IT Support Professional Sample Resume Format in Word Free Download -->

IT Support Professional Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
OLIVIA MENDEZ

309 Victoria Road· Springfield, VA 22001
Phone: 571-527-9876 / E-mail: olivia@cox.net

 


HelpDesk SUPPORT TECHNICIAN / TECHNICAL Support / IT SUPPORT Professional
System Maintenance & Troubleshooting / Customer Service & Support / Testing and Server Maintenance/Upgrade /
Information Management / Installation and Testing on New Software / Security Clearance Candidate
                                                                                                                               
QUALIFICATIONS PROFILE

Technically Proficient IT Helpdesk Support Professional with strong academic and work credentials. Career-minded individual with dynamic experience contributing research- and solutions-focused results. Dedicated, analytical self-starter with strong attention to detail. Key strengths include:
  • Ability to work in a fast-paced, dynamic environment
  • Ability to independently analyze and resolve technical problems
  • Fundamental knowledge of Windows-based systems
  • Experience configuring computer hardware, including printers, wireless/broadband cards, routers, and switches
  • Outstanding abilities working independently or as part of a team
  • Consistent display of the tenacity and perseverance to shepherd a project through to completion
  • Working knowledge and experience with operating hardware and software, and database development and maintenance
  • Strong planning, organizational and communications skills
  • Professional attitude and commitment to providing high-quality service
 


PROFESSIONAL EXPERIENCE

Help Desk Associate/Dispatcher                                                                                                                                                                Dec 2004 to Present

Radley Acura


  • Relocate, install and troubleshoot computer hardware and printers
  • Maintain personal computer systems
  • Respond to on-site user requests
  • Repair computer systems/hardware/software
  • Evaluate/assess problems
  • Support/maintain user account information
  • Monitor/update/change passwords
  • Provide user rights/access
  • Install new/enhanced systems/hardware
  • Help maintain and trouble shoot issues on the servers and network
  • Ensure excellent customer service
  • Efficiently respond to and resolve client concerns.
  • Make recommendations to management for resolution of recurring customer processing incidents


COMPUTER SALES SUPERVISOR                                                                                                                                                       Oct 2003 to Dec 2004

Best Buy, Inc.


  • Provide coaching and guidance to team in problem-solving situations to assist in the development their skills and maximize their effectiveness
  • Assist sales representatives in developing long term and daily territory plans that optimize time and resources
  • Ensure profitability through correct use of store systems/processes
  • Maintain expert knowledge of all products in the computer department
  • Maintain inventory of PCs
  • Act as liaison with internal and external customers allow with support departments contacts to resolve issues and improve overall customer satisfaction levels
  • Ensure friendly, fast and accurate processing of all Best Buy customer transactions
  • Responsible for research and recommend courses of action and solutions

AUTOMOTIVE SERVICE TECHNICIAN                                                                                                                                             Oct 2000 to Oct 2003

Brown’s Honda


  • Perform computerized diagnostic testing to troubleshoot complex engine, mechanical, or electrical problems
  • Perform preventive maintenance duties to include state and emission inspection and servicing
  • Diagnose and repair engines, brake systems, manual and automatic transmissions, and differentials
  • Compare the readouts from computerized diagnostic testing devices
  • Oversee Pre-delivery inspection on new vehicles
  • Ensure high Customer Satisfaction Index (CSI)
  • Responsible for efficiently addressing customers needs and concerns

 


EDUCATION
Associate of Science in Computer and Electronics Engineering Technology, 2005
ITT Technical Institute, Springfield, Virginia


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