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Amolia
Gayen
521
Downing St., Bellewood DN 10521
Phone (720)
910.6152
E-mail: amolia.gayen66@gmail.com
As
a Project Manager and Business Analyst I have a solid background in planning
and leading deployment of IT business solutions in cross-platform applications.
I
am experienced in scope and requirement gathering; contributing functional and
technical expertise; managing the execution of projects of various sizes
through all phases of SDLC; managing project personal; recruiting resources,
budget, scheduling; documentation;
training; reporting to stakeholders, and driving sign-off’s and approval
consensus.
My
experience includes Apparel, Pharmaceutical, Finance/Mortgage, Media,
International Trade, Oil, Wholesale, and Food industries.
I
possess excellent problem solving and communication skills, working closely
with all levels of internal and client users, business analysts, QA teams, and
off shore/on site IT teams.
Professional
experience
Language Testing Inc, White Plains, NY
Project Manager
Sept 2009 - Present
Project
Manager and Business Analyst in charge of the newly formed IT department.
Responsible for implementing effective procedures and
processes to execute project plan, design, development, QA, documentation, and
timely deployment of high volume of projects of various sizes and durations.
- Conduct Requirement Gathering meetings with stakeholder, internal users, and marketing, to scope and define business needs, risk analysis and create functional specification and User cases for large and small size projects.
- Coordinating management and escalation of issues,
risk mitigations and corrective actions.
- Report to stakeholder, conduct weekly team meetings, status reports and manage Project priorities
- Manage project resources and budget information
- Manage effort estimation and Time tracking, and provide budget for IT team
- Work closely with the development team to create application design according to business requirements
- Develop User cases and Test Plans
- Implemented the bug tracking and reporting system for the new IT Department to communicate within the IT team and report to Business Owners
- Monitor Quality Assurance testing; unit testing, integration testing
- Document releases, create Standard Operating Procedures, and conduct internal trainings
- Mentor junior team members
Sapphire Technologies
IMS
Health, Parsippany, NJ
Project Manager
Jan 2009 – Sept 2009
Lead Project Manager in charge of design, development
and delivering the Weekly Data Insights Communications Dashboard, an
application in the IMS Customer Web Portal, to provide multiple repositories of
communications and data, provide search, email and feedback, export, and
reporting functionalities to IMS’s clients in Pharmaceutical, Healthcare and
Financial industries.
- Reduce cost by carrying out Business Architect and Business analyst duties to provide a complete business model.
- Conduct Business Process Review meetings with stakeholder, internal users, and marketing, to scope, define, and document business needs
- Provide technical support to project team members and analyze the potential risks/benefits involved in using the specified technology solution to address the business requirement
- Deliver Functional Specifications, User guide, and Standard Operating Procedure, and contribute to drawing SLA.
- Create clear and attainable project objectives, and build the project requirements
- Conduct weekly technical and business status meetings and provide reports to stakeholders
- Work closely with the development team to create technical specifications and application design according to business requirements
- Develop data access and distribution strategy
- Develop User cases, Test Plans, and Task flows
- Monitor Quality Assurance testing; unit testing, integration testing
- Develop internal and external training materials, and power point presentation for high level management, and conduct internal and external trainings
- Manage cost, time, and scope constraints
TradeCard Inc., NY, NY
Business Analyst 2007 - 2008
As a Business Analyst in the QA department, I was responsible for thorough
testing of core and custom modifications and enhancements. I assisted in
preparing functional specifications, creating technical specification, training
materials, quality assurance testing, and support for TradeCard Financial
Supply Chain Services hosted Web Platform and data delivery system.
- Customized complex Work In Progress (WIP) Web applications, to provide real time access to cross-continent users
- Designed security login assignments to access application at admin, high and low user levels, across multi- departments, vendors, providers and end users, across continents.
- Attend Business Process Review meetings to scope, define, and document business needs.
- Made recommendations based on software capabilities, enhancement and customization possibilities.
- Created technical specifications according to business requirements.
- Assisted Implementation Managers with preparing functional specifications and attended follow up meeting with clients to answer questions and ensure smooth transition.
- Worked closely with development team to assist with core and custom modifications and enhancements
- Conducted quality assurance testing; unit testing, integration testing, and regression testing for cross-platform web application using XML messaging
- Developed Test Plans, cases and scenarios for QA and user acceptance testing
- Assisted with developing training material.
- Became the subject mater expert for a number of business modules
- Attended extensive in-house training to keep up with the latest technologies, and to maintain knowledge of current products providing applications for Work in Progress (WIP), reporting and analytics, supply chain management, and warehouse management.
Computer Generated Solutions, NY, NY
Project Manager/ Accounts Manager 2006-2007
As a
Project Manager, I was responsible for defining user requirements, project
scope and objectives. I prepared functional specifications, built customer
relationship, and managed product lifecycle. I was also responsible for
testing, user training, documentation, and support for BlueCherry Enterprise
Resource Planning System (ERP).
- Successfully managed the development and implementation of full business life cycle projects
- Attended and contribute to Business Process Review meetings
- Designed software modifications for base and client systems
- Created functional specifications, monitored application development and QA testing to insure timely delivery
- Created documentation and training materials; assist in in-house and long distance client trainings
- Participated in Integration of BlueCherry into Solomon System, using multi-currency conversion modules for domestic and international clients
- Provided customer support and complete follow up of issues to insure complete customer satisfaction
- Attended extensive in-house training to keep up with the latest technologies, and to maintain knowledge of current ERP products, reporting and analytics, online commerce, product lifecycle management (PLM), supply chain management, and warehouse management.
Stay in Front, Inc, Fairfield, NJ
Project Leader/Business Analyst 2005-2006
As a Project Leader and Business Analyst, I was responsible for development and
execution of multi-faceted Customer Relationship Management (CRM) projects for
Pharmaceutical Industry through all phases of Software Development Life Cycle.
- Developed functional design specification, project plan and execution approach.
- Managed the project estimating activity for both, functional and technical aspects of projects
- Worked with Internal departments to select core team, communicate approach; present plans and gain sign-off from the business and IT leadership, secure resources, schedule and track all software development activities, ensure thorough testing of modules/application/interfaces, and proper operations turnover
- Created use case scenarios, and conduct and monitor Unit Testing, Integration Testing and UAT
Chefs’ Night Out! Wayne, NJ
Business Analyst/Operations Manager 2002-2005
Analyzed business
requirements, identified and assessed business needs and options, prepared
formal presentations, implemented business solutions, established
staffing/pricing, negotiated contracts, and ensured complete client
satisfaction.
- Gathered requirements, business analysis, and development of company business plan, business process design and mapping
- Prepared and analyzed cost benefit reports, status reports
- Managed vendor relationship and negotiations
- Management and training of rotating staff
- Conducted group presentations
- Maintained company website
- Analysis and measurement of productivity of advertisements
- Promoted effective teamwork and manage the resolution of interpersonal issues
Harland Financial Solutions, Englewood
Cliffs, NJ
Programmer Analyst 1999-2001
As a Programmer, I developed Mortgage applications according to project
specifications, create reports, and store and retrieve documents and data using
office automation software and database applications.
- Extensive use of all available software tools and utilities to retrieve, map and debug documents and data
- As a Document Engineer, designed, developed, tested, customized, and maintained forms and reports
- Performed technical assessment and execution of change requests, enhancements, and upgrades of programmed documents in accordance with program specifications. Initiated company coding standards, practices and conventions. Evaluated results and generate reports
- Provided research and technical support, and provide recommendations to improve processes, products and procedures
- Worked with Business Analysts, QA, and IT staff as appropriate to analyze and help resolve defects identified through the QA process
Nourison, Ltd., Saddle Brook, NJ
Senior Customer Service Representative 1989-1999
As Senior Customer Service Representative, I was responsible for ensuring
complete customer satisfaction for the entire department, as well as data
gathering, data analysis and corporate reporting.
- Maintained continued communications with customers and followed through every sale, from providing expertise in order selection, initiating the order, obtaining credit approval, Pick tickets, and package labeling, packing and shipping, tracking shipments, and providing complete customer service.
- Created and executed queries and reports for various departments
- Responded to and analyzed all consumer inquiries regarding advertisements in various national and international publications
- Became subject mater expert in company products and business processes.
- Gained a reputation for excellent trouble shooting skills and handling of difficult situations
Sedaye Ashena Radio, Hicksville,
NY
Talk Show Host 1988-1992
Software /
Applications / Languages
CRM, ERP,
PLM, B2B, B2C, WIP
MS Office:
MS Excel, MS Word, MS Outlook, MS PowerPoint, MS Access, MS Project,
WordPerfect; Windows 95/98/2000/XP; Lotus Notes;
Niku Clarity, Master Control, Mercury,
PVCS; Salesforce; Bugnet; Project Insight
COBOL, CICS, TSO/PDF, VSAM, OS/MVS
JCL, OS/MVS Utilities, DB2;
C, C++, Visual Basic, Knowledge of
Delphi;
FoxPro, SQL, TOAD;
HTML, Java Script,
Crystal Reports; Jetform;
Knowledge of Oracle Database;
Knowledge of IBM Lotus Domino Database.
Education
American
InterContinental University
Business
Administration with concentration in Project Management
Thomas Edison State
College
Computer
Science
The Chubb
Institute
Computer
Programming – Diploma 1998
Awards
2004
Businesswoman of the Year - The National Republican Congressional
Committee’s Business Advisory Council
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