Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Sarah Wilson
309 Paxton- 2
North,
Calumet City, IL
6001
(773) 992-9876
Sarah.wilson99@yahoo.com
CUSTOMER SERVICE PROFESSIONAL
Profile
· More than 15 years’ successful experience in customer service and support
with recognized strengths in account maintenance, problem-solving and
trouble-shooting, staff support, and
planning/implementing proactive procedures to avoid problems in the
client/agent process.
· Possess solid computer skills.
· Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft
Word
· Ability to train, motivate, and supervise customer service employees
· A team player and quality Customer Service Professional
Synopsis of Qualifications
· Able to work independently or in a team setting
· Strong written and verbal communication skills
· Strong analytical skills with the ability to solve problems and act
decisively
· Proactive planning led to notable increase in morale in all departments
Employment
American Income Life, Chicago, IL
2008 - 2011
Insurance Producer
· Reviewed insurance applications to evaluate, classify and rate individuals
and groups for insurance
· Support reps in opening new accounts and upgrading existing
services/policies
· Assisting in the recruiting and training new hire agents
· Quickly and effectively solve customer challenges
· Compiled a list of prospective clients to provide leads for additional
business writing
· Maintain quality client records, constantly seeking new ways to improve customer
service
American General Insurance, Chicago, IL
2004 - 2007
Multi-line
Underwriter
· Accepted or rejected applications for commercial and personal lines of
coverage
· Completed all applications using a computer based underwriting system to
manage workflow
· Managed Multi-Line Middle Market accounts
· Reviewed company records to determine amounts of insurance in force on
single or group risk
· Authorized reinsurance of client policies
· Contacted policy holders to deliver and explain policy regulations
· Consulted policy holders on additions and changes/updates to policy
Education
Robert Morris University , Chicago, IL
Associates Degree:
In Business Administration with Concentration in Management
Imbler Training
Program , Chicago, IL (1999- 2000)
Insurance Licenses Obtained: Life, Health, Causality and
property
Kenwood Academy, Chicago IL (1995 Graduate)
Major: Communication
References
Furnished Upon Request
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