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Sushama Biswas

E-mail: sushama.b44@gmail.com                                                                  

Phone: 735 720 3521 / 320 720 9100

Summary

Instructional Designer with 7 years of experience into e-learning training program design, development and implementation. Expertise in designing and developing instructional course material for CBTs, WBTs and ILTs utilizing the ADDIE, rapid prototyping and adult learning methodologies.  

Experience in working with the training operations and delivery teams.

Worked in BFSI, IT and Telecom Sectors.

Work experience

Currently volunteering for a non-profit organization called e-learning for kids which is dedicated towards providing free e-learning for kids across the world. (http://e-learningforkids.org )

Karvy Stock Broking Limited, India

Nov 2007- December 2011               

                               

Manager:                                               e-learning and Design

Responsibilities:

¨   Collaborated with SMEs/ cross functional teams/business analysts to identify training needs and thereby determined course objectives, design aspects and timelines.

¨   Created story boards to be used as blueprint instructions for graphic designers/ animators and developers to develop program elements.

¨   Prepared interactive training content based on ID methodologies.

¨   Recorded and edited voiceovers.

¨   Analysed bugs to identify improvement plans in storyboard production and review process.

¨   Tested the courses for their learnability, functionality, efficiency and usability before their release.

¨   Evaluated the courses as per their learning objectives post release.

¨   Designed and created branding templates.

¨   Designed and implemented an in-house LMS.

¨   Was responsible for proof reading and uploading content on the learning portal.

¨   Created online assessments and evaluation mechanisms for employees after ILTs.

¨   Converted ILTs into virtual content.

¨   Developed software simulations using Captivate.

¨   Was responsible for reporting monthly, quarterly and annual e-learning MIS to the senior management.

¨   Was responsible for maintaining relevant training documentation along with their version histories and QMS procedures.

Team Member:                    Training Operations and Delivery

Responsibilities:

¨       Participated in the study of non-compliances in the business and thereby training need analysis and identification.

¨       Was an auditee for ISO 9001:2000 Surveillance Audit, ISO 27001 (BS7799) Surveillance Audit.

¨       Delivered ILT modules like Communication Skills, Time Management, Presentation Skills, Customer Service Orientation, Telephone, email and workplace etiquette, MS Word and MS PowerPoint.

Mahindra Satyam, India

August 2005-August 2007

Senior Executive:                                Content Development, Learning and Development.

Responsibilities:

¨       Designed curriculum for the fresh software engineers as a part of their 12 week entry level training.

¨       Designed and developed training kits for ILTs which included faculty guides, participant’s workbooks, quick reference guides and the delivery presentations.

¨       Analysed & ensured training effectiveness.

¨       Was also a member of the vendor management team.

¨       Participated in event management on cultural fests and team outings.

¨       Delivered modules on Team Building (Out bound program), Presentation Skills, Business etiquette, MS office fundamentals and Oracle 9i.

Notable achievements

¨       “Cash award/ Pat on the Back” for designing efficient & successful content within tight timelines.

¨       “Roll Of Honour” certificate for efficient learning plans.

¨        Was the process owner of Internal Faculty Reward System (IFRS) for encouraging internal employees to contribute towards organizational training.

Aishwarya Telecom Pvt Ltd., India

November 2004 – August 2005  

       

Executive:                                             HR, Training and Development.

Responsibilities:

¨       Was responsible for orientation, induction, and training of new employees.

¨       Was responsible for designing and creating training modules and materials, testing the same for effectiveness and implementing / releasing them.

¨       Scheduled learning meetings and conferences.

¨       Took various initiatives for internal branding of the training department.

¨       Provided training and guidance to Sales Executives.

¨       Maintained a log on all training infrastructure.

¨       Took training Sessions on personal grooming and etiquette.

¨       Participated in designing, structuring & planning of processes, policies, procedures in HR operations.

¨       Wrote job descriptions and was a part of manpower planning.

Certifications and Workshops Attended:-

¨       Certified e-learning Instructional Designer from ASTD.

¨       Certified Instructional Designer from Tech Total Systems, India.

¨       Green Belt Six Sigma Certification on Training Need Identification in Karvy.

¨       Train The Trainer                                      

                 Exclusive for trainers to identify different learners and Learning methodologies.

¨       MS Excel certification from Aptech Computer Education.

Skills:-

¨       Development & Authoring tools:               Captivate*, Articulate*, Flash and Course lab.   

¨       Image Editing Tools:                                   Photoshop, MS Paint* and MS Visio.

¨       Audio tools:                                                  Audacity*

¨       Screen Capturing tools:                 SnagIT*, Camtesia

¨       MS Office suite:                                             Power Point*, Word*, Excel

¨       Operating Systems:                                       Windows 95/98/NT/2000/XP

¨       Languages:                                                     C, C++, HTML                    

¨       Databases :                                                     Oracle 9i , PL/SQL

“*” Indicates expert level

Education Profile:-

¨       PGDBA (HR) from Symbiosis, Pune in 2010.

¨       B.E in Computer Science from Bijju Patnaik Technical University, Orissa in 2003.

¨       Intermediate from C.B.S.E Board, Delhi in 1999.

¨       Matriculation from C.B.S.E Board, Delhi in 1997.

Personal Profile:-

             Date of Birth:                                                            13^th April 1984

                Residence Address:                                                3024 Downing St.  

Apt No. 20213, Colorado

Atlanta, SA – 40215

               

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