Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Professional
experience
Hardware
and Software/Process experience
Education
Download Resume Format
Christian
Parks
20114
Judith Lane, Darien, 70142
Phone
(350) 724-3520 email Christian.parks44@gmail.com
Professional
experience
Achievements
I
had a key role in the development and implementation of the first cost
allocation model for all of MSN environments including data center costs and
infrastructure costs. I managed and
deployed live site support for MSN and Xbox entities such as Xbox Live, XNA, Xbox.com,
Primetime Live, Zune, MSN Core Platform, MSN Search and the new deployment of
MSN Personal Address. Developed and deployed a new support infrastructure for
Xbox Live and MSN Co-Branded Partners team. Lead for the support team of beta
customersfor the deployment of the Microsoft TV platform. I supported multiple
customers of various sizes in the Enterprise space as a consultant as well as a
Technical resource, Change/Release Manager and Incident Manager. Key role in
reducing bug back log by 75% with-in the MSN Tools team. Designed, supported and
deployed medium size enterprises. Managed medium size data center resources,
support personal and assets. Designed and built new prototype test equipment
for the military and aerospace industry.
Microsoft Corp. Redmond, WA
Operations
Program Manager - Change/ Release Manager- Operations Solution Manager
·
MSN
Core Platform 6/2011 - Current
·
Xbox
Live Operations 6/2007 – 10/2010
·
MSN
Infrastructure Tools 2/2006 – 6/2007
·
MSN
Business OPS 12/2003 – 2/2006
·
MSN OPS 10/2002 – 12/2003
Responsible
for the implementation of operational procedures, methodologies, and practices;
manage all operations service milestones and service management components of a
release. I had a key role in cost saving efforts for the top 10% of MSN biggest
entities. Involved with entire lifecycle of service features from the design
phase through deployment and management using the Agile/Scrum methodologies, to
ensure operational systems requirements are implemented: Participate in the
specification review processes; provide consultation during systems design and
component development phases; inject operational requirements into systems design decisions, coordinate
reviews with the appropriate Operations resources for security compliance,
capacity planning, performance analysis, monitoring strategies, and service
support requirements. Responsible for managing all sustained engineering
efforts for the entire iPlatform suite of tools (iAdmin, MSChange, UTS,
RDSTicketing and XMLInterface), which include running Release War meeting, Bug
Triage meeting and escalation of bugs as needed. Managed small-medium projects
as well as handled customer relationship with the product group. I was responsible
for Incident Management when on-call. I was responsible for Client Account Management for 25+ of MSN largest
properties, including Search, Ads, Entertainment, Personal Domains and MSN.Com.
Lead and built a newly createdteam to develop process andprocedures for
managing internal Microsoft clients being hosted in MSN Datacenters. I was
responsible for developing and implementing a new on-boarding process for bringing
new clients into the MSN Datacenter space for support. I was responsible for
the development of new tools to manage and support the new financial cost
allocation model for all of MSN Operations.
Technical
Account Manager (TAM) – Support Account Manager (SAM)
·
Microsoft
TV10/2001 – 10/2002
·
MSN
Co-Branded Partners 10/2001 – 10/2002
·
Microsoft
Premier Support Services 12/1999 – 10/2001
I was a dedicated TAM for external beta customer for
the deployment of the Microsoft TV platform. Worked closely with Diego on
support issues as well help to drive changes through the product group. I
worked closely with the customer to make sure that we delivered a product that
was supportable as well as functional, handling issues from Bug, DCR, CDCR’s
and feature change request.Working with new partners for MSN on a co-branded
product which included a co-branded client and a co-branded portal as well as involved
with the development of new support model and offering. Lead Incident
Management issues for customer during High Priority issues with external
customers. Manage
a moderate to complex scope of support issues of an assigned group of Premier
Corporate customers by acting as a technical resource and/or coordinating with
other Microsoft groups to assist the customer in their use, support and
implementation of Microsoft solutions. I was the lead and dedicated TAM for Microsoft
Consulting Servicesgroup for the West Region. Manage customers technical
support requests. Communicate proactively with accounts regarding product and
program information, supportability issues, and strategic product plans where
appropriate.
Dial Corporation Scottsdale, AZ 11/1998 – 12/1999
Manager Enterprise Systems
I
was responsible for the corporate enterprise systems, which include Windows NT
4.0 servers and Novell 4.x servers. Manage of support staff, Internet and
Intranet systems. Maintain budgets, monitor of support accounts from Microsoft
and Novell. Management of support engineering teams, Incident Manager for all
issues.
Sentinel Technologies Inc. Tempe, AZ 4/1998 – 11/1998
Consultant
I
was responsible for all Project management. Lead designer for Enterprise system
design deployment/installations and development. I developed and designed
corporate level BackOffice solutions. Designed and deployed automated desktop
deployment solutions as well as Network infrastructures including DNS and WINS
solutions.
America West AirlinesPhoenix,
AZ1/1996 – 4/1998
Network Engineer
I
was responsible for the design and deployment for the entire corporation from 9
separate domains down to one on the Windows NT 4.0platform. Managed and
supported the upgrading of the corporate LAN/WAN infrastructurefrom Token Ring
to Ethernet. I designed and support the installation of the Enterprise Network
at America West Airlines.
Coactive Systems Inc. Phoenix, AZ5/1995 – 1/1996
Senior Network Engineer
I
was the Senior network engineer at Coactive Systems, responsible for system
design, integration, installation, project management and sales small to medium
business solutions.
Hardware
and Software/Process experience
4
Years Agile project management with Scrum
3
Years SharePoint end user and administration
6 years Windows NT Server 3.5, 3.51, and 4.0
3 years Novell Operating System 3.11, 3.12, and
4.x
4
years Compaq Server and Desktop hardware. Compaq Insight manager.
2 years Seagate Backup
Exec 6.1, 6.11 and 7.0
10 years’ experience
working with Analog and Digital data acquisition equipment
·
Watanabe
analog recordershttps://docs.google.com/uc?id=1Q7lsto9gitdtbzhgb4Bp9CCP_B_t1S3T&export=download
·
Ono-S
ki
frequency analyzers
·
HP
analyzers and signal generators
·
HP
Digital recorders
·
Bruel
& Kjaer sound equipment
·
Zonic
vibration and noise analyzer
·
Various
sound, pressure and motion sensors
Education
May
– 2001
Microsoft Certified
System Engineer MCSE Windows 2000
ITIL certification
August
– 1998
Microsoft Certified
System Engineer MCSE
June
- 1994
Novell Certified
NetWare Engineer CNE
May
- 1990
Bruel & Kjaer – Sound Level
Equipment and Grounding Certification
March
- 1985
Major – Electronics
Technology
March
- 1984
Major – Basic
Electronics
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