Office Team Administrative Staff Sample Resume Format in Word Free Download -->

Office Team Administrative Staff Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Michelle Voss
E-MAIL:  michelle.v57@gmail.com
TEL: 971-610-2024

                                              TECHNICAL SKILLS
OS/Platforms: Windows XP, Windows Vista and Windows 7, Mac OS X, Server 2008
Software Applications: Microsoft Office Professional Suite, VM Ware Workstation, Microsoft Outlook, Norton Ghost and Antivirus scan, Remedy, CCHD, McAfee Virus Scan, Acronis, 
L applications that include basic Dream Weaver processes, Internet Explorer 6 and Higher, Some Active Directory Services. Deployment services (WDS).
Hardware Knowledge: Motherboards, Processors, Video Cards, Network Cards, Desktop and Server Cases, Routers, modems, Printers and Hard drives with RAID set up 0, 1,5,10.
Protocols: TCP/IP, DNS, DHCP.

  • More than five (5) years professional experience in PC hardware maintenance.
  • More than five (5) years’ experience in Hardware and Software Troubleshooting
  • Exceptional knowledge of Windows XP, Vista and Windows 7, and RAID setup 0,1,5,10
  • Ability to diagnose operating system issues and Resourceful in researching solutions
  • Ability to communicate effectively with others and extensive Customer service training
  • Ability to work cooperatively with colleagues and staff at all levels        
  • Self-starter with the ability to work with limited supervision       
  • Varied and versatile IT industry Training.
      
                                                      EXPERIENCE

OFFICE TEAM ADMINISTRATIVE STAFFING.  Fredrick, MD       May 11 to Present
Technical Support: Provided configuration support and upgraded software and hardware components on multiple environments. Identified root cause of recurring operational problems and executes necessary procedures to eliminate possibility for recurrence. Exhibited extensive knowledge in web page design with the use of HTML, CSS and PHP. 

CAPITOL HOUSTEL Inc. Washington, DC                                            Jan. 07 to May11 
Help Desk Tier 1: Responsible for Designing, building and Maintaining specific PC standards for all of our clients. Provided configuration support and upgraded software and hardware components for customers.  Demonstrated a competency in specific web development skills in the areas of coding, validation, user interface, and Dreamweaver.  Evaluate the numerous tools available to create a web site and select the appropriate tools for the specific situation.

VISA INTERNATIONAL DPS.  Owings Mills, MD                                  March 05 to Nov. 06 Customer Service Agent/Fraud analyst: Trouble-shooting most visa products such as Visa Gift cards, Wachovia Visa Buxx cards, Debit, Credit and Business cards. Provided efficient online technical support, for users such as clients who processed payments through the secure database.  Ensured a prompt and accurate resolution to any system issue presented to me by my employer, colleagues and clients concerning all visa related concerns.



Michelle Voss
E-MAIL:  michelle.v57@gmail.com
TEL: 971-610-2024

ACHIEVEMENTS AND ABILITIES
  • Update, install, configure, and maintained users’ desktop/laptop hardware, software, and related peripherals according to prescribed standards.
  • Assist Systems Administrators with network support in a Windows domain environment.
  • Demonstrate a competency in specific web development skills in the areas of coding, validation, user interface, and Dreamweaver.
  • Apply the skills of effective communication, time management, problem solving, and client management, as they plan and produce a Web site.
  • Experience in configuring and troubleshooting wireless connectivity and desktop/laptop imaging and deployment with Symantec Norton Ghost and WDS.
  • Troubleshooting workstation network connectivity issues
  • Experience with Remote Access troubleshooting, including Remote Desktop Connection, and experienced working with users who possess various technical skill levels.
  • Assist in setting up and maintaining domain controllers and group policies for users and groups in Windows server 2008 environment.
  • Basic experience with router and switch setup and maintenance of LAN, VPN and WLAN.
  • Apply and adhere to appropriate technical security policies to ensure that the Firms environment is secure.
  • Answer Helpdesk calls in reference to computer issues in the call center and responded as soon as possible.
  • Perform daily database backups and tape changes and hard drive replacements.
  • Customize and build personal computers for individuals as well as building computers per company requirements for Firm.
  • Make updates to the internal website through the use of Microsoft front page and other Microsoft programs.
  • Update seating chart with PC Workstation numbers, phone extensions, training room stations, and administrative desk.
  • Audit and document PCs, Headsets, Phones, and all other PC Hardware Inventory.


                                                           EDUCATION & HONORS
IMSU                                                                                                      June 2003
Bachelors of Science: Computer Science
New Horizons Baltimore Computer Learning Center                     November 2010
  • Comptia A Plus (220-701) A+ 2005 and Retraining (2010)
  • MCDST Microsoft Certification Desktop Support 2005
  • Interconnecting Cisco Network Devices Level 1 (ICND1) (640-822) (40 Hour Class)



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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