Inbound Technical Support Sample Resume Format in Word Free Download -->

Inbound Technical Support Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Elina  Petersen
309 Elina Parker Trail                                                                                                          702 279-9798
Queen Creek, AZ 85001                                                                                Elina@hotmail.com
                                                                                                
Education__________________________________________________________________                                                                                                                             
Tech Skills - Mesa, Az - Continuing Education  Student ID#79008
Completed Course     N10-004a Network+       6 Credits       Grade 957 A
Completed Course     640-822 ICND1               6 Credits       Grade 910 A-
Completed Course     640-816 ICND2               6 Credits       Grade 928 A
August 16, 2010 --- Cisco Career Certification --- ICND1 --- CERTIFICATION# CSCO11717122  
October 26, 2009 --- CompTIA --- Network+ --- Career ID COMP001020026341        
Attended 3 years at Dixie College in St George, UT, emphases on computer programming and physical education
Attended 1 ½ years at ITT, Sandy, Utah – AutoCadd 12 with 2.1 AME
National certification for heavy equipment operation – water truck, backhoe, loader, asphalt roller, bobcat, and dump truck

WorkExperience____________________________________________________________                                                                                                                               

Inflator Operator - Addecco/TRW
Chandler, AZ                                                                                            September 2009 - March 2010
.       Ran MIG welder and supplying main line
·       Inspect parts for quality control
·       24 hour lot changes per Department of Transportation
·       Daily and preventative maintenance of machinery
·       Provide technical support for machines
·       Weekly start up after weekend shutdown
·       Proper disposal of gaseous and non-gaseous scrap to prevent explosions

Inbound Technical Support/Sales-GoDaddy                                             April 13, 2009 - May 1, 2009
Unable to pass training-------Missed passing score by .25%

Customer Service Call Center- Volt/Apple
Chandler, AZ                                                                                        December 2008 – February 2009                     
·       Responsible for trouble shooting and resolving all technical problem
·       Software – Peoplesoft; Ilog; Idesk and knowledge base searching
·       Apple trained and certified

Inflator Operator - Volt/TRW
Chandler, AZ                                                                                                       September 2007 - 2008
.       Ran MIG welder and supplying main line
·       Inspect parts for quality control
·       24 hour lot changes per Department of Transportation
·       Daily and preventative maintenance of machinery
·       Provide technical support for machines
·       Weekly start up after weekend shutdown
·       Proper disposal of gaseous and non-gaseous scrap to prevent explosions

                                                                                                                                                  

Shipping - Manpower/Levis Straus
 Las Vegas, NV                                                                                                     June 2008 – July 2008
·       Determine proper distribution of product
.       Confer and correspond with establishment representatives to rectify problems, such as damages,      
         shortages, and nonconformance to specifications.
.       Deliver or route materials to departments, using work devices, such as hand truck, conveyor, or       
         sorting bins

Inbound Call Center - Client Logic
Las Vegas, NV                                                                                            January 2007 to March 2007
·       Answered and resolved inbound technical calls
·       Account Representative
·       Technical support

Inbound Call Center - Amp Mobile
Las Vegas, NV                                                                                  November 2005 to November 2006                                                                                                               
·       Account Representative
.       Keep records of customer interactions and transactions, recording details of inquiries, complaints, and
         comments, as well as actions taken
·       Phone activation/deactivation
·       Technical support
·       Porting of cellular number
·       Soft Sell

National Shipping and Receiving - G.E.S. 
Las Vegas, NV                                                                                              February 2001 to April 2004
·       Responsible for daily shipments of time sensitive files for the entire United States       
·       Picked up and distributed daily mail for 300+
·       Projected yearly budgets for National Call Center                     
·       Responsible for maintaining supplies inventories and for proper distribution          
·       Created and printed all invoice for the exhibitor services rendered by G.E.S.
.       Primary machine Pitney Bowes Documatch 2000

Sorter / HAZMAT First Responder - United Parcel Posts (UPS)
Las Vegas, NV                                                                                      August 1998 to September 2001                                                                                               
·       Unloaded trucks
·       Sorted boxes to specific areas for proper loading of trucks
·       Responsible for 25 truck split – 3500 pieces per hour
·       Repacked damaged boxes
·       Driver for Saturday deliveries
·       Responded and cleaned up hazardous spills

Inbound Call Center – Symantec
Las Vegas NV                                                                                                       July 1997 to July 1998
.       Answer user inquiries regarding computer software or hardware to resolve problems 
.       Maintain records of daily data communication, problems and remedial actions taken
.        Read technical manuals, or conduct diagnostics to investigate and resolve problems or to provide
         technical assistance and support
·       Product registration
·       Soft Sell
·       Technical Support

Acheivements_______________________________________________________________                                                                                                                              

Eagle Scout
At UPS I received recognition as being the best splitter on the West Coast
Received employee of the month awards twice
Received employee of the month awards at G.E.S.
Received spot awards for accomplishment of special tasks and suggestion that were accepted and put into effect within the company
Recently received 27 gift cards in a 1 year period for jobs well done at TRW

 Skills______________________________________________________________________                                                                                                                                                
I am computer literate, mechanical competent, easily adaptable, quick learner, goal oriented, energetic and enthusiastic.
I am excellent in explaining and walking individuals through complex technical issues.
I am a leader and take control of the responsibilities for the duties assigned to me.  I am a team member and assist other to complete their assignments.
I prefer a job where I have no down time.
I am looking for a job where I can grow in the company.



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