EXPERIENCE
Sears Holdings Inc., Aurora, Colorado 2011 – current
Part-Time Commissioned Sales Associate
- Focus on building loyal Sears customers by offering them excellent customer service
- Provide product information and benefits
- Cashier duties including accepting credit card payments
- Restock product shelves
·
Opening
and closing duties including balancing cash registers
IZBA Spa, Parker, Colorado 2009 – current
- Developed marketing campaign to
increase annual sales and retain repeat clients
- Schedule appointments and provide excellent customer service to
ensure clients experience a relaxing and rejuvenating treatment.
- Perform preventive maintenance on hot tubs and saunas and
maintain product inventory
- Designed Access databases to manage gift certificates and client information
- Hired, trained and managed team of 10 IT professionals, who were responsible for the daily clearing of $2-8 million dollars in Visa credit and debit card transactions
- Daily team responsibilities included: monitoring production job flow and data transmissions, utilizing proprietary and 3rd party software applications, executing on mainframe, windows and unix servers
- Team monitored overall metrics of data center and network. Team met or exceeded service levels for uptime
- Collaborated with other IT support teams to develop and implement best practices to minimize repetitive job and transmission failures
- Provided first level problem determination for all batch, application, system and transmission failures. Team achieved 10% improvement in resolving failures at first level, thus reducing downtime and minimizing after-hours on-call support
- Met or exceeded all customer service level objectives
- Developed automated notification for critical failures and outages. Improved overall escalation to the responsible IT groups and business units
- Oversaw mainframe system software upgrades
- Reviewed and approved changes affecting system and production batch jobs
UNIPAC, Aurora, CO 1995 - 2001
- Hired, trained and managed team of 10 IT professionals responsible for help desk for corporate and clients and all mainframe support services, including data security, configuration management, production batch schedhttps://docs.google.com/uc?id=1GZWXwWWsMr_XuRuS2IH0PVY2RpXjyHmb&export=downloaduling and storage management
- Directed UNIPAC technical team; charged with testing, validating and updating disaster recovery plan
- Led project to automate manual faxing and mailing of reports to clients, which reduced company expenses by $20,000 annually
- Planned and implemented software project for end user online report viewing and distribution. Improved client productivity while reducing company overhead
- Originated monthly meeting with key clients to improve business relationships
- Met or exceeded all customer service level objectives
- Implemented automation streamlining daily tasks and increasing productivity
- Recommended acquiring software to increase productivity and reduce mean time to repair
EDUCATION
AND PROFESSIONAL DEVELOPMENT
- IBM – Data Center Management and
Sales
- Many other personal development programs on a wide variety of topics, including ITIL Foundation Certificate, Microsoft Office tools, Storage Area Networks, Databases, Networks and
- L
- ECPI, Dayton, OH – Certification in
Computer Programming
- AIB – Principles of Supervision, Banking and Bank Operations
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