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Hugh Grant,
MCSE
33021 Thornbury Lane
Pelham, NA 35214
(610) 520-7034
Hugh_g47@gmail.com
Microsoft
Certified Systems Administrator offering 5 years of hands-on IT experience seeking
role on an IT support team.
TECHNICAL SKILLS: Software Applications: Microsoft Word, Excel, Access, and Outlook
2000 to 2010.
Operating
Systems: Microsoft Windows
Server 2000/2003/2008, Windows 2000/XP Professional, Windows Vista, Windows 7
and Mac OS 9 and 10.
Hardware:
Experience with HP and
Dell Server hardware and workstations.
Networking
Services: Server
Administration, routers, switches, hubs, network cabling, firewall, network
security, DHCP, DNS & WINS, troubleshooting network connectivity,
Active Directory administration and design, Routing and Remote Access configuration,
VPN configuration, Remote Desktop, LAN/WAN management, WSUS 2.0 &
3.0, Microsoft Exchange Server 2000, 2003 &2007, Sharepoint Services 3.0
& Sharepoint Server 2005.
CERTIFICATION: Microsoft Certified Professional (MCP)
- Installing, Configuring, and Administering
Microsoft Windows XP Professional
Microsoft
Certified Technology Specialist (MCTS)
-Windows Vista: Configuration
-Windows 7: Configuration
Microsoft
Certified System Administrator 2003 (MCSA)
Apple
Certified Support Professional 10.5 (ACSP)
Microsoft
Certified IT Professional (MCITP)
-Windows 7, Enterprise Desktop Support
Technician
Microsoft
Certified System Engineer 2003 (MCSE)
CompTIA
A+
Currently
pursuing CCNA & ACTC certifications
Moraine Valley Community
College
Palos Hills, IL
Pursuing
degree in IT Security August 2010 to Present
EXPERIENCE: Apple Inc.
Orland Park, IL
Family Room Specialist
September 2011 to November 2011
Responsibilities:
Ø
Provided
support for Apple brand mobile devices including iPhone, iPod, and iPad devices
Ø
Troubleshot
hardware and software issues on Apple devices as well as the cellular networks
the devices were using
Ø
Performed
One to One training sessions on Apple products and technologies to include Mac
OS X, iLife applications, and mobile device training
Enterprise Information
Services Hines,
IL
Department of Veterans
Affairs NSOC Service Desk Asst. January 2011 to September 2011
Responsibilities:
Ø
Review
escalated Tier I tickets for completeness and accuracy
Ø
Field
Tier I issues and solve basic technical problems for end-users associated with
the VA
Ø
Provide
Tier II support to Information Security Officers
Ø
Group
responsibilities include
o
Onsite
installation or replacement of various hardware components
o
Software
repair
o
Diagnostic
testing
o
Utilization
of remote control tools used to remote access into user’s machine in order to
troubleshoot a problem
Ø
As
necessary interact with other VA contractors and establish a professional
relationship to ensure the greatest degree of cooperation
Hugh
Grant
(610) 520-7034
Page 2
EXPERIENCE (cont.):
Enterprise Information
Services (cont.)
Ø
Enter
information and data concerning each request into the Remedy ticketing system
Ø
Assists
with VPN account management
Ø
Troubleshoot
and resolve networking problems
Ø
Appropriately
escalate problems to the correct technical group
Ø
Create
and manage internal and external facing support documentation
Ø
Conduct
follow-up on previously opened service requests
Ø
Perform
other duties as assigned
Technology Sourcing Incorporated Chicago,
IL
Network Engineer March 2008 to January 2011
Responsibilities:
Ø Manage and maintain network infrastructures
for multiple small business clients.
Ø Maintain server and workstation hardware such
as checking available disk space, scanning for spyware and viruses, CPU and RAM
usage, file fragmentation, monitoring Exchange database size, and applying
Microsoft Updates.
Ø Perform tests on new software, updates,
patches, and hot fixes and prepare for possible deployment.
Ø
Provide
emergency repair services for server and workstation hardware and software
applications.
Ø
Test
new products such as Windows Server 2008 and Microsoft Exchange Server 2007 for
possible client migration.
Ø
Create
disaster recovery plans for all clients including backup schedules and monitor
scheduled backups.
Projects
Performed:
Ø
Formulated
and implemented Windows Vista Enterprise operating system in a domain
environment.
Ø
Planned
and executed Windows Server Update Services on two network environments.
Ø
Implemented
Windows SharePoint Services 3.0 in a domain environment.
Robert Half Technology Oakbrook Terrace, IL
Call Center Help Desk (Contractor for McGraw Hill) December 2007 to March 2008
Responsibilities:
Ø Handled inbound calls to support college
instructors and students with troubleshooting computer issues.
Ø Performed registration, login, and password
retrieval for the college website.
Ø Answered questions about the Learning
Management System on the website.
Ø Troubleshot error messages on McGraw-Hill
websites and CD/DVD applications.
Ø Limited experience with troubleshoot both
Macintosh and new Windows Vista
operating systems.
operating systems.
Ø Worked with the Salesforce (CARE) online
ticketing system.
Anixter Incorporated Alsip, IL
Aggregation
Group Lead April
2006 to December 2007
Responsibilities:
Ø Assisted the Supervisor in leading,
motivating, and directing a 17-associate workforce.
Ø Processed and monitored all outbound sales orders
through the mainframe application system to ensure quality as well as
productivity.
Ø Maintained the inventory system and corrected
inconsistencies in the system by investigating the errors and changing the
inventory to make sure it is accurate (Multi-Million Dollar Inventory system).
Ø
Contacted
the salesperson by phone if a portion of an order is not in stock and decipher
whether or not to ship the incomplete order or hold off shipping until the
order is filled completely.
Hugh
Grant
(610) 520-7034
Page 3
MILITARY EXPERIENCE: United States Air Force Offutt Air Force Base, NE
Database Programmer February 2004 to August 2005
Responsibilities:
Ø Assigned to the Air Force Weather Agency.
Ø Delivered large amounts of weather
information to both the Air Force and the Army.
Ø Trained in many aspects of computer
programming such as Java, Visual Basic, C, and Terradata.
Ø Wrote programs and scripts, performed
emergency fixes, and maintenance.
Accomplishments:
Ø
Held Secret Clearance
Ø
Honorable Discharge
August 1st 2005.
Ø
Air Force Organizational
Excellence Award July 2004.
Ø
Awarded two Global War on
Terrorism Service Medals, one in May 2005 and one in July 2005.
Professional References and
Certifications Available Upon Request
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