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KIRAN DAS                                                                  MIG – 60 / 9A, Saket Nagar,                                                                               Habibganj, Bhopal, (M.P)

                                                                                                     Mobile: 9893274919                         E-mail: das_kiran@rediffmail.com
                                                                                                         

CAREER SUMMARY:

Accomplished, decisive, and knowledgeable Personnel with more than seven years of experience in dynamic, profit-oriented organizations like BHARTI WAL-MART, TATA CAPITAL, BARCLAYS FINANCE, GE MONEY FINANCIAL SERVICES LTD, & CONVERGYS SERVICES INDIA (P) LTD. Demonstrated track record related to personnel management skills.

Professional Qualifications:

vCompleted SAP FICO MODULE training from RELIANCE GLOBAL, HYDERABAD in         Oct 2009.

vMaster of Computer Applications from Madurai Kamaraj University, Bangalore in               2002 with 70%.

vBachelor of Commerce from Chitransh A.D. College (Affiliated to Barkatullah University), Bhopal in 1999 with 71%.

vSenior Secondary School Certification Examination from Dr. Radha Krishana Higher Secondary School (M.P. Board), Bhopal in 1996 with 62%.

EXPERIENCE:

Organization    : Bharti Wal-Mart Pvt. Ltd. (14^th Feb 2011 – 31^st Mar 2013), Bhopal

Designation     : Promoted as Team Leader - Audit in April 2012

                           Joined as a Assistant Team-Leader - Claims    

  Job Profile:

·         Performs audits and completes audit reports by counting merchandise, researching variances or discrepancies, identifying and accounting for shrink or overages, and adjusting inventory counts.

·         Assists management with the supervision of Audit team of eight Associates by assigning duties, communicating goals and feedback, teaching and ensuring compliance with Company policies and procedures, and supporting the Open Door Policy.

·         Ensuring price signage is displayed properly on merchandise in sales floor, along with all signage updation are executed timely by associates. Carries out the inventory process to help improve replenishment and receiving and to reduce shrinkage. Identifies poor inventory practices and low in-stock levels in assigned area, and reports them with ideas for corrective action.

·         Guides and teaches Associates on how to check MRP mismatch issues, taking corrective actions to resolve the same to prevent huge loss of store’s margin. Recognizes Associates for their positive contributions. Shows concern for Associates and is available to meet with them. Looks for and follows up on developmental opportunities.

·         Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management.

Designation     :  Assistant Team-Leader - Claims (14^th Feb 2011 – 31^st March 2012)  

    Job Profile:                          

• Lead a team of four Claim Associates driving and motivating them to minimize claim inventory and analyzing all financials, reports, logs to ensure proper implementation of process.

• Ensure Quality Control of merchandise based on its nature i.e. perishable or non-perishable and checking proper segregation of Food & Non-food merchandise to prevent contamination.

• Educate all the departments and associates to implement merchandise handling guidelines strictly to control store damages and ensure there is zero variance to it.

• Liquidate defective merchandise by giving price variance based on condition of merchandise and doing regular audit of merchandise to control shrink, giving approval for booking damages.

• Coordinate with Regional heads of suppliers to return defective merchandise to minimize the damages of store.

Organization    : Tata Capital Ltd. through Service Provider (28^th Jan 2010 – 1^st May 2010)

Designation     : Joined as a Operations Executive (Auto Loan, Home Loan, Personal Loan & Business Loan)   

  Job Profile:

• Scrutinizing various products likes Auto Loan, Home Loan, Mortgage, Personal loan, & Business loan files as per Credit Norms and KYC Policy and booking contracts in SAP within the stipulated TAT.

• Updating PDC and ECS in SAP for ensuring timely banking of EMIs. Resolving and counseling Customer Grievances like foreclosure, NOC request etc.

• Handling the gamut of activities encompassing Branch - Operations, Credit, Accounts and Administration. Formulation of Credit, Operations Policies and documentation guidelines.

Organization                : Barclays Finance (27th March 2008 – 4^th June 2009), Indore

Designation                 : Joined as a Customer Relationship Manager (Personal Loan)   

  Job Profile:

• Conduct personal discussions with customers to facilitate conversion or disbursement of loan after scrutinizing relevant documents and achieve specified customer service targets.

• Reviewing contract files for ensuring that the business process is adhered strictly, customer selection parameters and credit acceptance parameters are within norms along with cross selling of insurance & third party products.

Organization    : GE Money Financial Services Ltd through Service Provider

                            (1st October 2005 - 25 March 2008), Bhopal

Designation     : Promoted as Team Leader (Personal Loan - Topup) in March 2007

Joined as a Sales - Coordinator (Sales Finance Loan & Two-Wheeler Loan) in 1st October 2005   

  Job Profile:

• Appraising proposals, conducting risk analysis & scrutinizing relevant documents before sanctioning / disbursing loans, ensuring compliance with credit policies. Selling pre-approval loan offer (Topup - Balance Transfer, Clip, Topup-on-Topup) and educating the same to customer based on their eligibility.

Organization    : Converges Services India (P) Ltd. (14th April 2003 - 31st May 2005), Bangalore

Designation     : Promoted as Supervisor in January 2004 Joined as a Customer Care      Officer ( MSN-IA Process) in April 2003

Job Profile

§  Customer Support - I was in the MSN-IA Process (Inbound), and the responsibility for the position was related to handling the complaints, requests and queries of the customers. I was looking after the supervisor call, these are those call backs from the irate customers, which have long pending issues, and also want immediate resolution, when these calls arrive at the help desk, and the agent is unable to handle the queries, then calls were escalated to me, and then the issue was handled by me.

ACADEMIC ACHIEVEMENTS  :

§  Secured 11th position in Barkatullah University in the year 1999.

EXTRA-CURRICULAR ACTIVITIES:

§  Represented Bhopal at “Junior State Level Basketball Tournament” at Jabalpur in 1989.

PERSONAL:

Date Of Birth                 : August 2nd 1978

Marital Status                : Single

Father’ Name                 : Shri Bishan Das

Permanent Address        :  MIG – 60 / 9A, Saket Nagar, Habibganj, Bhopal, 0755 – 2485033 (R)

Languages Known          : English, Hindi & Punjabi

Interests                         : Playing Baketball & Listening Music.

Reference :                  

Available upon Request.

KIRAN DAS

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