735Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Timothy Elliott
Westchester Community College
Download Resume Format
Timothy Elliott
___________________________________________________________________________________________________________________________________________________________________________________________________________
47
Brockton Road, New York, SA 70214 Home 402-725-7044
Cell 502-980-3045
SUMMARY
___________________________________________________________________________________________________________________________________________________________________________________________________________
Accomplished
business analyst with a broad business perspective of retail, direct marketing,
and fulfillment with a particular talent for planning and analysis. Leader/Mentor with expertise developing and
implementing a company’s short/long term plans to achieve maximum efficiency
and profitability. Subject Matter Expert
repeatedly sought after as a resource for business and functional
expertise. Breadth of experience
includes planning, budgeting, operations of large applications, and all phases
of systems development, including international experience, in a multi-tasking
environment. Creative problem solver
with a pragmatic approach who brings projects in on time and on budget. Superior communication skills, with ability
to work cross-functionally at all organizational levels, independently and
collaboratively, and adapt to diverse and changing business needs/cultures.
PROFESSIONAL
EXPERIENCE
___________________________________________________________________________________________________________________________________________________________________________________________________________
EPICOR
SOFTWARE CORPORATION, Newburgh
Senior
Business Analyst 2002 – Present
Work
directly with clients in customizing enterprise retail solution software to
suit their business needs. Well known
clients include Aeropostale, American Eagle, Ann Taylor, Brookstone, Chico
Ø
Recognized for customer focus, structured
work habits, excellent organizational and time management skills, excellent
verbal and written communication skills, and creative problem solving
abilities.
Ø
Possess knowledge of a variety of products
including Point-of-Sale in particular, Merchandising, Customer Relationship
Management, Cross-Channel Order Management, Audit and Operations Management,
and Loss Prevention.
Ø
Interact with clients/end-users to gather
requirements and collaborate with internal business units to develop complex
business solutions.
Ø
Write detailed functional design documents
and test scripts which provide Programming and Quality Assurance with affected
modules, file layouts, business rules, error conditions, and other relevant
information for modifications to the software.
Ø
Work closely with Programming and Quality
Assurance throughout the project life cycle to ensure quality deliverables.
Ø
Assist Quality Assurance testing individual
modifications as well as the entire software release.
Ø
Assist management in providing estimates and
Statement of Work documents for clients detailing cost and scope of projects,
typically involving multiple products.
Ø
Provide backup for Business Analyst Manager
in her absence.
Ø
Selected to participate in “Dedicated Team”
pilot program whereby team members are dedicated 100% to a particular client
for an extended period of time. The
program was a success resulting in cost/quality benefits to the client and a
major sales tactic for the company.
Ø
Repeatedly requested by various clients to
participate on their Dedicated Team or standalone modifications.
Ø
Developed many modifications to POS including
custom interfaces to 3rd party systems such as CRM, time clock,
employee maintenance, item lookup, order management, tax packages, and credit
providers.
Ø
Developed many custom loyalty programs.
Ø
Developed many credit modifications for
compliance with credit card laws and regulations from masking, hashing,
encryption, to tokenization. Developed
many modifications to move clients from draft capture to host capture. Developed many modifications to add custom
functionality for Credit Cards, Pre-Paid Credit Cards, Debit, Gift Cards,
Private Label Credit Cards, etc, .Worked directly with credit providers and 3rd
party switches such as Alliance, American Express, Certegy, Chase Paymentech,
Fifth Third, First Data, FEXCO, FNMS, SVS, ValueLink, TSYS, AJB/FiPay,
Telecheck, Bank Of America, et al.
Ø
For a major women’s fashion apparel corporation
and a high-end fine accessories corporation, developed “Dynamic Currency
Conversion”, whereby foreign credit cards are dynamically converted to the
foreign currency at the point-of-sale, resulting in reduced bank charges for
the merchant and the end customer and increased customer satisfaction.
Timothy
Elliott
Page 2
___________________________________________________________________________________________________________________________________________________________________________________________________________
Ø
For a major apparel and accessories brand, developed
“Returns Management Bulk Loader”, a process whereby the client can load their
e-commerce orders, phone orders, etc. into the POS returns database and enable
returns at the store. The result is
reduced return shipping costs and increased customer satisfaction. This modification was chosen to become part
of the base Returns Management product.
Ø
Enhanced the Returns Management system to
accept “Multiple Returns”, whereby the POS system can now support more than one
original sale transaction to be returned into a single return transaction. This results in a more streamlined process
for the cashier as well as the customer.
This modification was chosen to become part of the base POS product.
Ø
For a major apparel corporation with a
diverse, international portfolio of brands/divisions, developed a custom
interface from Loss Prevention system to CRM system.
Ø
For a major international footwear
manufacturer, enhanced their EDI exchange to support their complex
merchandising process, resulting in a more streamlined flow from manufacturing
to the stores.
Ø
For a specialty sporting goods retailer, developed
a major overhaul to their sports rental equipment module, resulting in a more
streamlined flow from the point of rental to the point of return, and better
accounting of costs, charges, and equipment maintenance.
Ø
For a major specialty music and video retail
corporation, developed a “Trade” program whereby the end customer can trade in
their used CD’s, DVD’s, etc. for a different product in return. This enabled the client to adapt to a
changing culture, enhanced sales, and improved customer satisfaction.
READER’S
DIGEST, Chappaqua , NY
Director
UFS Operations, Selection and Marketing Systems 1999 – 2001
Managed
operation of all customer fulfillment and marketing selection systems and large
special projects for all major departments.
Ø
Overall reduced operating budget by 10%,
saving $1mm+ over 2 years.
Associate
Director, Systems Development 1997 – 1999
Managed
large special projects for development of new customer fulfillment and
marketing selection systems.
Ø
Spearheaded and delivered “Unified Marketing
Database” project (UMD) on time, on budget, leading to throughput improvements
of 66% and overall improvements in marketing selection and productivity.
MIS
Group Manager, Systems Development 1996 – 1997
Provided management and
functional expertise to complex development projects.
Ø
Concurrently managed and delivered data
conversions for new Customer Service, Fulfillment, and Marketing systems.
MIS
Group Manager, UFS Operations 1992 – 1996
Managed
operation of customer fulfillment systems and special projects.
Ø
Founded and managed the “UFS Swat Team”, to
resolve relevant business issues. Resolved several major business issues (high
cancel charges, claims paid, and claims returns) leading to policy changes
saving the company $1mm+ per year.https://docs.google.com/uc?id=1arVxn0IYjGly5pFkXg2_83rcLMozHHt7&export=download
MIS
Group Manager, CIMS Customer Activity 1990 – 1992
Managed
feasibility and analysis phases of major development project to replace
customer fulfillment and marketing selection systems. Provided functional expertise and leadership
to all development teams.
Positions
of increasing responsibility from Programmer to Manager 1978 – 1990
Analyzed,
programmed, unit tested, and release tested small to medium sized modifications
to existing fulfillment system. Programmed marketing selections for magazine,
series, and single sales catalogs.
Timothy
Elliott
Page 3
___________________________________________________________________________________________________________________________________________________________________________________________________________
EDUCATION
___________________________________________________________________________________________________________________________________________________________________________________________________________
Pace
University, Computer Science, 1979 – 1983
Extensive
business skills education including Systems Development, Project Management,
Influence, Negotiation, Presentation, Coaching, Selecting the Best, Developing
the Best, Rewarding the Best, and Managing for High Performance
COMPUTER SKILLS
___________________________________________________________________________________________________________________________________________________________________________________________________________
Hands
on and management experience: Excel,
Word, PowerPoint, Paint, Visio, MS Project, Project Workbench, Niku, Lotus
Notes, MVS, TSO/ISPF, JCL, BAL, COBOL, COBOLII, XPEDITER, FILE-AID, SAS, SQL
In
addition, management experience: OS2,
Unix, Oracle, DB2, RAMIS, IMS, CICS, Access, Powerbuilder, MQSeries,
L,
Visual Basic, C, C++
Download Resume Format
.JPG)
.JPG)
0 comments:
Post a Comment