, NY

Role                              : Team member

Description:

·         Designed and developed Sales Management system using Siebel 2000.

·         Responsible for gathering and documenting functional requirements.

·         Developed functional process diagrams.

·         Modified Siebel Business Objects/Components to customize the data layer.

·         Importing of Business Data for Master Business Components using EIM from Legacy systems.

QMax Systems, India (July 1996 – April 2000)

During this period worked in SDLC complete life cycle. Designed various Web pages and created applications for various domains like inventory sales and marketing.

Arabian Fal Co., Rahima, Kingdom of Saudi Arabia (April 1995 – May 1996)

In charge of Business Promotion, Pre qualification, bidding and follow up major activities. Close follow-up with client regarding work force supply and maintenance activities. Studies of further requirements and Inventory preparations, co coordinating with contractors and sub contractors viz., Aramco, SABIC Group of Companies. Worked as a Project Engineer for a brief period of six months. Conducting interview to enroll potential engineers and laborers.

SriRam Air-conditioning Engineers, Chennai (August 1991 – February 1995)

In charge of sales and marketing windows, split and package Air Conditioner. Lead a team with five members. Conducting workshop to the junior engineers in sales. Understanding potential areas for sale. Converting inquiries to prospective clients. Follow up with junior engineers and recording the sales movement

Fedders Lloyd Corporation Limited, Chennai (April 1988 – July 1991)

In charge of sales and marketing. Lead a team with four members. Conducting workshop to the junior engineers in sales. Follow up with junior engineers and recording the sales movement.

PERSONAL DETAILS:

Date of Birth                 : 15 October 1963

Marital Status               : Married

Languages                    : English, French, Hindi, Tamil & Urdu.

Passport No                  : Z069476

Valid till                       : 15 July 2008

Place of issue               : Chennai

Worked in USA for IBM on B1 visa.

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