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Shimati Hicks

3028 Silver Spring – Maryland, MN 60215 – H (520) 729-5025 – C (520) 630-5721 – shimati_hicks25@gmail.com

OBJECTIVE

A highly knowledgeable and dedicated information technology professional with an extensive experience in database, software, systems analysis, applications development, implementations, conversions, integrations and technical customer & sales support

SUMMARY

• Extensive experience working with large, complex databases performing both design and support roles during software and database design, development, deployment, and production support.
• Information Technology system support specialist assisting internal and external clients troubleshooting their computer hardware and software.
• Develop appropriate methodologies and tools for collecting, analyzing, and solving production problems.
• Deliver data products in report/presentation format, or verbally, to customer specifications and timelines.
• Specialize in data definition, modification, recovery, replication and data movement in a distributed transaction system environment.
• Great team work and communication skills, with ability to motivate teams to increase productivity.

CERTIFICATION

Sun Certified Java2 Programmer

Oracle SQL certificate(1Z0-007)

Oracle Database 10g Administrator certificate

Web Master Certificate

Microsoft MCTS – SQLServer 2005, 2008

Microsoft MCITP- SQLServer 2005, 2008  

SQL Database Administrator certificate

TECHNICAL SKILLS

Unix/Linux –> Shell scripting utilities,Oracle PL/SQL, Microsoft Windows -> MS/SQL 2000/2005/2008, NonStop NSK -> SQL/MP, TACL, Guardian API, PATHWAY, ENFORM. Development tools -> ECLIPSE, CVS, CRM, TFS, SQL Stored Procedures, Triggers, Functions, Oracle Enterprise Manager, SqlPlus, SSIS, Visual Studio 2008.  Microsoft  ->  ASP. Net, VB, DTS/SSIS, SSMS, SourceSafe.  Languages -> pTAL, C/C++, C#, ASP, XML, 

L, JAVA.  Work aids -> Putty, Toad, Excel, WORD, Outlook, TextPad.

EXPERIENCE

UTD                                                                                                                                                          Dallas, Texas

Senior Data Analyst                                                                                                                                   2011-current

Work includes shell scripting, crew technical support and data diagnostics, data manipulation, extrapolation and analysis, quality assurance checks, client software update and schedule maintenance, maintains database backup and recovery, and user security setup and documents the DBA reference guides. (Unix, Oracle, Toad, Putty, Enterprise Manager, MySQL)

CENTEX CORPORATION/PULTE CORPORATION                                                                                        Dallas, Texas

System Support/Data Analyst/Business Analyst                                                                                            2007-2010

Work included, merging massive SQL databases of the two construction companies due to corporate merger, assisting internal and external clients by trouble-shooting application software and hardware issues, perform  Oracle, MS-SQL database development, prepare comprehensive schedules to ensure the timely completion of tasks and write technical reports about any problems encountered, research and document requirements for multiple projects and perform database design, development, test, deployment, and support tasks spanning multiple systems. ( Microsoft)

Accomplishments include:

• Provide immediate production support and data analysis to solve system problems.
• Maintain and support purchase order web services, portal window application and administrative tools console application for automatic payment authorization using Web Forms/C#/MS-SQL 2008 using Visual Studio.
• Develop complex MS-SQL stored procedures for database retrieval, update and remote data access using Microsoft SQL, DTS/SSIS as well as job schedule.  Responsible for maintaining and supporting reporting services.
• Oversee administrative tools console application to switch domain registry in multiple database servers.
• Develop and maintain daily financial processing and weekly Flash reports to Wall Street.
• Convert Home warranty database from legacy system to Pulte Home eService format database. 

GREYHOUND LINES, INC.                                                                                                                         Dallas, Texas

Senior Software Engineer / Team Lead                                                                                                       2003-2007

Work included the design, development, test, documentation, deployment and support tasks for various Greyhound applications.  I provided technical assistance to computer system users, assisted the call center with their unresolved problems and interacted with internal departments to resolve problem.  I interfaced with the Business Analyst (system engineering) in order to clarify any issues with application requirements and coordinated with the User Interface team to create UI prototypes.  (Unix, Oracle, Microsoft, C#, C, Java, TAL/pTAL, Cobol)

Accomplishments include:

• Redesigned Database infrastructure and revised the legacy database design problems to efficiently work with online applications.

• The Bag Loss Prevention System lets warehouse personnel use a hand-held machine to retrieve, delete, and update database information via the company intranet to the web applications, Oracle database system and the existing legacy servers.

• The Final Price Adjustment System, in C, reads the price adjustment from the client calculates the tax and payment, and populates the adjustment to the payment, charging, tax, and order database tables.

• The NextJet Package Online Order Database System processes orders from Java queued messages on UNIX to be dispatched to MSQL.  I wrote the MSQL stored procedures to duplicate data to the Tandem SQL/MP database via ODBC driver.
• Worked closely with outsourced development contractors with questions and issues.  Provided technical advice to system support group when problems arose.

T-NETIX, INC.                                                                                                                                        Carrollton, Texas

Senior Software Developer                                                                                                                          2000-2003

As a senior developer I designed architecture including requirements definition, object modeling design, tier structure development and user interface definition. I also implemented, tested, and deployed the voice verification and SQL reporting systems for the Billing and Operation group, solved customer issues and production problems, and assisted the QA group with system setup and support. (Unix, QNIX, Oracle, MySQL, C++)

Accomplishments include:

• Completed SQL database conversion between different platform versions.

• Voice Enrollment and Pinlock verification for the Automated Operator Service of a Telephony application.

• Worked on the Interactive Voice Response application.

• Developed the non-blocking TCP/IP socket connection to a Line Information Database for validation.

TANDEM COMPUTERS, INC.                                                                                                                      Plano, Texas

Software Developer VI                                       https://docs.google.com/uc?id=1C3S1sp1y8Ayjk_GzyjJauG4-JDbRnjYb&export=download                                                                                          1992-2000

Served as lead software engineer/project leader, I was responsible for designing and developing intelligent network server (INS) toolset software to enable customers to create services using graphical user interface environment and transfer to multiple target platforms.  I also scheduled quarterly and yearly work plans with management and followed throughout development. (Tandem NonStop, OSS(POSIX), SQL, TAL/pTAL, C, COBOL/SCOBOL, Java)

Accomplishments include:

• Worked directly with CORBA database server to implement specific host functions and network security architecture.

•  Prepared client database container subsystem using JDBC-ODBC SQL interface to various database systems, SQL and ENSCRIBE DBs as well as GUI component using Java Swing in VisualCafe.
• Created CORBA message context server for storing and retrieving TCAP message data across multiple CPUs
• Performed objected-oriented design using Rational Rose/Clear Case, software development using C++, Java and C, as well as unit testing using Jtest.

• Managed database synchronization subsystem along with communication interface for transmission between service management and control point systems.
• Responsible for development of online applications, system analysis and extensive user interface, technical liaison to upper management, control and implementation of daily processing, electronic bank deposit, etc.

EDUCATION

UNIVERSITY OF TEXAS, Arlington, Texas, M.S., Computer Science

NATIONAL TAIWAN UNIVERSITY, Taipei, Taiwan, Bachelor, Sociology

REFERENCE available upon request

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