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Ashburn , Virginia
Rockville , Maryland
Magruder High School ,
Gaithersburg , Maryland
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Molipha Elliott
51 Thorn Bury Lane Phone:
544-735-1150
Hamilton, SE 30114 E-mail:
molipha.elliott34@gmail.com
PROFILE
|
Over 20 years of experience in management and the
telecommunications field with special emphasis on voice, data and network
services. Innovative problem solver that utilizes effective techniques in
information system applications, contractor relations and customer service to
provide exceptional outcomes. Strengths
include:
·
Management
·
Problem solving
·
Communication skills
·
Customer service
·
Telco network designer
|
·
Technical ability
·
Project management
·
Cross functional team leadership
·
Product development
·
User training
|
||
TECHNOLOGY
SUMMARY
|
|||
Frame Relay, ATM, ISDN,
VNET, Voice over IP, Enhanced DSL, TDS, DDS, Private IP, IP / VPN. Windows
Office Suite.
PROFESSIONAL
EXPERIENCE
|
Verizon Business
(June 2000 – Present)
(Formerly MCI/Worldcom)
Government Service Delivery Supervisor/TeamLead
Worked closely with various Verizon Business
departments and vendors to research and develop customer solutions. Implemented
process and procedure for the implementation voice and data services. Services
included Frame Relay, ATM, ISDN, VNET, PIP and DSL. Supervised team in
migration of government Federal Technology Services (FTS) network from AT&T
to the Verizon Business network. Worked service manager to implement government
service migration to Networx. Provisioned
and designed circuits for various Federal Government agencies. Assigned facility requirements and designed
circuit to the network. Created and submitted Access Service Requests (ASR) to
various Telco Carriers. Supervised 24/7 on call team of 10 employees.
Key Accomplishments:
·
Supervised
government (Telecom Service Priority) emergency circuits reroute and install
during national emergencies (Sept.11, hurricane disasters, Homeland Security).
·
Resolved line
access discrepancies between MCI and local exchange carriers. These improvements resulted in recurring
annual cost savings.
·
Researched and enhanced
access order processes which reduced supplemental costs while increasing
"on-time" performance metrics.
These improvements resulted in annual cost savings and improved delivery
metrics.
·
Implemented procedural methodology including
staff training and development for project start-up.
·
UAT- involved in
user acceptance testing for Verizon to migrate Legacy MCI provisioning system
to Verizon system to insure systems meet users acceptable requirements by using
Quality Center software.
· Team Lead for provisioning and circuit design team
providing Low bandwidth support.
·
Provision and
design circuits using Verizon systems. Provide order entry support
· Provide support for different products such as
VBNS/PIP/Frame Relay/ISDN.
·
Worked closely
with curriculum developer to train MCI Government Markets provisioning
teams. This training improved delivery
metrics for the Government Markets business segment.
Comsys, INC (February
2000- June-2000)
Rockville,Maryland
Government
Service Delivery Provisioner
Contractor
in Training for MCI/Verizon.
Worked closely with various Verizon Business
departments and vendors to research and develop customer solutions. Services
included Frame Relay, ATM, ISDN, VNET, PIP and DSL. Provisioned and designed
circuits for various Federal Government agencies. Assigned facility requirements and designed
circuit to the network. Created and submitted Access Service Requests (ASR) to
various Telco Carriers.
Key Accomplishments:
·
Provision and
design circuits using Verizon systems. Provide order entry support
· Provide support for different products such as
VBNS/PIP/Frame Relay/ISDN.
·
Worked closely
with curriculum developer to train MCI Government Markets provisioning
teams. This training improved delivery
metrics for the Government Markets business segment.
BARDON, INC. (April 1988 - January 2000)
Chief Systems
Manager
Responsible for daily JWS Aggregate Network System
and other IT system operations at multiple quarries. Monitored for system errors
and implemented upgrades and maintenance as necessary. Recorded and reconciled daily electronic
transactions of material and sales receipts. Utilized database utilities to
track and maintain inventory. Conducted daily system back-ups, data storage and
system shut-downs. Trained operating teams on system functions and upgrades.
Relayed detailed directions and site information to drivers delivering material
to job sites. Supervised daily operations of quarry scale house in dispatching
and controlling aggregate material.
Key Accomplishments:
· Coordinated logistical support and public relations
for 80+ sub-contractors daily.
· Assisted customers with needs assessment
calculations of material requirements.
EDUCATION
AND TRAINING
|
A.A. Degree, Computer Information Systems, Blue
Ridge Community College, Martinsburg, WV in progress.
Completed various training sessions for numerous
voice, data and network services including: Frame Relay, Enhanced DSL, ATM,
ISDN, VNET, Voice over IP, Private IP, IP / VPN.
References available upon request.
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