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Nicole Dong

Philadelphia, FN

Nicole.dong98@gmail.com

OBJECTIVE: I am a Hands-on, Highly Self Motivated and Task/Detail/Project Schedule Oriented Team Player, with excellent troubleshooting and Problem solving abilities. I would like to continue my experience as an Engineer in the Cable Systems, Data /Cable or Satellite Television (HW & SW).

 

Professional Experience

Jun 11 - Present: TekSystems (Consultant with Comcast National Engineering Group) Philadelphia, FN.

* Sr. CMTS Engineer, Responsible for Migration Maintenance/Upgrade/modification of 14 CMTSs, on 46 Plants.

* Installing/Configuring New 10K & C4 CMTSs

Aside from Installing & Maintaining CMTSs, I am also responsible to support the CM, MTA and Tru2way (DSG) test groups.

DOCSIS 2.0/3.0, IPv6, CM, DSG and MTAs,  CMTS: CISCO 7246VXR & 10K .

Oct 10 – Jun 11: LRS Consulting. (Contract Consultant with Cobridge Communications) St. Louis, MO

* Sr. DOCSIS Engineer, Solely responsible for Migration of HSD services for migration from Charter Communications

to Cobridge Communications, 22 CMTSs in 13 markets, troubleshooting all issues caused by the Migrations (i.e. CableModems no-longer functioning, or functioning poorly, network routing issues, slow speeds), Aiding System Techs troubleshoot to find location of issues primarily low SNR. Converting CMTS configurations for Cobridge. New Installs in first time HSD Markets. Modifications for Headend collapses. Hardware/configuration changes for Congested systems. DOCSIS 2.0/3.0 and IPv6, CMTS: CISCO 7246VXR & 10K.

Apr 08 – Oct 10: Arcus. (Contract Consultant with Panasonic Inc) Mt. Laural, NJ
* Sr. Quality Engineer, Creating and Editing Test Procedures in accordance with Comcast, TimeWarner and OCAP requirements for SA and Moto. OCAP DSG/DOCSIS Settop Box. Communicating with vendors and Field Engineers during weekly QA test review conference calls. Assisting in the setup and maintenance of the SA DNCS and Moto DAC systems, Legacy QPSK and CMTS/DSG. Tru-2Way,  Covering (SD) Standard Digital and (HD) High Def, PPV, RNG Next Generation (HomeGateways), OCAP, RNG, Davic, DOCSIS, DSG support. VOD systems: SeaChange. QualityCenter. DOCSIS 2.0/3.0 and IPv6, DAC Versions 3.1, DNCS versions 4.2, 4.2.1 and 4.3. CMTS: Arris C4 and Cisco VXR

Sep 06 – Feb 08: Chemtech. (Contract Consultant with Comcast Media Center) Centenial, CO
* Sr. Quality Engineer (NETO), Creating and Editing Test Procedures in accordance with Comcast requirements for SA and Moto. Settop Box. Communicating with vendors and Field Engineers during weekly QA test review conference calls. Assisting in the setup and maintenance of the (6) Scientific Atlanta DNCS systems. Covering (SD) Standard Digital and (HD) High Def, PPV, CC608 and 708, DVR, Dual Tuner, Multi-room and  Next Generation (HomeGateways), MSCC, OCAP, RNG, Davic, DOCSIS, DSG support. Also tested with the Moto DAC, Resapp/Guide, Moto. Model settops. VOD systems: Concurrent, Tandburg, XOD, SeaChange Vodlink. QualityCenter. DNCS versions 2.5, 4.2, 4.2.1 and 4.3.

Sep 05 – Sep 06: Sharf, Woodward & Assoc. (Contract Consultant with 2Wire, Inc and EchoStar) Denver, CO
* Sr. Quality Engineer

Feb 05 – Sep 05   Vector Consulting (Contract Consultant with Time Warner Cable) Charlotte, NC

* Sr. Quality Engineer

Aug 04 – Oct 04    CDI Corp (Contract Consultant with Toshiba America) Nashville, TN

*  Lead Quality Engineer: Testing POD/Host,.

Jun 04 – Aug 04    Comsys (Consultant Contract with Intel) San Diego, CA

*  SW System Integration Test Engineer: 802.11

May 03 – Mar 04    Sapphire Technologies (Consultant Contract with Hewlett-Packard, Sony) San Diego, CA

*  SW System Integration Test Engineer:

Aug 01 – Jan 03     Pioneer Digital Technologies - San Diego, CA        (Direct Hire Position)

* Lead QA/Test Engineer (SW Test, API/APL, Drivers, Unit and System Test Cable Video Syst.: Digital/Interactive Set-top Box)

N.Dong    Page 2 (cont.)

Jul 00-Aug 01     Pacific Broadband Communications - San Jose, CA   (Direct Hire Position)

*  CM and CMTS Verification Test Team Manager” (Primarily: Hands-on Final SW/HW Testing Verification)

*  DOCSIS Certification Test Supervisor and Verification Lab Manager 

*  Duties: Sr. Manager of the Company’s (2) Verification Teams (32) engineers (CableModem and CMTS) and respective managers/Leads, in all areas involving DOCSIS 1.0, 1.1, 2.0, also PacketCable & VOD specifications. Handling the training, support, assignment of Tasks to all personnel for each respective Specification Section, Summarization of Testing Cycle’s results, holding weekly team meetings, weekly Development Engineer meetings, maintaining Bug Databases, Writing / Creating / Executing Test Procedures, generating statistical data and charts, and creating/making presentations at weekly and monthly Management Meetings.  Working with numerous Vendors, also personally executing Preliminary / Final SW/HW testing Prior to submitting to CableLabs certification testing for CM and CMTS products. Design set-up of (3) complete HFC test labs. CM, CMTS and Engineering Labs, including MAC, MAC/PHY, PHY, OSS, Sniffers (EtherPeek, Sunrise Telecom and various HW), Interoperability, Load lab plants, Video, VOD & VoIP used in the testing for the DOCSIS 1.0 /1.1/2.0, QAM 1024, VoIP & Euro-DOCSIS, 802.11a/b, USB and Video Specs also including the New TDMA-CDMA inter-compatibility Specifications. Have set-up and tested ALL the Various CMTSs. Writing test scripts using Tcl/TK and Spirent (Smartbits) Chariot and ScriptCenter and IXIA DataGenerators, very instrumental in Ping and data transfer verification. 

*   Other Duties and Testing:  Traveling where needed for Trade Shows (Answering question by Vendors and MSOs), Quarterly Interoperability at the Universityof New Hampshire, CableLabs, tComLabs (Belgium) Standards; SCTE, ATSC

Jan 99- Jul 00   Cable Labs–Louisville, CO (Industry Standards Corp.)  (HW& SW Testing)  (Contract: Temp to Perm. Position)

*  DOCSIS Certification TEST Engineer and Beta Lab Manager   CW9-14: MAC, MP, and BPI (+) testing.  Beta Lab Engr.

*  Duties:  Training and Assistance of (5) Certification Engineers, handling and assisting of approx. 86 various Vendors, during the 2 week long, interoperability and open testing periods each Quarter. This also including the explanation of Spec. requirements and previous failures found during Certification Testing, the purpose of each test, and the tools used. Quality Control Certification Testing for DOCSIS Interops and Certification Waves. Configure/Operate digital video head-end equip., network equipment, and network management equipment in support of interoperability and certification events, aid in the development of NEW Procedures and testing of new equipment and monitor interface protocols. Running new testing of various Cable Modem to Client interfaces (CMCI)(USB, Ethernet, BUS and 802.11). Maintain accurate documentation and observation notes, for Certification Board review. Have set-up and tested with ALL CMTSs, CableModems  (Internal & External), Using Various Client Driver and Software Interfaces.  ALL Windows, and Unix OS. Sniffers (SW: EtherPeek/Sunrise Telecom and HW), Spirent (Smartbits) Chariot and IXIA DataGenerators.  Other Duties:  Also working with PacketCable and OpenCable projects between Cert. Waves, for Lab Build-outs,  running tests,  review of testing docs (Edit and writing) to cover specs, and training new personnel. Layer2/3 and spanning tree devices. End-to-End Cable Television Testing From;  Billing Systems, Conditional Access, and Provisioning/Provider Systems SW.

Other PROFESSIONAL EXPERIENCE

Aug 97 - Dec 98    ZOT Pinsetter Parts, Inc. Denver, CO  (Contract Position)

*  Repair Center Manager / Engineer

Jul 96 - Aug 97               Anatech     (Contract Position)

*  Quality Control Engineering Manager

*  Lead Production Technician: Supervision of a team of 6 Technicians.

Feb 93 - July 96    Communications Test and Design     Englewood, CO  (Direct Hire)

*  Branch Quality Control and Calibration Manager

*  Manager of the RF repair division

1981-1993   UNITED STATES NAVY  -  NMPC WASHINGTON D.C.  (NAS North Island, CA)

AVIONICS TECHNICIAN :  AT1 - E6

*  Served as Supervisor – Non-Acoustic RF Equipment Repair Center Supervision and training of 33 personnel in a fast paced repair facility. Daily Production meetings and status reporting.  Veteran of: Gulf War and Iran, Libya, & Philippines Evacuation Events Started as Aviation Electronics RF Unit Test and Repair

*  CDI Quality Assurance Supervisor - for Repair Centers 640, 660, & 680 at NAS North Island, CA.

*  Other Positions Include;

    - Sea Operational Detachment Coordinator

    - Manpower Management Coordinator

N.Dong    Page 3 (cont.)

OTHER EXPERIENCE

* 13 years experience in Repair/Modification/Development of Electronic devices (Primarily RF and Microwave Electronics)

*  Fully Trained: All aspects of System Equip./RF Devices/Testing/Protocols. HFC (CableTelevision) Digital, HDTV, VOD Servers / OpenCable Host POD / DOCSIS equip. Motorola (GI), SA, Nortel and WaveCom, Encoders/Decoders, Modulators, Up-Converters, Down-Converters, IRTs / Video Compression equip, various VOD Servers, Combiners, Splitters, Fiber, ATM, RJ11, RJ45, RJ6, & RJ59 Cabling, Sci-Atlanta Specific Video HW/SW,  DHCP, TFTP, SNMP (1,2 &3), DAVIC, Working with various Cable plant head-end equipment, Automatic and computer assist test systems. Spirent(Smartbits) and Ixia Data Generators, Data/RF Sniffers. Video Capture H/W Tools and SW, Wi-Fi, and SlinkE

*  Computers:  Fully knowledgeable in most IBM / Microsoft Windows OS and Software, Testing Aids, Database software.  To include but not limited to Labview, Tcl/TK, Script Center, QualityCenter, Clear Quest, GNATs, VSS, SQL, Visual Basic, Rational Suite, TestQuest, QA Run/Director, LoadRunner, Test Director, Clear Quest, Clear Case, Test Suite Manager,  WinRunner, MS OS: 95, 98SE, NT, 2000Pro/Serv, ME, & XP. Server Platforms: MS WinNT4.0, 2000Server. MSOffice and Visio, Familiarity of; Unix, and Linux Based Servers and Operating Systems, Java Virtual Machines. Microsoft Common Runtime Library

*  Fully versed in the use of, but not limited to, the following test equipment; HP Spectrum analyzers,  Freq. Counters, Distortion Generators & Analyzers, RF Power Meters, variable powers supplies, ‘O’ scopes, Vector Analyzers, and various multi-meters, Audio/Video Analyzers, and  Various Propagation, Calibration and Troubleshooting equipment.

* Specific Test Equipment Experience with Agilent; Vector Analyzers (Primarily 89400 and 89441 module, E4406A), Spectrum Analyzers (8590, 8591, 8593 series), and Various RF Power meters. Also Smartbits (Spirent) DataGenerator Certification and Advanced Knowledge of Ixia DataGenerators. Agilent, Tality, and Daqtron Test Platforms

* Understanding of the Following Principles in CATV applications: DWDM and Frequency Stacking (FSS), SMC, OTN, TSD, DFB, BCR and RPR, along with Frequencies, Protocols, and Networks associated in current and possible future applications. Time Warner’s Pegasus specifications, Cox Cable specifications, Process for Field and Beta (Cable Provider’s Validation) Testing. 

   

* Mod. /Coding Req. for DTV Apps. via Satellite; QPSK, 8PSK and 16QAM, Freq. Spectrum, Conditional Access Systems (PowerKey), Adv. and  Standard SW protocols for Set-top System Operations and interfaces. Davic, MAC, IP, DSMCC, DVI, etc. 8/32/64/256 QAM

            EDUCATION

University of California, at   San Diego, CA  (1989)        

Degree : BSEE  minor: Telecommunications

AT ‘C’ School, Millington, TN  (1985)     

*  Advanced Electronics and Schematic Engineering

AT ‘A’ School, Millington, TN  (1982)     

*  Electronics

Various Datalink & RF – Electronics Test/Repair Schools    NAS North Island- San Diego (Coronado), CA

*  DataLink & RF Specialization Schools

Spirent Communications Course,  San Jose, CA  (2000)         

*  Spirent Script Center Certification (Smartbits)

Other Technical Training  (1985 Through 1997)

*   Maintenance and Repair Supervisor course  &   *   Production Management Course   (1989-1990)  (Military)

*   ISO9000 Course,  – 1993   (BELCOR - Denver, CO)

Arapahoe Community College, Littleton, CO  (1996)

*  Team Building Course

Micro-Miniature Soldering School, NAS Miramar, San Diego, CA   (1984)

*  Surface Mount and Microprocessor Soldering Certification School

N.Dong    Page 4 (cont.)

ACHIEVEMENTS

2Wire/Dish Networks

*  Instrumental in final verification of Echostar’s first Satellite Set-top with Internet Accessibility.

*  Sr. On-site Customer Engineer for 2Wire/AT&T at Echostar  facility.

    Fielding Questions and training of Dish Networks Engineers and Echostar’s QA Team.

*  Creating and Maintaining the newer Defect and specification requirements Databases and documentation.

*  Instrumental in the establishment of All Quality Verification and test software aids..

Pioneer Digital Technologies

*  Instrumental in final verification of Pioneer's first Digital Set-top box. Within 6mos. was authorized for purchase by 2 Major

    Corporate Cable Operators. (Unit was 9 months behind schedule and not able to interoperate with system. Critical) 

*  Assisted Manager with Development of the Quality Departments Doctrine and Procedures.

*  Improvement of the Quality Process., Assist Manager in Taking the team from doing simple Driver level/User Interface tests to

    being also able to Test and Verify API and System level requirements and capabilities. Including VOD, and 3^rd Party Apps.

*  Creating and Maintaining the newer Defect and specification requirements Databases and documentation.

*  Instrumental in the establishment of All Quality Verification and test software aids.

*  Member of planning and development teams (OpenCable, Ethernet, DVI, DOCSIS, 802.11, and CableHome Technologies. 

Pacific Broadband Communications (Purchased by: Juniper Networks)

*  Primarily Instrumental in the Design, Set-up, Procurement of Equipment, in this Start-up Company's SW Test /Verification and

    Engineering Labs, for Video, Data, and IT requirements.

*  Highly Instrumental in the Unique Achievement of being the first company to achieve DOCSIS certification in the first submission

    to CableLabs, this achieve was matched again for DOCSIS1.1 and in EuroDOCSIS at tComlabs, Belgium. The standard

    Certification time was DOCSIS of 3 DOCSIS 1.1 of 2 and EuroDOCSIS of 2. With a submission cost each of $115,000 and thus

    saving the Company $460,000 in Testing Costs and the ability for the marketing and shipping of this product 15 mos. Earlier.

*  Participating in the Technology Presentation to the possible investors, which assisted the company and raise over 75 million dollars

    in 1^st  (A) rounds of Original stock value.

Cable Labs

*  Completing All testing, re-testing, documentation and reports in a timely matter for each Certification/Test Cycle, even when the

    number of Submitted products increased by 100% from each Cycle to the Next.

*  Instrumental in the Cable Modem technology becoming a reality.

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