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Senstar
Bryant
S_bryant@hotmail.com
(602)
350-4410
SUMMARY
OF QUALIFICATIONS
Dedicated Information
Technology professional with comprehensive customer service experience. My professional goal is to solve user problems
the first time around as quickly as possible. Word 2007 certified – PowerPoint
2007 certified – Excel 2007 certified - Windows XP – Windows 7 - Help Desk -
Customer Service – Network - PC Deployment – Troubleshooting - Problem
Recognition – Research – Technical Support – Hardware Support – Software
Support – Desktop Support.
CERTIFICATIONS
Comptia A+
Comptia Network+
Juniper JNCIS
Cisco CCENT
PROFESSIONAL
EXPIERENCE
03/2010 to Present
Information Technology Independent Contractor Colorado Springs, CO
Information Technology Independent Contractor Colorado Springs, CO
PC Deployments, router
installations, re imaging, PC hardware repair or replacement, software
upgrades, virus removal.
10/2005 thru 01/2010
Contract Positions
Help
Desk Electronic
Data Systems
Contracted through VisionII for global IT help desk for General Motors. Temporary position during the HP acquisition.
Contracted through VisionII for global IT help desk for General Motors. Temporary position during the HP acquisition.
Help Desk/PC
Technician
State Bar
Contracted through Trillium staffing, Provide PC workstation, Laptop, and other related standard software / Hardware support to all staff. Provide immediate response to computer questions or concerns. Assist with implementing system upgrades. Operate and maintain audio visual equipment. Temporary Position.
Contracted through Trillium staffing, Provide PC workstation, Laptop, and other related standard software / Hardware support to all staff. Provide immediate response to computer questions or concerns. Assist with implementing system upgrades. Operate and maintain audio visual equipment. Temporary Position.
PC
Deployment JP Morgan Chase
Bank
Contracted through Global Resources, responsible for deploying new PCs. Migrated from Windows 2000 to XP at several branches. Temporary position.
Contracted through Global Resources, responsible for deploying new PCs. Migrated from Windows 2000 to XP at several branches. Temporary position.
Help
Desk Lucent Technologies
Contracted through Unicon Staffing. responsible for troubleshooting company-wide incoming calls for analysis and resolution of desktop and laptop problems for end users such as Windows 2000/XP operating systems, MS Word, Outlook, Excel, and PowerPoint, Remote access applications, net meeting , password issues and printers. Temporary position.
Contracted through Unicon Staffing. responsible for troubleshooting company-wide incoming calls for analysis and resolution of desktop and laptop problems for end users such as Windows 2000/XP operating systems, MS Word, Outlook, Excel, and PowerPoint, Remote access applications, net meeting , password issues and printers. Temporary position.
PC Deployment
AON
Insurance Company
Contracted through BravoTech Staffing. Deployed 1700 laptops / PC’s. Migrated data from Windows 2000 to XP. Temporary position.
Contracted through BravoTech Staffing. Deployed 1700 laptops / PC’s. Migrated data from Windows 2000 to XP. Temporary position.
IT
Auditor Zurich Insurance Company
Contracted through Spherion Staffing, monitored fieldwork progress and provided updates to IT management. Audited trouble tickets in IBM Manage Now database to ensure company compliance and service level agreement were maintained.
Contracted through Spherion Staffing, monitored fieldwork progress and provided updates to IT management. Audited trouble tickets in IBM Manage Now database to ensure company compliance and service level agreement were maintained.
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