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Worell Martinez
Phone 320-725-5042

Worell.martinez.04@gmail.com

PROFESSIONAL SUMMARY

Information Technology (IT) Professional and SME with strong track record in disaster recovery planning and implementation in distributed environments. Extensive experience with Tivoli Storage Manager (TSM) server on the IBM AIX platform. Expertise spans installation planning & installation; customization; problem determination & problem source identification; systems administration, including upgrades and migrations. Skilled at managing performance, customer satisfaction issues, plus enterprise-wide backup implementations. Gifted team leader with 24/7 work ethic, driven to mentor peers and direct reports to get the job done. Distributed environments: AIX, Linux, HP and Sun UNIX, and Windows.

CERTIFICATIONS AND TECHNICAL SKILLS

·         IBM Certified Administrator - Tivoli Storage Manager V5.5 (2008)

·         IBM Certified Operator - Tivoli Storage Manager V5.5 (2008)

·         IBM Certified Deployment Professional - Tivoli Storage Manager V5.5  (2008)

·         IBM Certified Solution Advisor - Tivoli Storage (2008)

·         Grandfathered for all of the above as a result of helping Tivoli write certification tests on these subjects.

·         Named IBM Tivoli Subject Matter Expert (SME) of the month (August, 2008)

PROFESSIONAL EXPERIENCE

Independent TSM Consultant, Greenville, SC                                                            2010 – Till Date

Hewlett Packard (HP), Greenville, SC                                                                         2005 - 2010 

HP acquired EDS in 2008.

Technology Consultant III/ Ahold Account                                                                    

Served as Technical Lead/Project Manager for TSM server and client functions.

·            Served as core member of Critical Situation response team

·            Mentored and coached both a new USA team member, plus eight offshore (Malaysia) team members in daily TSM duties, upgrade processes, problem determination, problem source identification, and problem resolution

·            Wrote customized SQL searches, creating searches to support trending analysis in data backups and tape usage, creating other ad-hoc searches as needed. Also educated end users in data backup and restoration procedures.

·            Manage problem escalations involving TSM issues, including managing all USA distributed TSM disaster recovery planning & implementation

·            Supported two central servers, three remote servers, one lab server, and over 1,500 clients

·            Configured LAN-free server and client systems for large backups

·            Experienced with IBM 3494 tape library and 3592 J1A setup and use in an enterprise wide environment

·            Experienced with IBM 3584 tape library and 3583 setup and use in smaller remote locations

·            Experienced with Tivoli Data Protection for Domino, Oracle, and LAN-free backups

·            Coordinated TSM outages with the customer and vendors using Remedy Change Management processes

·            Maintained a high level of customer satisfaction in TSM data backups and restores

Worell Martinez

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EDS / Ahold Information Services (AIS), Greenville, SC                                            1998 – 2005

In 2005 AIS selected EDS as its outsourced IT partner for IT services and application development.

Senior Distributed Computing Analyst – TSM Team Lead

·            Served as Technical Lead for all TSM server and client support

·            Migrated data from seven old TSM servers onto three new TSM servers

·            Mentored and coached two new team members in TSM operations, upgrades, problem

determination, problem source identification, and problem resolution

·            Wrote SQL searches, and managed all TSM distributed disaster recovery planning and implementations

·            Supported two central servers, three remote servers, one lab server, and over 1,100 clients, while

        maintaining high levels of customer satisfaction

International Business Machines, Armonk, NY                                                          1992 – 1998 

Advisory IT Services Specialist - IBM Global Services (1995 – 1998)

Supported AIX and TSM. Duties included installation, problem determination, defect support, billable services, and customer satisfaction issues.

Operational Support Specialist- Systems Services (1992 – 1995)

Duties included AIX problem determination, software defect support, pre and post sales support, billable services, and customer satisfaction issues

ADDITIONAL RELEVANT EXPERIENCE

International Business Machines, Armonk, NY; Systems Engineer and AIX Specialist; Field Manager; Service Planning Representative – bank check sorters; and Customer Engineer.                                                                  

EDUCATION AND PROFESSIONAL DEVELOPMENT

Harford Community College, Bel Air, MD; mechanical engineering and electronics.

Professional Development

·         IBM hardware service courses – Mainframe, networking, I/O devices, check sorters

·         AIX Training: Basic Systems Administration through Internals

·         Multivendor Networking and Multivendor Networking Problem Determination, Georgia Tech

·         IBM Leadership/Professional Development Training: Effective Writing; Effective Listening; Effective Speaking; Effective Presentations; Negotiation; New Manager Development; Experienced Manager Development; and Marketing Education.

Certifications:

·         IBM Certified Administrator - Tivoli Storage Manager V5.5 (2008); IBM Certified Operator - Tivoli Storage Manager V5.5 (2008);  IBM Certified Deployment Professional - Tivoli Storage Manager V5.5  (2008); IBM Certified Solution Advisor - Tivoli Storage (2008); IBM Certified Storage Administrator -- Tivoli Storage Manager V5 (2005); Grandfathered for all of the above as a result of helping Tivoli write certification tests on these subjects.

·         AIX 4.1 Support Certified (1992).                                                                                                                            

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RECOGNITION AND AWARDS

·         Ahold - Certificate of Appreciation for participating in a Storage Area Network (SAN) migration.

·         IBM

·         Certificate of Achievement for attaining AIX Level 5 skills; Terry Lautenbach, IBM Senior Vice President / General Manager, & Kenneth Thornton, IBM Vice President / Area General Manager.

·         Recognition for demonstrating AIX products at USENIX / UNIXEXPO conferences.

·         Letter of Recognition for Outstanding Performance and Recognition for discreetly resolving machine problems during a national banking conference; Charlie Biggar, IBM Vice President and Field Engineering President.

·         Additional Awards/Recognition: Location Manager awards for outstanding work on many critical situations; IBM/Charlotte, NC - location managers’ award; IBM Field Manager award for      

attaining balanced performance; Informal awards for organizing location meetings and outings; and Informal award for emergency DASD installation at a utility provider in Baltimore.

LETTERS OF APPRECIATION

·         Ahold CIO, Roy Smith – for restoring critical applications after a power outage.

·         Ahold – for restoring critical applications after a SAN outage

·         IBM - Wilksboro, NC - for managing a critical printer outage at Lowe’s Home Improvement.

·         Piedmont Municipal Power Association - Greer, SC- corrected an extended outage due to software problems.

·         IBM – Moline, IL and Augusta, GA- corrected RISC system crashes and DASD problems at John Deere.

·         IBM  - Charlottesville, VA- defused a critical situation due to system crashes at Nextel.

·         IBM - Raleigh, NC- for AIX SNA to mainframe connection at Wake Forest University.

·         IBM - New York, NY- for quickly resolving check sorter problems at Bank of Mexico.

·         IBM  - Field Engineering Education- Endicott, NY- for teaching check sorter in-depth training to Customer Engineers.

·         IBM - Richmond, VA- for assisting in emergency account relocation at Bank of Virginia.

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