Central Office Technician Sample Resume Format in Word Free Download -->

Central Office Technician Sample Resume Format in Word Free Download

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Stefen Gaines
2011-5 Judith Lane
 Waterbury, MN 28303
 Home: 429-325-4022
Mobile: 510-550-3022
Email: stefen.gaines99@gmail.com

Overview
Professionally trained Telecommunications Technician with experience in Central Office wiring,
Switching and transport networks.Proficient  in supporting residential , commercial and federal
Government customers, providing on site equipment monitoring, maintenance and repair,
Installations, analyzation and problem solving, software upgrades and equipment modification.

Education
Strayer University
Camp Springs, Md.
Major:  Information Technology
36 credit hours completed
GPA  3.6 out of 4.0

Credited Courses: Verizon,  Local Training (Partial list due to length.)
Technical Training for Central Office
Basic Electricity and Electronics                             Circuit Reading and Schematics
Basic Assignment                                                      Principles of Digital Technology

Nortel Networks Switching  (DMS 100 Family)
DMS 100 Fundamentals                                                 Operations and Routine Maintenance
Alarm and Performance Monitoring                            Translations Maintenance and Troubleshooting
Trouble Locating, Analyzation& Clearing Procedure
XPM Advance Hardware Maintenance                         ISDN Maintenance
Trunks and CCS7 Maintenance                                      Software Delivery Systems
Nortel Softswitch Overview                                           Supernode XA-Core Maintenance

Nortel Networks Switching  (DMS 200 Family)
TOPS Routine  Maintenance
TOPS MP & MPX Multipurpose Operator Position
TOPS MPX Maintenance
TOPS Translations

Lucent  5 ESS Switching
5-ESS Switch Fundamentals
5-ESS Switch Operations and Routine Maintenance
5-ESS Switch Advanced Hardware Maintenance

Professional Experience
Verizon/Bell Atlantic/C&P                                                   1988-2010
Central Office Technician
Dedicated and knowledgeable telecommunications professional that was considered the go to guy
To assist fellow technicians as well as team leaders with problem solving.  Provided excellent and
Skillful service over the Verizon Washington Metropolitan Switches which included Washington, DC,
Northern Virginia and Maryland.Responsibilities were wide ranged but included monitoring and
Maintenance of the switching equipment, main frame wiring for POTS and special circuits line
Testing and assist for installation, repair technicians and Customer Help Desk, equipment and
Software upgrades, applying software fixes through software patches and making and installing
Digital Recorded Announcements per request.
Assigned collateral duty of Local technician for 2 Operator Call Centers.  Provided maintenance,
Installation and oversaw the transition of 4 topology changes in the office.  Became the go to guy
For all Verizon local technicians and was consulted by Tier 2 Maintenance for issues dealing with
TOPS and the TOPS Switch.

U. S. Navy                                                    1974-1988
Served as Fire Control Technician onboard several ships where I was responsible for the maintenance
And operation of the Basic Point Defense Surface Missile System, AN/SPS 48C Search Radar and the
MK 152B Fire Control Computer System.  Accomplishments include Navy Achievement Medal, Enlisted
Surface Warfare Specialist and promotion to rank of E-6.Honorably discharged.

References
Available upon request





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