QA Leader Resume Examples in Word Format Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Jafrin Zajon

3 Winston Ave, Brooklyn, SN 20215             Ph : (310)-410-2511, Mobile :(310)-406-7511          jafrin.zajon22@yahoo.com

                                                                                        

 

PROFESSIONAL SUMMARY

• Over 7 years of experience in Software Quality Assurance and in Analysis, Design of Manual testing for Client/Server and Web-based applications in Java, J2EE, Oracle, VB, ASP, .NET, SQL Server and E-commerce Environments.
• Extensive QA experience in all phases of life cycle, including Requirements Gathering, Project Planning, Testing, Defect Tracking, Management and Reporting.
• Designed and executed Test Plans, Test Strategies, Test cases, Test Scenarios, Release notes for different projects based on company standards.
• Thorough understanding of SDLC, TLC and Development Methodologies like Waterfall, V-model, W-model and Agile Methodologies (XP, Scrum, ASD, FDD).
• Review of Requirements (Verification).
• Ensure that the requirements fully reflect client’s needs and expectations of quality (Validation).
• Worked as QA lead and coordinated team of 15 members (onshore & offshore) successfully delivered in efficient testing as well as resolving their day-to-day testing queries.
• Was responsible for the QA activities for the full Software Development Life Cycle (SDLC). 
• Adept at using both Manual and Automated testing tools to Troubleshoot Systems, Functionality, Regression, System , Integration, User Acceptance, Positive and Negative testing.
• Good Knowledge of SDLC, STLC, ISO, CMM, CMMI.
• Good domain expertise in the areas of IT, Finance, Insurance Healthcare, Telecom, mobile and Retail Industry.
• Good experience in WINDOWS, UNIX –examining log files.
• Written and executed SQL queries and stored procedures manually for Database testing and Back-end testing.
• Update and circulate change requests, prioritize issues, identify open issues, weekly status reports and set deadlines for inclusion in the build.
• Prepare and update documents like Environment checklist, Patch testing, Build deployment checklist, Build acceptance checklist, Test Summary Report etc. for every build release.
• Explored Mercury Interactive Tools (QTP, Quality Center and Load Runner) and Rational tools (Clear Case, Clear Quest, Test Manager and Functional Tester) for Client/Server and Web-Based Applications.
• Experience in Test Effort Estimation (Time Break down schedules) and Evolution (Effort and Matrix).
• Have extensive experience in Black Box and White Box Testing.
• Submit the status reports of projects to client and management.
• Designing and Developing the Industry best and the Cost effective Key Word Driven Framework for QTP.
• Expertise in development of Test Cases and Readiness Reports, Review Reports and Test summary report.
• Logging and tracking defects and measuring the testing effort and the quality of the software by creating reports in Quality Center (Test Director).
• Excellent analytical, communication and interpersonal skills and consistently being organized by management and peer for producing high quality works.
• Reliable, dependable and aware of duties and responsibilities in all circumstances.
• Efficient and versatile team player with a positive approach to all tasks.

TECHNICAL SKILLS

Operating System                    : Windows 9x/NT/2000/XP/mobile 2002 UNIX, Macintosh, Palm OS and MS-DOS.

Languages                               : C, C++, Java, J2EE, VB, XML, HTML and PL/SQL

Testing Tools                           : QTP 9.2, Quality Center 9.0, Load Runner, Rational Requisite Pro, Rational Functional                Tester, Rational Clear Quest, Rational Test Manager and Rational Clear case                                                                         

Scripting Language                 : VB Script and JavaScript

RDBMS                                    : MS-Access, SQL Server 2005, DB2 and Oracle 8i/9i/10g.

Network Protocols                   : HTTP, TCP/IP, Telnet, VPN and FTP.

Microsoft Office tools               : Word, Excel, PowerPoint, Access, Visio, Project Plan, MS Front Page

Education

• Masters of Business Administration (systems, marketing and operations), Pondicherry University, India.
• PG Diploma in Embedded Systems, India
• Bachelors in Electronics and Telecommunications Engineering, JNTU, INDIA.

PROFESSIONAL EXPERIENCE

Highmark BCBS, Pittsburgh PA                                                                                       

Highmark is a leading health insurer in Pennsylvania; Based in Pittsburgh is an independent licensee of the Blue Cross and Blue Shield (BCBS) Association, an association of Independent BCBS plans. One of the largest Blue plans in the nation, Highmark serves 4.8 million health plan members in Pennsylvania and West Virginia. Through government business partnerships, Highmark processes claims for millions of Medicare members and provides dental coverage for the military families as well as dental and vision coverage for federal employees. They provide insurance services for commonwealth of Pennsylvania employees and administer Pennsylvania’s Children’s Health Insurance Program.

Projects:

1. BV Upgrade                                                                                                                                        Nov 09 - Current

QA Lead

This initiative is to upgrade the Broad Vision software from 7.1 to 8.x. The current version of Broad Vision we use, uses outdated technology which is not inline with our current architecture. This also limits our ability to support our business and increases cost from a maintenance perspective. The Broad Vision software is used for personalization and content management for our external facing eMarketing portal web sites. Upgraded Broad Vision can run on Web Sphere application server which is CORE technology for web applications. This reduces our support and maintenance cost and enables eMarketing Portals to be on the same platform as rest of Highmark. The current version of Broad Vision cannot operate on Linux platform. Broad Vision 8.x can operate on Linux operating system which is CORE operating system for open systems in Highmark. Being on the Linux platform gives us performance and financial advantage. - Broad Vision 8.x version gives us version control capabilities on our content management tool, which is not available in 7.1.

Responsibilities

·         Worked with Project Manager and QA Manager to define release criteria and produce estimates for testing of software releases.

·         Planned all QA activities including Sanity, Full Length Functional, Regression, Compatibility, Integration, Load and Performance testing.

·         Performed web-site testing to test Links and security issues.

·        Designing and Developing the Industry best and the Cost effective Key Word Driven Framework for QTP.

·         QTP scripts were generated and called different functions and checked for different properties for the recorded objects. Synchronization functions, Wait functions were introduced in the scripts.

·         Creation of Requirements to Test cases traceability in for each release.

·         Developed and executed test cases using established templates and guidelines.

·         Used different joins on the tables to retrieve information from different tables in database to check the database on a regular basis using SQL queries.

·         Developed and automated many test suites for stress and performance testing using Load Runner.

·         Carried out the performance and stress testing by creating a different number of Vusers to emulate real time environment and executing them in Load Runner Controller.

·         Status reporting on daily and weekly basis to Manager-QA.

·         Logging and tracking defects and measuring the testing effort and the quality of the software by creating reports in Clear quest

·         Maintenance of the site for any technical and operational issues and resolving them.

·         Participated in Project Road map meetings with Project Management to discuss on resources planning.

·         Performed System Testing before the application went into staging & production.

·         Performed Integration Testing as and when new modules were developed.

·         Prepared effort estimation and send it to Project Management and Program Management for upcoming projects.

·         Trouble shooting of customer issues on daily basis.

·         Motivated the teams to trouble shoot the issues to find out the root cause in order to reduce the turnaround time for testing cycle.

Environment

QTP 9.2, Clear quest, Test Manager, Load Runner 8.2, Microsoft Office, PL/SQL, Windows 2000/XP, UNIX, Java, J2EE, XML, HTML, VBScript, Web Logic, Server 8.1, Manual Testing, SQL Server 2005

2. Enhance Online Retail Sales                                                                                                 May 09- Nov 09

Sr. QA Analyst

The Direct Pay portal will be redesigned to create a better use experience for the user while reducing cost and work efforts for Highmark. Current Online Medically Underwritten Applications do not prompt for additional information if certain conditions are selected. As part of this release the Application is rewritten to prompt for additional information and capture more details about the individual health history. This would Enhance the site to enable better user experience for Medically Underwritten Products, Short term Products and reduce the cost and work effort for Highmark. It will create additional validation and new prompts for medical history and introduce lo

 and feel redesign to increase usability that benefits producers, customers and Highmark. All reformatted pages must be in compliant with Section 508 standards.

3. Blue Choice Upgrades                                                                                                           Jan 09- April 09

Sr. QA Analyst

Allow access to the plan tools pre-password for direct pay and senior products (Medicare) designs including Plan Selector, Plan Cost Advisor, and Compare Plans. Colonial Life Insurance Company of Texas has been providing life and disability coverage.

4. Unbranded Service Product                                                                                                    Nov 08- Jan 09

Sr. QA Analyst

 2009 Activities to develop the ability to market service products to non-Highmark medical members where multiple carriers are offered. According to the BCBS, the branded service products cannot be marketed to employer groups where members reside outside the service area, therefore the existing branded products are renamed ( Unbranded). Employer would provide enrollment for medical members for branded website and non-medical members. The employer will be billed for medical members and non-medical members enrolling in the service products as a package not for the individual service products.

Responsibilities

• Involved in gathering the Business Requirements, Functional Requirements, Design Specifications document and the Use Case document
• Defining, Presenting and Documenting Test Plans and Test Strategies for each release of the application
• Defining and performing the Test strategies and associated scripts for the verification and validation of the application and ensuring that it meets all defined business requirements and associated functionality.
• Performed Functional, System, Integration, End-to-End and User Acceptance testing during various phases of testing.
• Performing back-end/database testing to ensure data validity by running SQL queries.
• Designing and Developing the Industry best and the Cost effective Key Word Driven Framework for QTP.
• Experienced in Verification of Functionality of GUI Applications as well as backend testing of the Application.
• Performed Key Driven Framework (Recording objects) for testing this application.
• Performed Database integrity testing by executing SQL statements and checked for database transactions at every stage of business flow.
• Used different joins on the tables to retrieve information from different tables in database to check the database on a regular basis using SQL queries.
• Used Clear Quest for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status.
• Tested the Security of the application using both Positive and Negative scenarios
• Responsible for weekly status meeting showing the progress of the testing effort and open issues to be resolved.
• Maintenance of the site for any technical and operational issues and resolving them.
• Module level Integration and Regression testing.
• Status reporting on daily and weekly basis to Manager-QA.
• Trouble shooting of customer issues on daily basis.
• Involved in compatibility testing for various browsers like Mozilla, Safari and IE6.0 & 7.0.

Environment

QTP 9, Clear quest, Test Manager, LoadRunner 8.2, Microsoft Office, PL/SQL, Windows 2000/XP, UNIX, Java, J2EE, XML, HTML, VBScript, WebLogic, Server 8.1, Manual Testing, SQL Server 2005

5. Blue Account Enhancements                                                                                                 April 08- Nov 08
Business Analyst/ QA Analyst

The Blue Account Enhancements Project is a web based application to display finalized Davis vision Claims as Part of new Vision Initiative. The new View Vision Claims link in the left navigation and spending Accounts landing page will need to be directed to the new vision tab with this release instead of Davis Vision’s website, providing the ability for a claim to be submitted for spending account reimbursement from the website when SAP indicates in the get Claims call that a claim is eligible for reimbursement. View Your Vision Claims page will contain a title:” View Your Vision Claims” provide the following Information for each finalized vision claim:
1.Claim Number and Status 2.Provider 3.Service Dates 4.Paid Date 5.Member Liability Amount 6.Member

Customer can have Spending Account and Direct Pay to Provider (DPTP) option, Customer can set indicators for Claim submission like Auto-payment, Debit card or DPTP. Customer can also view his Pharmacy claims, medical claims, Transaction History in the form of tabs. 

6. Lifestyle Returns (LSR Steps, Points and Outcomes Version)                                                Jan07- April 08
Business Analyst/ QA Analyst

The Lifestyle Returns Program is an employer based program to encourage wellness, reward healthy
Activities and provide incentive for employee participation. The objective for this project is to enhance the existing Lifestyle Returns experience for the members who have LSR.This version enhances the existing Steps and Points version of LSR programs by providing friendlier user interface as well as by adding new features.

Responsibilities:-  

• Involved in interactions with Subject Matter Expert, Project Manager, Developers, and the end-users in more than one JAD sessions. 
• Created use cases and use case diagrams using Rational Rose.
• Created business process flow diagrams using MS Visio
• Gathered product requirements in order to describe the business needs in terms of the main deliverables or products that are created.
• Talked to the end users to create the process requirements and to explain the design and development team the flow of future data modules.
• Identified the organizational needs and provided suitable Agile system based solutions.
• Modeled the information and then came up with the requirements prioritization. Eliminated false requirements by screening out multiple versions of user input. Final prioritization was based on both, product and process requirements.
• Kept a watchful eye on the changes along with maintaining a constant communication with the developers.
• Provided clear and concise documentation regarding requirements management plans, functional requirements, supplemental requirements, test plans and test cases.
• Involved in Manual and Automation testing of the application.
• Analyzed business requirements, functional specification, and the required documents for testing.
• Executed queries for requirements using Rational Requisite-Pro.
• Created, executed and translated Manual Test Cases and scenarios into Automated Test Scripts in order to    validate the functional requirements using Rational Test manager.
• Used Rational Clearquest to report and track defects during System/QA, UAT testing and Regression Testing.
• Wrote SQL statements in script to retrieve data from database in order to verify accurate data  stored in database as well as back end testing.
• Analysis of automation tools and usage on their web based application.
• Designed Automation Testing Strategies and implemented automation scripts that are linked to, and validated with end user service level requirements developed.
• Installed, configured, and administered the automated test tool.
• Identified testing methodology functional, load, stress testing based on the business processes and analyzed the business requirements along with Product Manager & Project Manager to make Test determine Synchronization points using LoadRunner and QTP.
• Conducted GUI, Data driven, Backend and Functionality Testing using QTP.
• Responsible for performance testing script development and analysis reporting for Highmark’s applications as well as testing methodologies and software development lifecycle process improvement.
• Created statistically valid conclusions from quantitative test results.
• Documented the Test Results and presented the daily and weekly report to QA Manager.

Environment: QTP 9, Rational Requisite Pro, Rational Rose, Clear quest, Test Manager, UML,MS Visio, LoadRunner 8.2, Microsoft Office, PL/SQL, Windows 2000/XP, UNIX, Java, J2EE, XML, HTML, VBScript, WebLogic, Server 8.1, Manual Testing, SQL Server 2005

Target, Minneapolis, MN                                                                                                  Jul 06 - Jan 07

Sr. QA Analyst                                                                         

Worked as a Senior QA Analyst at Target. Target is one of the largest retailers in the country, which comes in fortune 50 companies. Worked with the Software Project Development Manager and Software Engineering team. As part of the QA team, I was tasked with testing the different modules of the Intranet based application.

Responsibilities

·         Involve in gathered specifications and requirements from development personnel prior to testing.

·         Involved in creation of Test Scripts for Automated Testing.

·         Reviewed manual testing methods and developed and executed automated scripts.

·         Manual Testing was done to perform functional testing on the User interface

·         Performing functional, load, Integration, regression testing and viewing, analyzing results, risk assessment and defect tracking, defect reporting and documentation.

·         Interacted with the QA managers for the regular update of the project.

·         Execute System, Integration, End-to-End, and user Acceptance Test (UAT) test cases for Web-based and JAVA applications

·         Conducted Functionality and Regression testing during the various phases of the application using QuickTestPro.

·         Recorded the Test cases using Automation tool QuickTestPro for web based application and checked the functionality of the application.

·         Developed QuickTestPro scripts as a part of regression testing for the weekly build.

·         Developed SQL Queries and Procedures to perform database testing

·         Used SQL to perform Backend Testing Involved automated testing including Load Testing and Regression Testing using QuickTestPro and Load Runner.

·         Performed Unit Testing and Integration Testing of the application.

·         Enhanced the script to remove the wasted time in on-line graphs in the Load Runner controller and in transaction response time graphs in Load Runner analysis.

·         Used SQL queries for backend testing which was residing on the UNIX

·         Experience in developing Shell scripts in UNIX.

·         Used Test Director for test documentation management and defect tracking.

·         Developed and executed test suites and operations scenarios to find and report defects using Test Director.

·         Regularly following up with Development Team to discuss discrepancies identified during testing and performance tuning.

·         Responsible for weekly status to show the Progress of the automation testing effort.

Environment: Java, J2EE, Servlets, JSP, Mercury (Quick Test Pro, Load Runner, Test Director), Weblogic, Shell Scripting, SQL, Oracle, UNIX.

Providian Financial, Dallas, TX                                                                                   Nov 05 – Jun 06

Sr. QA Analyst                                                                               

PROVIDIAN FINANCIAL is a major and independent leading provider of credit cards and deposit products to customers. Universal New Account System (UNAS) is used to manage applications and applicant information. UNAS is an enterprise wide credit card application processing system based on a client-server environment. Applications come in through the website, phone or fax. Company representatives perform various tasks to change the state of the customer’s application from pending to approved/rejected. Testing involved setting up the test environment on an isolated network, installation, verification, smoke testing, regression testing and backend testing. Conducted manual tests and wrote scripts to automate boundary value and regression testing.

Responsibilities

·         Involved in development of test cases from functional requirements, technical specification and use cases.

·         Developed manual test scripts for performing functional tests.

·         Used Test Director to organize and manage all phases of the software testing process, including planning tests, executing tests, and tracking defects.

·         Developing automated test scripts for functional testing using QTP.

·         Determine reliability and performance of the product in extreme conditions  

·         Troubleshoot UNIX and Database related problems

·         Written PL/SQL scripts and assisted C programmers for Application development

·         Experience in developing Shell scripts in UNIX.

·         Defined requirements for large-scale Load Runner performance tests of an application server.

·         Performed Load Testing by generating Vusers using Load Runner.

·         Performed backend testing using SQL queries and analyzed the server performance on UNIX OS.

·         Created basic script using QTP by recording user actions.

·         Inserted verification checkpoints, synchronization points, and parameterized data using QTP.

·         Verify the functionality of integrated, multi-environment enterprise solutions using Quick test pro.

·         Defining user defined parameters to execute various functions in QuickTestPro.

·         Created Scripts for the running of various Metrics using Load Runner for performance testing

·         Conducted testing on the servers using Load Runner to establish the load capacity of the server.

·         Involved in compatibility testing, integration testing and user acceptance testing.

·         Tracked the defects in Test Director.

·         Involved and responsible for creating weekly status reports regarding the progress of testing process.

Environment:  Java, J2EE, JSP, Servlets, Mercury (Quick Test Pro, Load Runner, Test Director), Oracle, Shell Scripting, Perl, SQL, MS Project, Windows & UNIX platform.

Nokia and TeNet Inc,                                                                                          April 05 – Oct 05

SureWave Enterprise Server (Product of JP Mobile Inc)

Analyst Tester

Sure Wave Enterprise Server is designed to retrieve data from a company’s backend data source, such as Microsoft Exchange or Lotus Domino, and transform that data into a format that is accessible to multiple handhelds like Palm, Pocket PC, RIM (Research in Motion) and Symbian OS devices. It also retrieves data from handhelds and updates a company’s back-end data source.

Responsibilities

• Gathering Test Data and Creating the Test Cases.

·         Functional testing, Performance testing, Load testing and Concurrent testing (Manually)

• Analyzing Test Results and Creating Bug Report.
• Executed all the client test scenarios against different networks i.e. GSM, GPRS, CDMA and Cradle based synchronization.
• Used Quality Center 9.0 to maintain test cases, defects and test scripts.
• Performed Integration testing, regression testing, Black box and White box testing.
• Expertise in testing Mobile Device application (Palm, PocketPC, TREO600, RIM and Nokia 3650, 6600) with GSM, GPRS and conduit (wire line) networks and testing of application servers like sync servers and connectors for Microsoft Exchange, Lotus Domino and GroupWise Mail servers.
• Testing above features and basic features like  WAP, PIM, MMS, Email, Sync ML,POC,DRM, Bluetooth, IRDA, USB, Data/Fax, Browser, UI, Java Application Manager.

Environment

Quality Center, Manual testing, Palm OS, Perl, Windows Mobile 2002, RIM OS, Symbian OS JSP, SQL Server and Web Logic

 https://docs.google.com/uc?id=1NbbsUfNZAIdgvAvwEHZeCFDg1xjlsK9o&export=download

Satyam Software, Pune, India                                                                                               April 04- Mar 05

QA Tester                                                                                                      

Responsibilities:

• Involved in Manual Testing of the application.
• Involved in creation of Test Scripts for Automated Testing.
• Performed Unit Testing and Integration Testing of the application.
• Used Win Runner for Functional and Regression testing of the application.
• Utilized Load Runner to perform Load, Stress and Performance Testing.
• Involved in coding for the modules using Java.
• Defined Procedures for Change management process, Requirement management, process, Defect Tracking process, Peer Reviews process
• Involved in Configuration Management, Requirement management and analysis
• Data validations for the input screen were taken care.
• Involved in White Box Testing of the application.
• Responsible for training the team members on the Test management tool.  Monitoring the defect tracking process, trouble shooting and generating customized graphs and reports for the client.

Environment: Java, JDBC, JSP, Mercury (Win Runner, Load Runner, Test Director), SQL, Oracle, HTML, XML, PVCS.

Download Resume Format