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CURRICULUM VITAE 

SUKRITI AGRAWAL                                                                                       Phone:-+918375991556
A-3, Indraprastha App. 111/7, Harsh Nagar, Email:- sukriti.agrawal@ymail.com
Kanpur -208012                                
                            
Summary: 

Highly accomplished, deeply driven, creative Financial and Marketing Professional with a successful track
record in Retail Banking and Automobile industry. Respected,enthusiastic leader with a proven ability to develop and implement operations, business development, marketing, and PR strategies. Excellent interpersonal skills, able to build and sustain effective partner relationships

Additional areas of expertise include: Opportunity Identification, Team Building, Business Development, Retail(Debt Management) , People Leadership, Public Relations
             
                                        
Work Experience:

BMW GROUP
Since – Feb 2012 to Till Date
Designation – Specialist Collections
Location - Gurgaon

●     Portfolio management and delinquency Control in a very cost effective manner of Pan India.
●     Responsible for setting up collection processes for the company.
●     Responsible to reduce Organization’s N.C.L(Net Credit Loss) and to give Negative N.P.A(Non-Performing Assets).
●     Handling a Team of 35 F&I managers across India.
●     In charge of conducting regular field visits with agency people and in-house agents whenever required.
●     Adept in preparing and uploading all monthly reports such as all the documented records, management reports, official expenses as well as finishing all month end processes on time for monthly auditing purposes.
●     Expertise in handling customer escalations and client meetings.
●     Responsible for preparing KPI, delinquency report, provisioning reports for India which is presented to the senior management and reported to Munich.
●     Planning and suggesting strategies to the senior management for providing customer service and in handling critical issues.
●     Expertise in handling customer queries and providing after sales services to the customers.
●     Involved in maintaining and preparing daily performance reports.
●     Responsible for checking the customer’s accountability before dispatching a loan.
●     Responsible for handling customer escalations sent to the senior management.
●     Responsible for setting up agencies and team Pan India.
Additional Accountabilities:
●     Additionally responsible for testing the various processes before implementing in the company.
●     Responsible to tapping the market and conducting various researches before setting it up in the company.
●     Responsible to conducting activities involved in social work.
●     Responsible for conducting workshop for dealers and F&I Managers for Pan India.
●     Responsible for Strategic Customers and Customer Servicing.
ICICI BANK LTD.
Aug 2008 – Feb 2012
Designation - Assistant Manager
Location - Kanpur

●     Bridging the gap between the senior and the junior level management.
●     Planning and suggesting strategies to the senior management for providing customer service and in handling critical issues.
●     Spearheading efforts across by handling five outsourced Agencies with two In-house Agency Managers. At present my team consists of 26 members.
●     Portfolio management and delinquency Control in a very cost effective manner of the biggest portfolio of UP in commercial business.
●     Reduce the delinquency, by customer and agency interaction, launching various schemes and setting Targets for the agencies and the In House Team.
●     Instrumental in handling Local and Outstation Possession agencies.
●     Responsible for monitoring team performance in adherence with the target set by the organization and guiding and motivating the team to reach the targets specified.
●     Handling the Legal Issues with the help of the Legal Team by conducting LokAdalat and Repossession orders for the delinquent customers.
●     Responsible for handling all the RBI escalations which reach to Banking Ombudsman for Commercial Business in Kanpur.
●     Expertise for the disposal of all the commercial vehicles possessed by conducting online auctions and bulk deals for Kanpur.
●     Dexterous in driving, motivating and supporting the team and in taking care that no compliance issue should be raised ever in the team.
●     Accountable for allocating targets to agencies as well as in-house agents and in collecting daily feedback from agents as well as agencies.
●     In charge of conducting regular field visits with agency people and in-house agents when ever required
●     Adept in preparing and uploading all monthly reports such as all the documented records, official expenses as well as finishing all month end processes on time for monthly auditing purposes.
●     Involved in maintaining and preparing daily performance reports.
●     Responsible to reduce Organization’s N.C.L(Net Credit Loss) and to give Negative N.P.A(Non Performing Assets) that too on minimum cost such as solving High Pos cases by in-house instead of allocating them or solving with the help of our vendors.
●     Responsible for the monthly, quarterly and yearly audit for my Department which includes proper issue and use of receipt books, I cards, proper training of the team members from time to time and timely deposition of the payments as per the RBI Guidelines.
Additional Accountabilities:
●     Additionally Responsible for cross sale of the Products (CASA, Life Insurance and Gold).
●     Responsible for Strategic Customers and Customer Servicing.
●     Responsible for tapping the market regarding the specified product sales on regular basis.
●     Devising & implementing business development plans for purpose of achieving pre-designated revenue targets with the available resources.
●     Executing customer centric branch operations & ensuring customer satisfaction by achieving delivery & service quality norms.
Achievements:

●     Acknowledged in the top 20% performers list of ICICI Bank Ltd. during their annual Reward and Recognitionprogramme.
●     Score A rating most of the time in Reward and Recognition Module which is conducted on quarterly basis.
●     Got 2 rating for excellent performance in ICICI BANK for all the three financial year.
●     Got various appreciation mails from a senior which includes various appreciation mails from Zonal Head, Product Head and Collection Head for excellent work.
●     Got various appreciation mails from the senior management for efficiently handling customer complains which are escalated to Banking Ombudsman.
●     Given Negative N.P.A(Non performing Assets) and NCL(Net Credit Loss) Maximum number of times in U.P
●     Recorded an average of giving 90% resolution in the initial buckets.
●     Credentials of having been given A or A+ rating consecutively since start of tenure with the organization in their regular monthly Audit.
Qualification:

PGDBM (Marketing & Finance) - 2008 -I.M.S Ghaziabad
B.Com-2006 -Christ Church College, Kanpur University
Intermediate/+2 -2003- SirPadampathSinghania Education Centre Kanpur.
High School -2001–Dr. VirendraSwaroop Education Centre Awadhpuri Kanpur.

Training details:
Organization: Reliance Energy Limited
Title:Bidding For Thermal Power Projects by Reliance Energy Limited
Duration:8 Weeks (15th April 2007 – 14th June 2007)
Location:Noida

Personal Information:

Name                          :SukritiAgrawal
Father’s name             : Mr. S.K. Agrawal
Mother’s name            : Mrs. MadhuAgrawal
Gender                        : Female
Marital Status              : Single
Nationality                  : Indian
DOB                            : 12th February 1985
Languages known       : English, Hindi and German (Learning)




Date:                                                                                                                SukritiAgrawal
Place:


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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