Principal Sample Resume Format in Word Free Download -->

Principal Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Stephen Hicks
 310 Inwood Drive, Rome, SA 11215
(510) 720-4011 ● stephen.hicks41@yahoo.com
SUMMARY OF QUALIFICATIONS
Technology leader with 15+ years of experience intensely dedicated to developing a deep understanding of a company’s business in order to provide technology solutions that improve bottom-line results.  Relentless in getting senior management buy-in to technology initiatives/pursuing goals while maintaining a sense of humor and humanity.  Very passionate about success and working with staff across the enterprise to embrace technology in support of the company’s sales and operational goals.
  • Developed the roadmap to deliver state-of-the-art technology to a financial services company that built efficiencies across the enterprise, from compiling product ratings for new business and renewal quoting to improved business planning and analytics, to enhanced website functionality for a better customer experience and streamlined workflow and client administration.
  • Overcame roadblocks and objections to implement a Customer Relationship Management system (which typically has a high failure rate) to improve sales thru targeted marketing and cross selling while simplifying RFP workflow, freeing up 10% of staff for other tasks.
  • Managed several multi-phased projects that dramatically improved processing of new clients, reducing turn-around time for creating contracts and plan booklets from 30 days to 10 days, increasing overall customer satisfaction while reducing back-office staff from 10 to 7.
EXPERIENCE
Galen Technology Group, Brick, NJ                                                        11/2007 to Present
Principal
Provide customer-focused solutions in the areas of enterprise application development, decision support systems, process and workflow optimization.  Strong focus on delivery of actionable business data to uncover opportunities, trends and cost savings to give a company competitive advantages.  Proven record of meeting and exceeding company objectives while staying within budget.  Manage full system development life cycle, from requirements gathering to final implementation and customer training. 
Nippon Life Benefits, New York, NY                                                     3/2000 to 10/2007
Second Vice President, Chief Technology Officer
Recruited to lead and realign IT function with the company’s decision to expand beyond its group health insurance business into the 401k/defined contribution market.
Managed all IT functions including telecommunications, financial monitoring and disaster recover planning.  Evaluated and upgraded back-office systems housed in the company’s partner facilities, resulting in increased efficiencies and cost savings.  Maintained 99% uptime (applications, communications lines, LAN/WAN networks) while keeping IT costs under 3% of sales.
Promoted to Senior Planning Group in first year (and later to the Priority Committee) where I contributed to strategic planning, budget development and corporate decisions.
Key Projects & Results:
  • Web-based Quoting: Replaced the Company’s PC-based quoting system (VB code) with a web-based, ASP.NET quoting system built on SQL 2000, allowing for a stream-lined, efficient method for compiling product rating updates for new business and renewal quoting for the field sales force and the company’s general agents.
  • Business Intelligence: Introduced Business Intelligence (Cognos, QlikTech) as means to tie the company’s disparate data sources together to provide senior management and line managers access to key performance indicators (loss ratios by product, region; profitable/non-profitable brokers, sale reps) and other performance data.
  • CRM Implementation: Spear-headed implementation of SALESLOGIX, an enterprise SQL-based customer relationship management (CRM) system. Got Senior Management and the Field sales force buy-in for an extensive database maintained to track opportunities, RFPs and data that links performance, supports cross-selling, and enables ad hoc data mining and reporting (Crystal Reports) of real-time data.
                                                                                            Stephen Hicks, cont’d

  • Client Service Operations: Managed several multi-phased projects that dramatically improved on-boarding of clients, reducing turn-around time for the processing of contracts and plan booklets from 30 days to 10 days, and back-office staff from 10 to 7 FTEs, while increasing overall customer satisfaction.
  • EAS Implementation: Worked with Finance and Accounting to successfully implement SunGARD’s Enterprise Accounting System (EAS), which allowed the organization to transition from relying on partner’s internal accounting department,  resulting in reduction of accounting errors, increased turn-around and overall cost savings.
  • Website Development: Managed redesign of the company’s website, taking it from 13 pages to 45+ pages of rich content and graphics, with extensive product, health & wellness, and provider information, including content-search capabilities.  Changes increased customer and broker site use by 20%.
Whir Computing, New York, NY                                                                 8/1995 to 12/1999
Principal
Supported ad hoc projects relating to enterprise software, information management, networking and remote connectivity. Worked with corporate in-house IT staff to evaluate existing and new technology. Provided project management support for Windows desktop/server upgrade and migration.  Developed custom database applications in Microsoft Access, FilePro, and Gold Mine.
PaineWebber Incorporated, New York, NY                                                  7/1990 to 5/1995
Senior Analyst, Investment Banking Division
Responsible for technologies supporting the Division’s presentation and graphics needs.  Designed and programmed menu-driven macros and other utilities for use in the production of pitch books and other deal-related materials. Coordinated banker training: formulated course objectives; hired trainers; reviewed efficacy of course and instructional material.  Researched and evaluated new technologies, including document management, groupware and multi-media software. 
OTHER SKILLS & RECOGNITION
Business Continuation/Disaster Recovery&export=download
Experienced Business Continuity and Disaster Recovery planner.  Working with senior management and regional officers, wrote disaster recover/business continuation plans based on detailed questionnaires capturing department workflow and data needs to address different disaster scenarios and timeframes, and mapping those to resource requirements to meet acceptable recovery times and uptime needs.
Project Management
While at Nippon Life Benefits, introduced a company-wide Project Management function utilizing best practices to establish project criteria, project charters, management review/sign off and work-up of project Work Breakdown Structure (WBS).  Tenacious monitoring and follow-up on project progress and “lo
 back” analysis.
Distinctions
Recognized by Nippon Life Benefit’s President and Department Heads for flawless transition of all technology to new corporate location, with 0% downtime.  Team recognized for its resourcefulness and resolve in getting communications restored during 9/11 disaster.
SOFTWARE           
BI/CRM:                              Cognos, Hyperion, QlikTech, Salesforce.com, SalesLogix
Languages:                           ASP.NET, Pearl, 
L, XML, VB.NET
Microsoft Suite:                    Access, Excel, Powerpoint, Project, Visio, Word
NOS:                                    Windows Server 2000/2003, Red Hat Linux 3, Novell
Operating Systems:              Windows NT/2000/XP, MS-DOS
RDBMS:                               MySQL, Oracle 8i, SQL Server 2000/2005
Reporting Tools:                  Crystal Reports, Microsoft Reporting Services, Access
EDUCATION
Villanova University, Villanova, PA
   B.A., English
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