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Configuration Manager Sample Resume Format in Word Free Download

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Cristal Hicks

Bank Street SE
Reston  35441
(610) 359-3890
cristal.hicks35@ymail.com

Summary

Information technology professional with over 20 years experience in private sector, Department of Defense, and Department of Justice environments. Well versed in all areas of software lifecycle management with an emphasis in configuration management
and quality assurance having worked for several CMMI Level 3 rated organizations.

Professional Experience

Configuration Manager/Quality Assurance Manager      SRA International, Bridgeport, WV                       December, 2008 - Present

-  Program level Configuration Manager for FBI System of Services Refreshment Program (SOSRP)
-  Responsible for ensuring compliance to FBI configuration management standards for program and all projects under SOSRP
-  Chaired weekly program level Change Control Board and project boards to review requested changes to baseline items
-  Tracked and audited over $2M in FBI hardware and software inventory
-  Monitored all authorized change requests using Rational ClearQuest
-  Base lined and deployed software with Rational ClearCase
-  Oversight on successful Functional Configuration Audit/Physical Configuration Audit on Common Name Search project
-  Worked as program level Quality Assurance Manager ensuring compliance to CMMI Level 3 processes and procedures
-  Reviewed all documentation prior to official delivery to customer
-  Audited projects and reported findings to company upper level and FBI management

Configuration Manager                      Bowhead Science and Technology, Crane, IN                               August, 2008 - November, 2008
          
-  Oversaw configuration management for Small Arms Platform Integration Branch at Naval Surface Warfare Center
-  Maintained engineering drawings for all deployed surface-based weapon mount systems

Senior Production Control Analyst      State Teachers Retirement System of Ohio, Columbus, OH            April, 1999 - June, 2008
          
-  StarTeam administrator for over 280 projects supporting internal and external web applications and investment programs
-  Chaired 20 member configuration management board which oversaw all hardware and software change requests
-  Audited 40 telecommunication accounts monthly with annual payments totaling over $750k a year

Configuration Manager/Quality Assurance Manager                US Air Force, Langley AFB, VA           April, 1990 - April, 1999
      
-  Assigned as Configuration Manager on international Portuguese Payroll System used by Air Force to calculate pay for foreign
   nationals working at Lajes Field in Azores
-  Audited software change requests to ensure proper procedures were being followed
-  As QA Manager, ensured compliance with CMMI Level 3 processes and procedures on assigned projects

Education

Community College of the Air Force, Associate in Applied Science

University of Missouri - St Louis, Bachelor of Science in Business Administration
      Major - Finance, Minor - Economics


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