Mia Chandler
(901) 484-1230
maya@yahoo.com
IT Support Technician
Networking models, physical media, data movement involving TCP/IP, IPX/SPX, NetBIOS/NetBEUI, and IPV6. I have excellent communication and problem solving skills and am able to work independently. I also have strong experience with Windows Servers and Linux operating systems. I am able to understand computer hardware and other operating system’s functions.
Professional Certifications include:
* MCSA (Windows Server 2003)
* Microsoft Certified Professional
* CompTia A+
* CompTia Network+
* CompTia Security+
* CompTia Linux+
Technical Experience
Operating Systems
* Experienced in Windows 7, Windows Vista, Windows Server 2000/2003, Windows XP Pro and Home, Windows 2000 and Windows 2000 Server, Windows 95/98/Me, and Windows NT. (Implementation, administration and security of Microsoft LAN/WAN networks.) Also have experience in Linux operating systems.
Applications
* Experienced in Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook, Project and Access), Lotus Notes, SQL Server setup, and Photoshop, InDesign and Illustrator setup. I am familiar with hospital software such as Epic, Hyland OnBase, McKesson, Citrix, and Mysis.
Additional Knowledge and Experience
* Knowledge of routers, switches, bridges, MAU's, PBX, servers, TCP/IP, Ethernet.
* Troubleshooting and disaster recovery procedures
* Experienced in project management, problem solving, and I am easily trainable.
* Class B CDL with Air Brakes endorsement.
* General knowledge of Memphis and surrounding areas.
* Lotus Notes and Domino Server experience.
* Extensive knowledge of Microsoft Windows and Microsoft Office.
* Made backup images of hard drives for future installation.
* DNS and DHCP skills.
* Able to help customers with any problems they may have.
* Can troubleshoot and resolve LAN issues.
Relevant Experience
Nov. 2007-Dec.2009
* General labor including warehouse work, forklift experience.
* Packaging materials for shipment.
* Picking up products from distributors.
* Keep parts room stocked and order when necessary.
* Pick up parts from distributors as needed.
Aug. 2007-Nov. 2007
* Installed and maintained Windows Vista and Windows XP operating systems.
* Replaced hard drives, video cards, sound cards, and other components.
* Increased knowledge of various Linux operating systems.
* Ensured Windows operating systems had the latest security updates.
* Enhanced security by installing software such as firewalls, anti-virus, and anti-spyware software.
* Installed and configured Microsoft Office software.
May 2007-Aug. 2007
* provided end user support for computers, laptops, and peripherals.
* Setup a Software Update Server.
* Helped the network administrator with daily tasks.
* Installed Microsoft Windows and Office products. Used on a daily basis.
* Replaced hard drives as necessary.
* Repaired LAN issues.
* Worked with customers to resolve problems.
May 2005-April 2007
* Obtained skills necessary to implement, design, and secure a Microsoft LAN or WAN.
* Demonstrated the ability to setup a DHCP, DNS, or WINS Server.
* Replaced computer components and installed required software.
* Enhanced my knowledge of installing and maintaining Microsoft Windows and Microsoft Office.
* Learned necessary skills to work in an Active Directory environment.
* Configured Lotus Domino and Lotus Notes for classes.
* Expanded knowledge of public key infrastructure and encryption.
* Gained knowledge about installing and configuring Linux operating systems.
Aug. 2004-Apr. 2005
* Various technical jobs repairing computers.
* Repaired Microsoft Windows and Office installations.
* Checked for LAN connectivity and any hard drive issues.
* Installed Lotus Notes on new computers and transferred saved mail..
* Consulted with customers to confirm project completeness.
* Transferred Lotus Notes files from old computers to new ones.
* Configured Lotus Notes to ensure it operated correctly.
* Inspected LAN cables and network configuration.
* Replaced LAN cables at switch for a cellular phone company.
* Cleaned and organized warehouse.
* Provided support for any computer problems.
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