Change Manager Sample Resume Format in Word Free Download -->

Change Manager Sample Resume Format in Word Free Download

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Facdemon Zttou


1149 Seneca Drive                                                                                                                                                       Cell Phone (410) 729-5011
Reston, DA 30115                                                                                                                                                        Email facdemon_z99@hotmail.com    facdemon_z99@hotmail.com


CANDIDATE SUMMARY


Process driven professional with 20 years experience in airport operations and 6 years with Information Technology. Excellent organizational, interpersonal and leadership skills.  Proven ability to multi-task in a fast paced environment in order to meet deadlines, all while maintaining a keen eye for detail. 

 

 

EMPLOYMENT HISTORY


                           US Airways
2006-Present      Change Manager, ITSM, USAIT
Define, improve and enforce Change Control procedures, policies and standards; ensure Change Control objectives are defined, reported on and improved; verify that Change Requests are properly entered in to the Change Management System; provide a quality control function over Change Request submission, supporting documentation and approval requirements as per established guidelines; ensure Change approvals (and rejections) are obtained in a timely manner; ensure that all aspects and activities related to the organizations Change Management processes are completed within best practice standards, within acceptable time frames and with focus on quality; approve requests for major and minor Changes; monitor the successful completion of Changes; ensure compliance with SOX auditing requirements.  Also function as primary backup for Problem Management which includes reviewing high-severity incidents during the daily Operations call, tracking and trending IT-related flight delays, and participating in root cause analysis/post mortem meetings.


2006                   Specialist, IT Help Desk, USAIT
Answered high volume of calls with 89% first call resolution; resolved technical issues via remote desktop, email and telephone; resolved VPN and remote log on issues; proficient in the use of Active Directory account setup, group policy; familiar with Citrix client, QIK and SABRE applications; experience with Lotus Notes; assisted with printer maintenance; proficient with Service Desk Express ticketing system.


1986-2006          Agent, Ramp & Catering Services
Provisioned all departing aircraft with the passenger comfort items; restocked carts removed arriving aircraft; operated tugs to pushback aircraft from gates; operated and belt loaders to load and unload baggage and cargo, marshaled aircraft to and from gates; serviced aircraft at gates to include ground power and air conditioning.





EDUCATION/CERTIFICATIONS


ECPI College of Technology September 2002 to September 2003
ITIL V3 Foundation Certified – October, 2011


TECHNICAL SKILLS

Proficient with SDE and Crystal; Familiar with QIK, SABRE, Active Directory; Lotus Notes and MS Office suite


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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