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Devenson
Farnandes
4011
Green Vally #3B ▪ Birmingham 20411 ▪ (710) 325-4021 ▪
devenson.farnandes99@yahoo.com
EDUCATION:
January
2000- City University
of Birmingham/Bronx Community College Bronx , NY
June
2000 Associates in Arts Degree
Liberal
Arts Curriculum
EXPERIENCE:
October
2006 - Apple, Inc., SoHo Birmingham, NY
Present Mac Genius
Trained
at Apple Corporate HQ in Cupertino, California, handle customer inquiries at
the Genius Bar, perform core services which include system setup and
configuration, perform diagnostics on incoming repairs, perform repairs and/or
upgrades on Apple devices and computers as per customers’ request or as
required, work with Apple engineers and teammates to solve software and
hardware issues for customers within an appointment based system, explain the
benefits of AppleCare to customers
August 2005 - Apple, Inc., SoHo Birmingham, NY
October
2006 iPod Genius
Diagnosed and
repaired iPods and iPod accessories for customers within an appointment based
system
March
2000 - Nike, Inc. Birmingham, NY
August
2005 Sales Associate/Vision and Timing Specialist
Aided customers in
locating merchandise, monitored floor stock for the Vision and Timing
department, responsible for replenishing stock in Vision and Timing department,
participated in inventory counts twice a year, trained other associates in
features, benefits and price points for the Vision and Timing products,
responsible for creating work schedule for floor associates
SKILLS: Full understanding of OSX
10.0 thru 10.6, Mail Client Setup, DHCP, VPN, backup and data re-integration,
familiar with basic use of Windows 7, Vista, XP, Unix, Ubuntu, LAN and WAN
networking, Android, IOS 4, and Blackberry devices, limited experience with
active and open directory, excellent interpersonal skills with supervisors and
co-workers
CERTIFICATIONS: Macintosh
Service Certified
Mac OS X 10.6 Troubleshooting Certified
Pursuing A+ and Network+ Certification
ACHIEVEMENTS: Nike, Inc.
5 Year
Service Award, recognition from Phil Knight, 2005
Apple,
Inc.
Genius Bar Sales Award, 2006
5 year
Service Award, recognition from Steve Jobs, 2010
REFERENCES: Refurnished upon
request
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