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IT Specialist Sample Resume Format in Word Free Download

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Alisen Dudziak
P.O. Box 11240
                                                                                         Brick, SA 60142                                                  
(910) 523-4021
Alisen.dudziak55@gmail.com
 

Qualification Summary
Three years of hands-on experience with computers and technology and an asset to any work environment due to organization, professional skills, motivation to learn, and positive attitude. Almost two of these years have been dedicated to working in IT at Northern Arizona University.

Education                                                                                        Graduation Date: Dec 2011
Northern Arizona University                                                                                           GPA: 3.4
B.S.B.A. in Computer Information Systems
Coursework:
  • Database systems administration
  • Networking
  • Object-oriented systems analysis
  • Operating systems administration
  • Web application modeling
B.S.B.A. in Management
Coursework:
·         Writing a business plan from start to finish
·         Working in teams
·         International management
·         Learning about logistics and operations

Experience
Program in Intensive English      
IT Specialist                
Flagstaff, AZ                Apr 2010-Present
Responsibilities:
  • Provide technical assistance and training to system users
  • Resolve problems and if the answer is not known, research it online
  • Install and troubleshoot hardware and software
  • Maintain Readerware database by installing the software on the necessary computer and updating the database with our new books
  • Document all solutions so that an end user can easily understand the steps to fix a similar problem in the future
  • Update and enforce group policy
  • Image computers using Ghost Solution Suite
  • Set up servers to share printers or applications over the network
  • Learn about and implement IT best practices
  • Check ticket system frequently to look for new tickets and resolve the issue in a timely manner
  • Assist with hardware purchasing decisions
The W.A. Franke College of Business                                                                     Flagstaff, AZ
Lab Aide/Supplemental Instructor                                                                      Jan 2010-Sept 2010
Responsibilities:  
  • Create multiple virtual environments in Linux and Windows used by 40 junior and senior level CIS students for studying operating systems concepts and technologies
  • Create master images to be used for cloning
  • Acquire a better understanding of DHCP by using it to assign addresses
  • Maintain the Citrix XenServer virtual platform
  • Assist professor during class
  • Help students with any questions they may have over the material and labs

College of Arts and Letters                                                                                        Flagstaff, AZ
Support Systems Analyst Intern                                                                            Aug 2009-Apr 2010           
Responsibilities:
  • Ensure that all hardware is working properly
  • Join computers to an Active Directory domain.
  • Image computers using Symantec Ghost either from an external hard drive or over the network
  • Rebuild computers and swap out parts
  • Assist faculty and staff with technological issues
  • Maintain two computer labs of approximately 30 computers each
  • Maintain security solutions on faculty computers

NACOG Head Start                                                                                                    Flagstaff, AZ           
MIS Intern                                                                                                           Nov 2008-Apr 2010
Responsibilities:
  • Troubleshoot hardware and software
  • Image computers using Acronis and change necessary settings for the end user
  • Visit field sites to install software and hardware such as computers, printers, and fax machines
  • Administrate a Microsoft Exchange Server for email
  • Assist with any Microsoft Office or other application problems
  • Help understand and fulfill teachers’ and students’ technological needs

Activities
Pi Beta Phi Fraternity
Chapter Correspondent                                                                                        Jan 2009-Dec 2009
Historian                                                                                                               Jan 2010-Dec 2010
Vice President of Membership                                                                            Jan 2011-Dec 2011
Responsibilities:
  • Facilitate communication between members of the house
  • Maintain a record of all events and activities and know history of the chapter
  • Prepare chapter for and oversee recruitment, maintain chapter morale, keep our high retention rates, assist seniors with transition to alumnae status, and help the new members integrate into the chapter.

Pi Sigma Epsilon Business Fraternity
Vice President of Administration                                                                       May 2010-Dec 2010
Vice President of Human Resources                                                                   Dec 2010-May2011
Responsibilities:
  • Help local businesses with marketing and networking, improve professional skills, record meeting minutes, submit all paperwork on time and in the correct format
  • Host recruitment activities and keep in contact with new members.

Professional Experience
BizBlock                                                                                               Northern Arizona University
Spring 2010                                                                                                                    Flagstaff, AZ
Description: An upper division business course that integrated marketing, management, and business communication topics.         
·         Conducted extensive market research
·         Completed a 40 page business plan
·         Learned and used concepts of effective teamwork
·         Prepared and gave a professional presentation on the business plan
                                                                         
FCB Job Shadow                                                                                       MSS Technologies, Inc.
March 14-15 2011                                                                                                                        Phoenix, AZ
Description: An opportunity to shadow the CEO, Michael Hawksworth, for two days.
  • Witnessed the preliminary negotiations with a potential partner
  • Listened in on their biweekly financials meeting
  • Helped host a conference for their E-Business Suites team to brainstorm their possible means of growth

Awards
Bruce Leadbetter Scholarship                                                                          Fall 2009-Spring 2010
Management Area Scholarship                                                                         Fall 2010-Spring 2011
NAU Student Philanthropy Scholarship                                                            Fall 2010-Spring 2011

Skills
·         Experience with Linux/UNIX environments specifically Fedora, Red Hat, and Ubuntu
·         Experience with Windows Server 2003, Server 2008, XP, Vista, 7
·         Imaging computers using a variety of techniques and software
·         Familiarity with HTML, XML, and SQL
·         Proficiency in documentation
·         Customer service
·         IT best practices
·         Teamwork




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