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Elina Petersen
309
Elina Parker Trail
702 279-9798
Queen
Creek, AZ 85001
Elina@hotmail.com
Education__________________________________________________________________
Tech
Skills - Mesa, Az - Continuing Education
Student ID#79008
Completed
Course N10-004a Network+ 6 Credits Grade 957 A
Completed
Course 640-822 ICND1
6 Credits Grade 910 A-
Completed
Course 640-816 ICND2
6 Credits Grade 928 A
August
16, 2010 --- Cisco Career Certification --- ICND1 --- CERTIFICATION#
CSCO11717122
October
26, 2009 --- CompTIA --- Network+ --- Career ID COMP001020026341
Attended
3 years at Dixie College in St George, UT, emphases on computer programming and
physical education
Attended
1 ½ years at ITT, Sandy, Utah – AutoCadd 12 with 2.1 AME
National
certification for heavy equipment operation – water truck, backhoe, loader,
asphalt roller, bobcat, and dump truck
WorkExperience____________________________________________________________
Inflator
Operator -
Addecco/TRW
Chandler,
AZ
September 2009 - March 2010
. Ran MIG
welder and supplying main line
· Inspect parts
for quality control
· 24 hour lot
changes per Department of Transportation
· Daily and
preventative maintenance of machinery
· Provide
technical support for machines
· Weekly start
up after weekend shutdown
· Proper
disposal of gaseous and non-gaseous scrap to prevent explosions
Inbound
Technical Support/Sales-GoDaddy
April 13, 2009 - May 1, 2009
Unable to pass
training-------Missed passing score by .25%
Customer
Service Call Center-
Volt/Apple
Chandler,
AZ
December 2008 – February 2009
· Responsible for trouble shooting and
resolving all technical problem
· Software – Peoplesoft; Ilog; Idesk and
knowledge base searching
· Apple trained and certified
Inflator
Operator -
Volt/TRW
Chandler,
AZ
September 2007 - 2008
. Ran MIG
welder and supplying main line
· Inspect parts
for quality control
· 24 hour lot
changes per Department of Transportation
· Daily and
preventative maintenance of machinery
· Provide
technical support for machines
· Weekly start
up after weekend shutdown
· Proper
disposal of gaseous and non-gaseous scrap to prevent explosions
Shipping - Manpower/Levis Straus
Las Vegas, NV
June
2008 – July 2008
· Determine
proper distribution of product
. Confer
and correspond with establishment representatives to rectify problems, such as
damages,
shortages, and nonconformance to specifications.
. Deliver
or route materials to departments, using work devices, such as hand truck,
conveyor, or
sorting bins
Inbound
Call Center
- Client Logic
Las
Vegas, NV
January
2007 to March 2007
· Answered and
resolved inbound technical calls
· Account
Representative
· Technical
support
Inbound
Call Center
- Amp Mobile
Las
Vegas, NV November
2005 to November 2006
· Account
Representative
. Keep
records of customer interactions and transactions, recording details of
inquiries, complaints, and
comments, as well as actions taken
· Phone
activation/deactivation
· Technical
support
· Porting of
cellular number
· Soft Sell
National
Shipping and Receiving - G.E.S.
Las
Vegas, NV
February 2001 to April 2004
· Responsible
for daily shipments of time sensitive files for the entire United States
· Picked up
and distributed daily mail for 300+
· Projected
yearly budgets for National Call Center
· Responsible
for maintaining supplies inventories and for proper distribution
· Created and printed all invoice for the
exhibitor services rendered by G.E.S.
. Primary
machine Pitney Bowes Documatch 2000
Sorter
/ HAZMAT First Responder
- United Parcel Posts (UPS)
Las
Vegas, NV
August 1998 to September 2001
· Unloaded trucks
· Sorted boxes to specific areas for proper
loading of trucks
· Responsible
for 25 truck split – 3500 pieces per hour
· Repacked
damaged boxes
· Driver for
Saturday deliveries
· Responded and cleaned up hazardous spills
Inbound
Call Center
– Symantec
Las
Vegas NV
July 1997 to July 1998
. Answer
user inquiries regarding computer software or hardware to resolve problems
. Maintain
records of daily data communication, problems and remedial actions taken
.
Read technical manuals, or conduct diagnostics to investigate and
resolve problems or to provide
technical assistance and support
· Product
registration
· Soft Sell
· Technical
Support
Acheivements_______________________________________________________________
Eagle
Scout
At
UPS I received recognition as being the best splitter on the West Coast
Received
employee of the month awards twice
Received
employee of the month awards at G.E.S.
Received
spot awards for accomplishment of special tasks and suggestion that were
accepted and put into effect within the company
Recently
received 27 gift cards in a 1 year period for jobs well done at TRW
Skills______________________________________________________________________
I
am computer literate, mechanical competent, easily adaptable, quick learner,
goal oriented, energetic and enthusiastic.
I
am excellent in explaining and walking individuals through complex technical
issues.
I
am a leader and take control of the responsibilities for the duties assigned to
me. I am a team member and assist other
to complete their assignments.
I
prefer a job where I have no down time.
I
am looking for a job where I can grow in the company.
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