Customer Service Representative Resume Educational Format in Word Free Download -->

Customer Service Representative Resume Educational Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Betlon Ingram
Belton.ingram@hotmail.com

1420 Elmeer Ave.                                                        Cell: 340-441-6201
Birmingham, DN 01124


Profile
•           Demonstrate outstanding problem solving and active listening skills- able to diffuse customer situations with tact and ease
•           Demonstrate sense of urgency in busy environments in both retail and telecommunication environments
•           Possess exceptional ability to build productive relationships resolve complex issues and win customer loyalty.
•           Excels at multi-tasking in a fast paced environment, completing projects within time and budget constraints


Experience     
 Best Buy, Brooklyn Center  & Minnetonka, MN             3/06-Till Date
                                    Customer Service Rep
•           provide friendly, fast and accurate processing of customer related transactions including, but not limited to; financing, returns, exchanges, and service requests.
•           ensure customer concerns and needs are met, and assist in achievement of store and department customer care and sales goals and objectives

GeekSquad Sr. Agent
•           Lead the team and drive the financial and operation outcomes of the precinct
•           Recruit, train, develop and coach agents and other store personnel
•           Optimize customer satisfaction and loyalty
•           Manage the repair, installation, and service of computer electronics
•           Communicate strategies goals to the team in a clear, accurate and timely manner.
•           Develop business plans
•           Facilitated communication between store and precinct
•      Schedule appointments for agents to go to clients homes for repairs and upgrades
•      Lead large groups
- Well versed in both Apple and Windows operating systems.
-Trained in Microsoft Office Suite 2003-2011


NCO     06/10-Present

•     Organized Client information
•     Scheduled and arranged appointments for clients
•     Took appropriate payments for services
•     Worked in professional environment, strived to go above and beyond client expectations
•     Provided over the phone technical support for clients devices
•     Follow up with clients to ensure satisfaction and return business








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