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Sample Template Example of Excellent Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for M Com CV Freshers & 8Years  Experienced in Word / Doc / Pdf Free Download

Manikandan.S

17, Senthil Nagar, 3rd Cross Street, Kolathur,Chennai – 99
Contact: +91 9940056101; Email: smanikandan_82@yahoo.co.in
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Creating customer centric process and values thereby enabling the organization to achieve the goals.
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PROFILE

*        Dynamic, result oriented and focused banking professional with 8+ years of career success in diverse roles in different banks.
*        Core capabilities in setting up new processes, reviewing existing processes and identifying new initiatives to fill in the process gap/ customer expectations, effectively manage resource mobilization & resolving escalations.
*        Competent team leader in integrating team efforts to optimize overall productivity.
*        Analytical and problem solving skills with good written and verbal communication.


KEY STRENGTH AREAS

Strategic Planning * Project & Process Management * Team Management * Escalations Management                    * Cross Functional Coordination * MIS preparation
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KEY ACCOLADES ACROSS CAREER PATH

*        Best Performer Award in HSBC Operations.
*        Star Award in HDFC Bank.
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PROFESSIONAL EXPERIENCE

HDFC Bank       Deputy Manager         Jun 2008 – Jan 2013                                                                                                            
Commercial Card Service Delivery  

*        Reviewing all the Commercial credit card related processes on an ongoing basis thereby taking corrective actions.
*        Monitoring the volumes against complaints and take initiatives to reduce complaint management
*        Monitoring the TAT against each process and benchmarking the service standards against competitors.
*        Proactive/reactive customer handling for seamless service delivery.
*        Frame proactive rules to identify triggers thereby reducing customer complaints.
*        Compliance to regulators and their policies. 
*        End to End resolution on corporate customer request/queries on daily basis.

Phone Banking Complaints Desk

*        Manage customer complaints across liability products and ensure reduction in complaints by taking initiatives
*        Handling escalation calls from customers and resolving them with proper resolution
*        Monitoring the Service Level of calls on a daily basis
*        Cross selling various products to customers and leads given to respective sales team

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HSBC Operations and Processing Enterprise (I) Pvt Ltd [HOPE]        Officer                      Mar’07 – May’08                                                                                  
Cards Operations 

*        Monitoring overall functioning of banks third party associate Trayee Business Solutions.
*        Handled Credit Card Dispute Desk.
*        Quality Check on all maintenance activities.
*        Validation and authorizing of Balance Transfer / Cash on EMI request of customers.
*        MIS reports to be presented on monthly basis.
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ICICI Bank                     Backend Executive                       Mar’06 - Feb 07

Merchant Services

*        Worked under a third party of ICICI Bank named Expertus HR Pvt Ltd
*        Created Merchant ID and Terminal ID for Merchants.
*        End to End monitoring on installation of EDC machine at merchant establishment.
*        Resolving merchant queries.
*        Support sales team with MIS reports
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Standard Chartered Finance Ltd            Officer                      Jan’04 – Feb’06                                                                                                                     

Reconciliation-Central Loan Processing Unit

*        Joined as Auditor Assistant and absorbed to SCFL roles
*        Gained knowledge in card operations and the business.
*        Reconciled various accounts such as Disbursement, PDC and Collections.
*        Handled credit card collections receipt audit for south region.
*        Monitoring on collection agencies and their agreements with the bank
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SOCIAL RESPONSIBILITY
                                                             
*        Blood Donor B+
*        Trained in Emergency Rescue, First aid
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EDUCATIONAL & PERSONAL CREDENTIALS

*        1998 - 1999 12th Don Bosco, Chennai
*        1999 - 2002 Bachelor of Commerce [D. G. Vaishnav College, Chennai] 
*        2002 - 2004 (Master of Commerce) [D. G. Vaishnav College, Chennai]

Date of Birth                  : 19 Feb 1982
Language Proficiency      : Tamil, English, Hindi & Gujarati
Hobbies                         : Playing Cricket & writing poems
Passport No                   : H8241391
Marital Status                : Married          
                       
        I hereby declare that details furnished above are true to the best of my knowledge and belief

Date:
Place:                                                  
Manikandan.S

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