How To Write A Resume For Operations Manager in Word Format Free Download -->

How To Write A Resume For Operations Manager in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Apurba Watson
540 Lake View Dr. § Dayton, LA 14021 § ' 610-720-3022 § * apurba.watson01@ymail.com

Business Systems and Technology Analyst and Support
Business Analyst ~ System Analyst ~ Testing Manager ~ Project Manager ~ Call Center Manager
Innovative, solutions-focused, and highly resourceful individual with extensive hands-on experience in project management, business analysis, software quality testing, software test coordination, and systems analysis. Well skilled at working effectively both independently and collaboratively as part of a cross-functional team in demanding and fast-paced environments with minimal guidance to complete assigned projects while adhering to strict timelines and deliverables. Exceptional interpersonal and communication skills used to build productive relationships with staff, customers, vendors, co-workers, and all levels of management within an organization.

Areas of Strength
§ Information Systems/Technology                                             § Cross-Functional Collaboration                                                § Project Management/Planning
§ Software Development Lifecycle                                             § Staff Supervision/Management                                                § Data Analysis/Interpretation
§ Kaizen Event Leader/Facilitator                                                           § Project Timelines/Deliverables                                     § ICD-10 Transition Experience
§ Inbound Call Center Operations                                                           § Six Sigma Black Belt Certified                                     § Problem Solving/Resolution

Professional Experience
CNI, Inc. § Oklahoma City, OK                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Jan 2007 – Present
Operations Manager/Testing Manager
Drive improvements in overall service levels, transactional efficiencies, and cost management. Plan, coordinate, organize, and manage all call center operational activities. Continuously evaluate and review workflow and identify opportunities for improvement. Implement new processes, procedures, and technologies as needed.
·   Develop test scripts, test plans, and test cases and lead user testing, functional testing, and system testing.
·   Develop software via software development lifecycle
·   Coach and motivate call center associates to achieve customer service performance goals and objectives.
·   Oversee and coordinate the development and execution of company incentives for the inbound call center.
·   Manage the forecasting and scheduling of daily workforce to ensure appropriate customer service levels.
·   System Analyst for major applications including design review, system architecture, and release management.

Sitel § Norman, OK                                                                                                                                                                                                                                                                                                                                                                  Jul 2001 – Aug 2002 / Jan 2004 – Jan 2007
Team Manager
Managed day-to-day operations and staff for an inbound call center performing customer care functions for clients. Primary responsibilities included training, development, and leadership to facilitate associate and client satisfaction by consistently meeting designated performance goals. Ensured that client and corporate service, quality, contribution, metrics, and associate site satisfaction goals were met.
·   Managed call center staff including the development of effective training material to improve performance.
·   Supported and assisted with major system introductions managing “war room” during conversion times.
·   Directed call center quality program and developed processes to improve site customer satisfaction.

Sykes Enterprises § Ponca City, OK                                                                                                                                                                                                                                                                                                                                                                                                                           Jul 1998 – Jul 2001
Special Operations/Technical Support
Key member that worked as part of an in-house support team assisting employees with various technical issues including answering a broad range of equipment questions and providing end-user guidance. Ensured service levels and quality goals as well as associate user needs were consistently met or exceeded.
·   Provided technical assistance and support including managing help desk services for internal employees.
·   Managed quality control for call center including developing new and modifying existing quality programs.

Education
Bachelor of Arts in Sociology/Criminology - Minor in History (Dec 2003)
University of Oklahoma § Norman, OK

Computer and Software Skills: Microsoft Office, Microsoft Project, Minitab, and HP Quality Center


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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