RightNow Technologies Bozeman Sample Resume Format in Word Free Download

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William Mccombs

2021 North 51^th Avenue, #212

Gorgia, NM 27512

Mccombs_210@gmail.com

310 302 5521

QUALIFICATIONS PROFILE

Solutions-oriented Software Profession offering development, testing, and integration expertise as demonstrated through 20+ years of experience in complex middleware design and development.

** High level of professional expertise utilizing Object Oriented Programming, XML, network      communications, Apache, SQL for both the Linux and Windows platforms.

** Software development experience with Java, JSP, C/C++, HTML, PHP.

** Experience creating and supporting of applications of massive scale across industries including electronic commerce, Media and Banking.

** Software test automation experience with JUNIT, NUNIT, Selenium, Bash, Perl and Curl.

** Experience with simultaneous development of production code and automated tests.

** Expert experience developing and supporting applications for both Linux and Windows environments.

** Expert experience taking applications to production for Oracle, SQL Server and MySQL.

** Scripting expertise with Bash, Perl, Ruby, Python and PHP.

** Strong ability to communicate complex technical ideas succinctly and accurately to all audiences.

** Skilled trainer and project leader; able to direct multiple tasks effectively and master innovative software and tools.

** Effectively manage ambiguity and change in fast-paced, stressful environments.

CORE COMPETENCIES:

* Full Project Lifecycle Development

* Java Server Side Development

* Expertise in designing highly available large scale applications

* Message middleware development expertise:  XML, JMS, MQ, HTTP, TCP/Sockets

* Test Development,  Test Automation and Troubleshooting.

* Project Management

* Team Leadership

* User Training & Support

TECHNICAL BACKGROUND

Platforms:  Windows 2000, XP, Linux, HPUX, Solaris

J2EE Containers:  Tomcat, Spring, WebLogic, WebSphere, JBOSS

Languages:  JAVA, JSP, Java script, html, Freemarker, Java Enterprise Beans, C, C++, Perl, SQL

PROFESSIONAL EXPERIENCE

RightNow Technologies Bozeman, MT 2010 – Present

The company sells a Customer Relationship Management application as a software service.   There are over 2000 customers in production using the application on a massive scale.  RightNow’s platform utilizes a LAMP (Linux Apache MySQL PHP) infrastructure.   I am a Senior Quality Assurance Engineer for RightNow.  During my tenure I served as a test lead for the creation of a new “custom object” feature which enables end users to introduce their own custom database schemas into the product architecture and have the application treat the custom objects the same a native system objects.   This was a massive project that included over 30 developers and 6 software testing.   Almost every product feature was effected by this change and the test design and planning was a massive effort.  Upon the completion of the product I was a assigned to work on the companies upgrade initiative.  I worked as part of an agile team that reversed engineered complex customer customization that were implemented often times long ago and needed to be migrated or re-created on current version of the product.   Often times this included much exploratory testing and analysis because often this code was not well documented and rigorous requirements documents had never been created.   Often direct interaction with customer representatives has been required to clarify assumptions requirements and current needs of the application.  

The Walt Disney Company, Seattle WA  2007-2009

Developed and supported software for the Identity Service Team.  The core application of this team is the Identity Server which provides over 100 different entries points for accessing and managing the account database of record.   The account database is shared across several different Disney businesses including ABC, ESPN and Disney Online and currently has over 62 million active accounts.   The server is written in the Java programming language and runs under a proprietary server called Barista.

The server provides a servlet interface which returns XML as well as a SOAP based web service interface.  These interfaces provide services for login, personalization and commerce.  The database is SQL 2005 and programmatic interaction with the database is achieved by executing stored procedures.  As part of my job I created new business logic for existing APIs as well as creating some service interfaces.   I was responsible for troubleshooting a number of performance latency issues in the system as well as the load testing we routinely ran in preparation for large scale events that resulted in heavy load.

While on this team I was the lead developer for a collection of applications to support the automatic distribution of rotating encryption keys and infrastructure to support mutually authenticated client server communications utilizing this technology.  I defined a RESTful http over XML protocol for key distribution.   I implemented the client jar for this application which utilized the apache http client and xerces.  Maven was our build paradigm.  I worked on an administration application for the key server which utilized Spring, Free Marker for presentation and the ORM technology to abstract the database layer was iBATIS.  The client technology is currently deployed on over  700 clients in the Disney network and has been a key technology in enabling the Identity Service to integrate with external third parties while still conforming to security requirements.

Fiserv/SourceOne, Pittsburgh, PA   2006 – 2007

I was the lead software development engineer for Fiserv’s internet banking software.  Our group operates an internet banking service bureau that provides internet banking for over 60 different financial institutions.  During my tenure I lead the development  of a messaging middleware service to accommodate the addition of new banks utilizing a different bank end core system.   The message system was built of an XML schema and utilized XMLBeans as a compilation tool. 

This project not only created a means for integrating banks with different core bank end systems, but an architecture for extending the internet banking system to add more cores as the need arises.   I provided direct leadership for two junior engineers as well as a QA organization with

2-3 people testing for us.

AMAZON, Seattle, WA 2004 – April 2005

Software Development Engineer

Contributed as a member of the Payment Transaction Services Team.   All credit card authorizations and settlements for the web site flowed through our applications and our coded serviced millions of transactions every day.  I was responsible for the design and implementation of a Java based application that picked up pending authorization requests from a message queue and drove WSDL requests to the back ending back application to acquire authorizations.   The time budget for these transactions was no more than 10 seconds of real time so considerable effort was exerted to design for performance while meeting the very high volume of requests.

RETREON, Englewood, CO        2003 - 2004

Software Engineer

Served as Subject Matter Expert for issues related to communicating with Number Portability Administration Center Server. Provided consultation on detailed programmatic system interfaces and core business strategies driving underlying code. Occasionally interfaced with client management to explain system logic and to assist in defining business process requirements. Implemented Message Driven Beans for receiving messages from external systems and servicing workflow requests, communicating with external systems via CORBA to update number inventory and validate customer information with databases. Developed and maintained numerous session beans within the JBOSS J2EE component manager. Created software packages and multiple tools for resolving production problems, defined relationships and queries, and created entity beans representing orders, MDNs, trading partners, and workflows.

Key Achievements and Contributions:

** Developed software package that performed audits and reported customer order discrepancies against six related external systems.

** Implemented timer service to automatically activate number ports and to automate steps to reach order activation state.

** Initiated message handling to receive notifications from Service Order Administration System.

** Engineered service to schedule ICP Port Out Response Message delivery through Nightfire.

** Mentored fellow developers and testers in the configuration and troubleshooting of NPAC Server, SOAs, and LSMSs.

EVOLVING SYSTEMS INC., Englewood, CO       Jan 2000 –  Feb 2002

Software Developer

Key member of software development team. Specialized in external system communication while providing additional support for database coding, business logic implementation, and browser-based user interface.           

Key Achievement:

** Engineered features, corrected defects, and supported event-driven, multi-process application system containing 1.5+ million lines of C++ code.

HEWLETT-PACKARD COMPANY, Fort Collins, CO         1993 – 1999

Software Development Consultant

Promoted from Software Development Engineer tasked with ensuring effective solutions to customer problems.  Provided direct technical consulting, supporting sales with technical product demonstrations at conferences and sales meeting. Wrote technical responses to RFIs/RFPs, and created technical content for developer-oriented training course.

Key Achievements and Contributions:

** Liaised with New Product Development team to ensure that customer needs were translated into requirements for future product releases.

** Taught class for software developers using HP products to create custom applications; required significant debugging skills.

SUNSOFT, Colorado Springs, CO           1992 – 1993

Test Development Engineer

Worked as team member developing network file system products.  Created automated test suite to fully qualify product features, writing intricate C code to cause specific exception conditions to occur and to validate correct product operation. 

Key Achievements and Contributions:

** Automated execution and analysis of all tests.

** Implemented process to analyze product featureshttps://docs.google.com/uc?id=1YS4iQqMQYfkwPe1EsMh8CdXay_TpHwiO&export=download and their dependencies, evaluating test development cost-benefits and prioritizing development testing.

HEWLETT-PACKARD COMPANY, San Diego, CA           1986 – 1992

Software Development Engineer

Created C-based software for numerous development projects. Analyzed PC-based TCP/IP stack implementation performance, supported LAN Manager by implementing various Microsoft SMB file sharing protocol features, and led system integration and testing efforts.

Key Achievements and Contributions:

** Improved TCP/IP stack performance 200% by identifying inefficiencies in server- and client-side implementation.

** Developed SQL database application for manufacturing quality auditing system to track materials trouble-tickets and correlate data to supplier information for automated scorecard generation.

** Created raster scaling algorithms for inclusion within HPGL-2.

EDUCATION

Bachelor of Science Degree w Major in Mathematics and Computer Science         

University of Pittsburgh, Pittsburgh, PA

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