IT Support Technician Sample Resume Format in Word Free Download -->

IT Support Technician Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Mia Chandler

309  Valley Drive, Byhalia, MS 38001
(901) 484-1230
maya@yahoo.com
  
     
IT Support Technician   

Networking models, physical media, data movement involving TCP/IP, IPX/SPX, NetBIOS/NetBEUI, and IPV6. I have excellent communication and problem solving skills and am able to work independently. I also have strong experience with Windows Servers and Linux operating systems. I am able to understand computer hardware and other operating system’s functions.
     
Professional Certifications include:   
     
* MCSA (Windows Server 2003)      
* Microsoft Certified Professional
* CompTia A+         
* CompTia Network+   
* CompTia Security+         
* CompTia Linux+        
           
Technical Experience   

Operating Systems   
* Experienced in Windows 7, Windows Vista, Windows Server 2000/2003, Windows XP Pro and Home, Windows 2000 and Windows 2000 Server, Windows 95/98/Me, and Windows NT. (Implementation, administration and security of Microsoft LAN/WAN networks.) Also have experience in Linux operating systems.   
     
Applications   

* Experienced in Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook, Project and Access), Lotus Notes, SQL Server setup, and Photoshop, InDesign and Illustrator setup. I am familiar with hospital software such as Epic, Hyland OnBase, McKesson, Citrix, and Mysis.  
     
Additional Knowledge and Experience   

* Knowledge of routers, switches, bridges, MAU's, PBX, servers, TCP/IP, Ethernet.   
* Troubleshooting and disaster recovery procedures   
* Experienced in project management, problem solving, and I am easily trainable.   
* Class B CDL with Air Brakes endorsement.   
* General knowledge of Memphis and surrounding areas.   
* Lotus Notes and Domino Server experience.   
* Extensive knowledge of Microsoft Windows and Microsoft Office.   
* Made backup images of hard drives for future installation.   
* DNS and DHCP skills.   
* Able to help customers with any problems they may have.   
* Can troubleshoot and resolve LAN issues.      


   
Relevant Experience  

February 2010-July 2011
Basic Information Technology Solutions
East Peoria, IL 61611

§   Working with hospital field services using HP Service Desk and VMWare Service Manager.
§   Repair HP and Lexmark printers, laptops, computers, mobile devices and software.
§   Assist end users with any problems related to printers, laptops, computers, and software.
§   Completed relocation projects in a timely manner.
§   Reimaged computers and installed needed applications for new deployments.



June 2009-August 2009
Neil’s Appliances
Pekin, IL 61554

*Delivered and installed various appliances and electronics
*Unloaded trucks to warehouse and kept warehouse restocked
*Insured accurate delivery of merchandise

February 2009-May 2009
K-Force
Tampa, FL

*Data migration, PC deployment
*ACT!  & FACT
*Troubleshoot hardware and software issues                                                                                               
  
 Nov. 2007-Dec.2009                                                                                              
Sedona Staffing                                                                                                                                     Peoria, IL   
     
* General labor including warehouse work, forklift experience.   
* Packaging materials for shipment.   
* Picking up products from distributors.
 * Unloading and loading trucks with forklift.      
* Keep parts room stocked and order when necessary.   
* Pick up parts from distributors as needed.      
  
  
   
Aug. 2007-Nov. 2007                                                                                               
Self Employed     
Peoria, IL   
                                                                                                                                       
    
* Installed and maintained Windows Vista and Windows XP operating systems.               
* Replaced hard drives, video cards, sound cards, and other components.   
* Increased knowledge of various Linux operating systems.   
* Ensured Windows operating systems had the latest security updates.   
* Enhanced security by installing software such as firewalls, anti-virus, and anti-spyware software.   
* Installed and configured Microsoft Office software.      
     

May 2007-Aug. 2007
Desktop Support                                                        
Agri-Business Solutions                                                                                                                         Peoria, IL   
     
* provided end user support for computers, laptops, and peripherals.   
* Setup a Software Update Server.   
* Helped the network administrator with daily tasks.   
* Installed Microsoft Windows and Office products. Used on a daily basis.   
* Replaced hard drives as necessary.   
* Repaired LAN issues.   
* Worked with customers to resolve problems.   


     
May 2005-April 2007         
Facilities Manager                 
New Horizons Computer Learning Center                                                                                                Peoria, IL     
  
* Obtained skills necessary to implement, design, and secure a Microsoft LAN or WAN.   
* Demonstrated the ability to setup a DHCP, DNS, or WINS Server.   
* Replaced computer components and installed required software.   
* Enhanced my knowledge of installing and maintaining Microsoft Windows and Microsoft Office.   
* Learned necessary skills to work in an Active Directory environment.   
* Configured Lotus Domino and Lotus Notes for classes.   
* Expanded knowledge of public key infrastructure and encryption.   
* Gained knowledge about installing and configuring Linux operating systems.   
     

Aug. 2004-Apr. 2005   
 Contractor                                          
Smartsource      
Chicago, IL   
     
* Various technical jobs repairing computers.   
* Repaired Microsoft Windows and Office installations.   
* Checked for LAN connectivity and any hard drive issues.   
* Installed Lotus Notes on new computers and transferred saved mail..   
* Consulted with customers to confirm project completeness.   
     

Aug. 2003-Mar. 2004
 Contractor                                                   
 K-Force         
Tampa, FL
     
* Transferred Lotus Notes files from old computers to new ones.   
* Configured Lotus Notes to ensure it operated correctly.   
* Inspected LAN cables and network configuration.   
     

Sep. 2002-Jul. 2003
 Contractor                                    
 Teksystems      
 Chicago, IL
     
* Replaced LAN cables at switch for a cellular phone company.   
* Cleaned and organized warehouse.   
* Provided support for any computer problems.


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