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ú
Oversaw the successful upgrade
of Exchange 2000 to 2003, along with the installation
of Exchange 2000 both locally and remotely.
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IT Operations Supervisor
Overview
Astute, highly accomplished,
diligent, and technically sophisticated professional, offering more than 12
years of success in directing the overall aspects of IT operations, systems, and network
administration, combined with Microsoft Exchange experience; Equipped with
proficiency in executing more than 80 physical and virtual Windows servers and
more than 30 HP/3Com network switches. Armed with extensive background in
technical operations, server, telecommunication, and JDE CNC expertise,
combined with proven adeptness in managing the implementation and upgrading
various complex projects across a global origination.
Summary of Qualifications
CORE COMPETENCIES
Network Installation and
Administration
Computer Security Configuration
System Implementation and
Maintenance
Software and Hardware
Installations
Project Management and Operations
Technology Needs Analysis
Technical Support and
Troubleshooting
Leadership, Training, and Staff
Development
Customer Service and Relations
Quality Standards and Regulatory
Compliance
SQL DBA
Resource Management
EMC SAN/NAS Administration
Exchange Deployment and
Administration
TECHNICAL SKILLS
HOST PLATFORMS: Intel/SQL
CLIENT PLATFORMS: Web
Architecture (JAS) with Web Sphere Application Server version 5 and 6.1
SERVER OS: Windows Server 2000,
2003, 2008, and 2008 R2
DESKTOP/LAPTOP OS: Windows 98,
XP, Vista, and 7
SQL: SQL versions from 6.5 thru
2008, Administration of all SQL database servers at the Lindt Stratham site
including specking out and configuring hardware to ensure proper performance of
the databases as well as monitoring and controlling user access as well as
other databases administration tasks.
Microsoft OFFICE: 97, 2003, XP,
and 2007
BACKUP EXEC Versions: 8, 9, 10,
11, and 12.5
SYMANTEC ANTI-VIRUS: 8, 9, 10,
and 11
EXCHANGE: 2000 and 2003
EMC SAN/NAS CX340/NS40G:
responsible for all administrative and maintenance tasks.
Brocade DS-4400 FC switches:
responsible for all management and zoning tasks.
JDEdwards Enterprise One Versions:
8.10, 8.9, 8.12, 9.0, Xe, B733, and B732
®
Adept at identifying and
resolving barriers to drive business priorities down to IT
operations/engineering to improve efficiency, productivity, and business
processes toward successful attainment of organizational goals.
®
Demonstrate
exceptional organizational expertise, keen attention to detail, and extensive
leadership and interpersonal skills to develop motivating, positive team
environments.
®
Known for
exceptional record of performance in obtaining organizational goals and
objectives consistently.
®
Possess
strong business acumen and relationship-building abilities; able to direct and
motivate cross-functional teams.
Career Highlights
Full Hardware Lifecycle Management
ú
Researched, recommended, and implemented new hardware purchases in
adherence to project specifications.
ú
Planned, orchestrated, and budgeted the replacement of end-of-life
equipment, including servers, desktops, laptops, network infrastructure,
Symbol/Motorola handheld wireless devices, SAN/NAS, and telecommunications
equipment.
Full Software Lifecycle Management
ú
Diligently managed the analysis and proposals of new development and
existing core software solutions upgrades; proactively participated in test
planning and implementation to ensure minimal downtime.
ú
Significantly improved resource utilization and reduced cost through
implementation of Microsoft Virtual Server environment.
Full Network Management
ú
Prepared and carried out the implementation of the entire aspects of
network systems, including VLANS and routing through HP and 3Com switches
application across 2 server rooms and more than 15 wiring closets and cabinets.
ú
Designed, developed, and enforced the installation of additional four new
building networks on a 78-acre campus; implemented Microsoft ISA Server VPN to
provide remote users with remote certificate based access.
Windows Domain Management
ú
Led the integration and maintenance of security access to all network
resources.
ú
Handled and completed the file and directory of Access Control Lists of
Active Directory users and groups based on company policies; spearheaded the
creation of user IDs, Groups, and Active Directory group policies.
Exchange Management
ú
Oversaw the successful upgrade
of Exchange 2000 to 2003, along with the installation
of Exchange 2000 both locally and remotely.
ú
Rendered second-level support to all
Exchange to local IT staff in 15 subsidiaries worldwide.
Backup and Recovery
ú Planned,
created, and executed D2D2T backup by applying Backup Exec and Cybernetics
D2D2T solution.
ú Ensured that
all data and applications were backed up through configuration and maintenance
of solution.
Desktop
Support
ú Applied
dynamic leadership skills in supervising the desktop support staff to ensure delivery
of high-level customer service and efficient use of resources.
ú Strategically
identified and resolved tracking-related support issues by researching and
implementing Track-IT! Help desk ticketing software.
Professional Experience
Lindt & Sprungli, Various Locations | 1999–Present
IT Operations Supervisor
Windows
Project Experience:
Lindt
& Sprungli USA
ú Spearheaded
the integration of separate domains into a single forest with child domains
while upgrading Windows NT4 domain to Windows 2000 domain.
ú Expertly
advanced 2000 domain to 2003 domain for all US, Canada, and Australia sites;
initiated various upgrades, which reduced downtime.
ú Closely
supervised and monitored the operations of all local Active Directory, DNS,
DHCP, and WINS, including configuration, design, and overall aspects of
security, from creating access policies to granting file and database access.
New
Infrastructure Implementations:
Lindt
& Sprungli USA, New 200,000 sq. ft. Warehouse and 100,000 sq. ft. Pack
Department Infrastructure
ú Proficiently
handled the development and implementation of a new network infrastructure
connecting the existing LAN to the new Pack Department and new warehouse with
additional eight new wiring cabinets and one new server room.
ú Conducted
extensive research for necessary hardware and cabling requirements; completed
and submitted a plan and budget for approval.
ú Maintained
ongoing and professional relationships with vendors and internal resources to
ensure adherence to timeline of the IT project.
Exchange
Project Experience:
Lindt
& Sprungli Group
ú Rendered
technical and hands-on support to Lindt & Sprungli Exchange implementation
and upgrade projects throughout entire sites, which included the design of the
environment to identify location of servers and process in routing email
throughout the organization; timeline planning; and communication of required
actions to individual local IT staff.
ú Spearheaded
all installations and upgrades in US, Canada, and Australia sites.
ú Assumed
primary role in troubleshooting systems and providing second-level support to
all sites.
JDE Project
Experience:
ú
Directed and coordinated ongoing Enterprise One 9.0 upgrading projects,
including the conversion from SQL 2000 to WebSphere 6.1 and SQL 2008(64bit) to
Windows 2008.
ú
Effectively leveraged expertise in Enterprise One 7.3.2, XE, B9, 810, and
8.12 in performing numerous upgrades and implementations, as well as with
multiple 8.98 tools release installations on Windows.
ú
Participated in the implementation of HTML Web Server and WebSphere;
installation of portal; as well as modification of port lets.
ú
Broadened thorough familiarity in troubleshooting, supporting, and tuning
up software as well as knowledge in web development client setup, WebGen
experience, and WebSphere 5. 6.
ú
Executed and performed Enterprise One Security Setup, including Roles and
Solutions Explorer Tasks, Task Filtering, Troubleshooting, and Support.
ú Gained in-depth knowledge
in Multi-Foundation, ESUs, service packs, software updates
(ASUs), tools release installations, and CNC tasks: OMW, transfer activity rules, OMW roles, and package builds/deploys, as well as object
promotion, and web generation.
ú
Expertly managed the execution of system availability improvement
initiatives and Enterprise One performance tuning.
Lindt
& Sprungli USA
ú
Contributed
technical expertise in the operation and update of JDE B9 to 9.0 and SQL 2000
to SQL 2008.
ú
Managed
the installation of WebSphere 6.1, configuration of JAS and server manager, as
well execution of overall JDE CNC support.
ú
Conducted
extensive research and implemented a videoconferencing solution to be used by
all Lindt & Sprungli sites as the standard for videoconferencing solution.
ú
Took
part in implementing LifeSize project in Stratham site which included planning
on how the systems would be accessed externally.
Lindt
& Sprungli Mexico
ú
Played
a pivotal role in the successful migration of JDE 810 hosted solution from
Switzerland to a hosted solution in United States, including recommendation and
configuration of appropriate hardware and installation of JDE 810 with SQL 2000
and WebSphere 5.0.
ú
Transferred
data and applications; assessed and deployed Go Live process to Mexico users.
ú
Held
responsible for administering all CNC support.
Lindt
& Sprungli Canada
ú Collaborated closely with
consultants in implementing a new installation of JDE 812 on Intel, SQL 2005,
and WebSphere 6.1, which was hosted in United States.
ú Held responsible for
administering CNC support.
Other Experience
Consultant,
Tek-Systems | Framingham, MA | 1998–1999
Dispatcher
/ System Administrator, Derry
NH Police Department | Derry, NH | 1993–1998
Professional Training
ú MCITP Server Administrator Certification, (Ongoing) / Expected Completion 2011
ú Configuring and Troubleshooting Windows Server® 2008
Active Directory® Domain Services | New Horizons Computer Learning Center,
Nashua, NH, 2011
ú Planning for Windows Server® 2008 Servers | NEW
HORIZONS COMPUTER LEARNING CENTER, NASHUA, NH, 2011
ú Configuring and Troubleshooting a Windows Server® 2008
Network Infrastructure | NEW HORIZONS COMPUTER LEARNING CENTER, NASHUA, NH,
2011
ú
3Com Switch
Management | 3Com Training Facility, Marlboro, MA, 2007
ú
3Com Wireless
Access Control Management | 3Com Training Facility, Marlboro,
MA, 2007
ú
Microsoft SQL
Server Administration | New Horizons Computer Learning Center,
Burlington, MA, 2006
ú
Microsoft Systems
Management Server Administration | New Horizons Computer Learning
Center, Nashua, NH, 2005
ú
Microsoft Exchange
2003 Administration | New Horizons Computer Learning Center,
Waltham, MA, 2004
ú
JD Edwards
Fundamentals and CNC Training | J.D. Edwards Training Facility,
Dallas, TX, 2003
ú
TCP/IP Fundamentals
| New Horizons Computer Learning Center, Nashua, NH, 1998
Education
Coursework in Automotive
Repair
Manchester Technical
Collage | Manchester, NH
Microsoft Certified Systems
Engineer NT (MCSE NT) Certification
New Horizons Computer Learning Center | Nashua, NH
Professional Affiliations
ú New
Hampshire Systems Engineering and Administration Technical User Group
(NHSEA-TUG) | Portsmouth, NH
ú IT-Road-Map
| Boston, MA
Activity
Treasurer, Derry Police Benevolent Association | Derry, NH
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