executive assistant resume examples

Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for B.com (hons) CV Freshers & Experienced in Word / Doc / Pdf Free Download

                                                Kiran  Kumari  Gupta

                                          Contact: +919876543210

E-mail ID: kiran.gupta@gmail.com

Objective:

Looking for a position as a team player with a people-oriented organization where I will be able to maximize my experience in customer-service inside a challenging environment for achieving all the corporate goals while being resourceful, innovative, dedicated and flexible.

Professional Experience:

• Working with Ocwen financial solutions private limited, since 27^th March 2012 as a customer care coordinator [Voice].
• Worked with Infosys since 2^nd august 2010 to 21^st March 2012 as a process executive for [Voice and e-chat].
• Worked with IBM as an executive operation [Voice] since 29^th August 2008, For 18 Months.

 Job Profile – Ocwen Financial solution pvt. ltd:

• Working in a team as a customer care coordinator for smooth operation of the process on floor.
• Handling mortgage calls for customer complaints, Query or Request & giving resolution to them.
• Meeting clients & process expectation.
• Working with the team for Business Requirement and profitability of the process.
• Making outbound calls and updating the customers about their account status.
• Helping customers to make their mortgage payments on time.
• Analyzing loan accounts and offering solutions accordingly.
• Giving one call resolutions.
• Helping customers with modification in case, they are finding difficulties to make their mortgage payments.

Job Profile – While working with Infosys:

• Working in a team as a SME for smooth operation of the process on floor.
• Imparting training to new joiners.
• Dealing with escalations.
• Motivation team members to boost their performance.
• Creating opportunities for other team members to take initiatives.
• Addressing and resolving team members concerns.   
• Managing all day to day’s activities for real time.
• Responsible for all day to day activities on the floor.
• Handling calls for customer complaints, Query or Request & giving resolution to them.
• Handling e-chat for customer complaints, Query or Request & giving resolution to them.
• Development of Executives in terms of Quality & communication as per the succession plans.
• Monitoring calls and e-chat, apparently imparting feedback to advisors.
• Meeting clients & process expectation.
• Working with the team for Business Requirement and profitability of the process.
• Maintaining and updating Client Database regularly.
• Making daily team performance report.
• Taking Team briefing about productivity and Process knowledge.
• Helping new joiners to understand the process and their role in the team.
• Sharing project related ideas to the management for implementation.

Achievements – while working with Infosys:

• Have received a SPOT award while being a part of WLR 2 CP calling Team.
• Have received a SPOT award while being a part of LLU CP calling Team.
• Appreciated by communication providers & higher management for the excellent execution of process knowledge & enhancing communication to a next level.

Job Profile – While working with IBM:

• Working in a team as a customer care executive for smooth operation of the process on floor.
• Handling calls for customer complaints, Query or Request & giving resolution to them.
• Helping customer troubleshooting their cell phone related problems and giving resolution to them.
• Explaining billing details.
• Activating and deactivating value added services, roaming and international roaming etc. on customer’s request.
• Meeting clients & process expectation.

Computer Skill:

·        Ms Office

Language proficiency:

·        English

·        Hindi

·        Bengali

Educational Qualification:

Board	Examination	Percentage	Year
ICSE	Secondary Education	59.80%	2004
CBSE	Higher secondary Education	63%	2006
Calcutta University	B.Com [Hons.] Part-I	53%	2008
Calcutta University	B.Com [Hons.] Part-ii	68%	2009
Calcutta University	B.Com [Hons.] Part-iii	67%	2010

Other Certification:

·        Lean /Six Sigma Yellow Belt Training Certification.

Strength:

Posse’s good communication skills, Team player, can motivate team to deliver their best, Efficiency oriented, Result oriented and last but not the least is well skilled.

I can learn and deliver things faster which is important for this industry.

Personal Information:

Father’s Name                    :  Mr. Shiv Prasad Gupta   

Present Address                   : Sai Ram Building,

Flat no                                 : 509, 3^rd Floor, Plot no

                                            : 121, Sector-11,

                                              Koperkhairane,

                                              Navi Mumbai - 963258

Date of Birth                     :  13^th November 1990

Hobbies                              :  Listening Music

Nationality                          : Indian

Sex                                      : Female

Mumbai                                                                                                                    Kiran Gupta

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