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Villanova University
B.A., English
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Stephen Hicks
310 Inwood
Drive, Rome, SA 11215
(510) 720-4011 ● stephen.hicks41@yahoo.com
SUMMARY OF QUALIFICATIONS
Technology leader with 15+
years of experience intensely dedicated to developing a deep understanding of a
company’s business in order to provide technology solutions that improve
bottom-line results. Relentless in getting senior management buy-in to
technology initiatives/pursuing goals while maintaining a sense of humor and
humanity. Very passionate about success and working with staff
across the enterprise to embrace technology in support of the company’s sales
and operational goals.
- Developed the roadmap
to deliver state-of-the-art technology to a financial services company that
built efficiencies across the enterprise, from compiling product ratings for
new business and renewal quoting to improved business planning and
analytics, to enhanced website functionality for a better customer
experience and streamlined workflow and client administration.
- Overcame
roadblocks and objections to implement a Customer Relationship Management system
(which typically has a high failure rate) to improve sales thru targeted marketing
and cross selling while simplifying RFP workflow, freeing up 10% of staff
for other tasks.
- Managed several multi-phased projects that
dramatically improved processing
of new clients, reducing turn-around time for creating contracts and plan
booklets from 30 days to 10 days, increasing overall customer satisfaction
while reducing back-office staff from 10 to 7.
EXPERIENCE
Galen Technology Group, Brick, NJ 11/2007
to Present
Principal
Principal
Provide customer-focused solutions in the areas of enterprise
application development, decision support systems, process and workflow
optimization. Strong focus on
delivery of actionable business data to uncover opportunities,
trends and cost savings to give a company competitive advantages. Proven record of meeting and exceeding company objectives while staying
within budget. Manage full system
development life cycle, from requirements gathering to final implementation and
customer training.
Nippon Life Benefits, New York , NY
Second Vice President, Chief Technology Officer
Second Vice President, Chief Technology Officer
Recruited to lead and realign IT function with the company’s decision to
expand beyond its group health insurance business into the 401k/defined
contribution market.
Managed all IT functions including telecommunications, financial
monitoring and disaster recover planning.
Evaluated and upgraded back-office systems housed in the company’s
partner facilities, resulting in increased efficiencies and cost savings. Maintained 99% uptime (applications,
communications lines, LAN/WAN networks) while keeping IT costs under 3% of
sales.
Promoted to Senior Planning Group in first year (and later to the
Priority Committee) where I contributed to strategic planning, budget
development and corporate decisions.
Key Projects & Results:
- Web-based Quoting: Replaced the Company’s PC-based quoting system (VB code) with a
web-based, ASP.NET quoting system built on SQL 2000, allowing for a
stream-lined, efficient method for compiling product rating updates for new
business and renewal quoting for the field sales force and the company’s
general agents.
- Business
Intelligence: Introduced
Business Intelligence (Cognos, QlikTech) as means to tie the company’s disparate
data sources together to provide senior management and line managers
access to key performance indicators (loss ratios by product, region;
profitable/non-profitable brokers, sale reps) and other performance data.
- CRM
Implementation: Spear-headed
implementation of SALESLOGIX, an enterprise SQL-based customer
relationship management (CRM) system. Got Senior Management and the Field
sales force buy-in for an extensive database maintained to track
opportunities, RFPs and data that links performance, supports
cross-selling, and enables ad hoc data mining and reporting (Crystal
Reports) of real-time data.
Stephen Hicks, cont’d
- Client
Service Operations: Managed
several multi-phased projects that dramatically improved on-boarding of clients,
reducing turn-around time for the processing of contracts and plan
booklets from 30 days to 10 days, and back-office staff from 10 to 7 FTEs, while increasing overall
customer satisfaction.
- EAS Implementation: Worked with Finance and Accounting to successfully implement
SunGARD’s Enterprise Accounting System (EAS), which allowed the
organization to transition from relying on partner’s internal accounting
department, resulting in reduction
of accounting errors, increased turn-around and overall cost savings.
- Website
Development: Managed
redesign of the company’s website, taking it from 13 pages to 45+ pages of
rich content and graphics, with extensive product, health & wellness,
and provider information, including content-search capabilities. Changes increased customer and broker
site use by 20%.
Whir Computing, New York , NY
Principal
Supported ad hoc projects relating to enterprise software, information
management, networking and remote connectivity. Worked with corporate in-house
IT staff to evaluate existing and new technology. Provided project management
support for Windows desktop/server upgrade and migration. Developed custom database applications in
Microsoft Access, FilePro, and Gold Mine.
PaineWebber Incorporated, New York , NY
Senior Analyst,
Investment Banking Division
Responsible for technologies supporting the Division’s presentation and
graphics needs. Designed and programmed
menu-driven macros and other utilities for use in the production of pitch books
and other deal-related materials. Coordinated banker training: formulated
course objectives; hired trainers; reviewed efficacy of course and
instructional material. Researched and
evaluated new technologies, including document management, groupware and
multi-media software.
OTHER SKILLS & RECOGNITION
Business Continuation/Disaster Recovery&export=download
Experienced Business Continuity and Disaster Recovery planner. Working with senior management and regional officers, wrote disaster recover/business continuation plans based on detailed questionnaires capturing department workflow and data needs to address different disaster scenarios and timeframes, and mapping those to resource requirements to meet acceptable recovery times and uptime needs.
Experienced Business Continuity and Disaster Recovery planner. Working with senior management and regional officers, wrote disaster recover/business continuation plans based on detailed questionnaires capturing department workflow and data needs to address different disaster scenarios and timeframes, and mapping those to resource requirements to meet acceptable recovery times and uptime needs.
Project Management
While at Nippon Life Benefits, introduced a company-wide Project Management function utilizing best practices to establish project criteria, project charters, management review/sign off and work-up of project Work Breakdown Structure (WBS). Tenacious monitoring and follow-up on project progress and “lo
While at Nippon Life Benefits, introduced a company-wide Project Management function utilizing best practices to establish project criteria, project charters, management review/sign off and work-up of project Work Breakdown Structure (WBS). Tenacious monitoring and follow-up on project progress and “lo
back”
analysis.
Distinctions
Recognized by Nippon Life Benefit’s President and Department Heads for flawless transition of all technology to new corporate location, with 0% downtime. Team recognized for its resourcefulness and resolve in getting communications restored during 9/11 disaster.
Recognized by Nippon Life Benefit’s President and Department Heads for flawless transition of all technology to new corporate location, with 0% downtime. Team recognized for its resourcefulness and resolve in getting communications restored during 9/11 disaster.
SOFTWARE
BI/CRM: Cognos,
Hyperion, QlikTech, Salesforce.com, SalesLogix
Languages: ASP.NET,
Pearl
L,
XML, VB.NET
Microsoft Suite: Access, Excel, Powerpoint,
Project, Visio, Word
NOS: Windows
Server 2000/2003, Red Hat Linux 3, Novell
Operating Systems: Windows NT/2000/XP,
MS-DOS
RDBMS: MySQL,
Oracle 8i, SQL Server 2000/2005
Reporting Tools: Crystal
EDUCATION
B.A., English
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